my wife is waiting on vital medication that was supposed to be delivered last Friday. It is now on Monday and on their website it says that my wife declined delivery. That is a lie and our doorbell camera never recorded a delivery attempt. Highly disappointed and would never use this service. read more

What crap. Little vans not making deliveries. What has happened to fed ex trucks. Too many delays. People need supplies and medications.

They have had our car parts since the 31st for them to be delivered that day ,today is Tuesday the 3rd and they have been saying delayed due to bad weather .we've had no snow until today and the roads have been clear . So how can they use weather delay when there is none read more

I paid for overnight delivery from Massachusetts. When this hub in Beaver, WV received the package hours before delivery deadline, they changed delivery date to two days later. Lazy staff. read more

I finally was able to catch the FEDEX driver today as he tossed my package from his shoulder onto my porch. Granted, it was from Chewy, but he had no idea what was in that box. This is a monthly occurrence with this driver. I also receive 2 other auto ships from Chewy with the same thing happening every time from the same driver. Other folks who also receive packages delivered by this same FEDEX driver have the same complaints. It reminds me of the old delivery commercials of a gorilla delivering and tossing packages. He doesn't care except that he gets a paycheck. He has no respect for people's packages. This has to stop! read more

My garage is right beside the road and I left a note and asked drivers to please leave Packages on my porch or at least by my yard gate that isn't next to the road but driver refused to do so. When I went to get packages that were left in front of my garage they were gone. Driver was rude when I asked her to leave packages closer to house and she refused to. read more

absolutely a shit hole been waiting on my packages to be delivered for a week now keeps saying weather delay delivery not attempted but I've watched him drive by my house several times. what a sorry excuse for a business read more

They do not deliver timely. I have had five packages sitting there for a couple of weeks. You can't get a hold of anybody. They lie about packages being delivered when they're not. Avoid avoid avoid. read more

A package was tracked to be delivered to me on or around 1/13/2025. It arrived at the Beaver, WV FedEx facility on 1/10 and has been rotting there ever since! I would gladly go pick it up myself but there is no way to reach customer service. Very disappointing. read more

If I could give 0 stars I would! My problem is no way to call local fedex offices! I get weather delays. But this is ridiculous! Showed delivery for Wednesday then Thursday then today. Now Saturday. So, tracking shows it arrived at the office from where it would be delivered. I will gladly go pick it up. CAN'T because in order to do that it takes 24 to 48 hours for the system to arrange that. If I could call the office where it is now I could tell them I'm coming to get it. But no! Local numbers are like state secrets. The representative at the 800 number said they didn't have that information. I call BS. This whole process needs fixed! read more

I have had 4 or 5 deliveries "delayed " even after them arriving at the Beaver, WV location. I get notifications that my delivery is coming the next day and then it ends up being 2-3 days later!!!!! It's RIDICULOUS!!!!! Then when my packages are delivered, they are placed close to the edge of my porch. I have asked several delivery people to please put packages closer to my door or even on the cart beside my door. I am on a walker and that extra effort would mean a lot!! I just don't have these problems with UPS!! I wish FedEx would step it up and be more considerate and efficient!!! read more

I wish I could give zero stars. Terrible customer service. Packages never on time. Drivers are too lazy to knock or ring a doorbell. It has resulted in packages being stolen. read more

They do not deliver your package when the app says out for delivery, the driver determines whether he wants to deliver. The driver's job is to specifically to drive and deliver. Apparently David, driver from Beaver, does not have to do his job. And he is a blatant liar, because his excuse was that he couldn't deliver because of business closed, well this is an apartment in a complex. No friggin business in the neighborhood. So Lie!!! I will never shopping anything that has fedex to deliver. And I will never ship with fedex ever!!! read more

The fedex driver for fairmont, west, virginia, is a piece of s***. He's lazy and don't wanna do his f****** job. He keeps leaving packages at the bottom of my heel by the mailbox, instead of putting them on the porch. He left a brand new xbox.In the rain. And now, one of my packages were put by my mailbox, clear at the bottom of the hill and got stolen over the weekend and just got an email today. Tuesday october first that my package was delivered on saturday. I have tried to make complaints and every time I call the 1 800 number. They always tell me they can't help me. I guess my packages could just be thrown around and my money just be stolen from me because of the employees of fedex. read more

I wish I could give this facility less. The whole system is rigged against us. When you try and speak with someone you get nothing but an automated response. I paid extra for a delivery. The driver drove past my house in my parking lot, but failed to stop and returned the part to the Beaver facility. This is unacceptable and we, the customer should not have to put up with this. I for one will not be using their services ( or lack of) any more!!! read more

Package marked as delivered but wasn't. Not the first time this has happened here. Just use UPS. FedEx is awful and impossible to reach a human. read more

Package was to be delivered on Thursday, was marked on the sight as DELIVERED but was not! Got a call from the local office on Friday which said they were trying to deliver the package... I was not available to receive the package, they said they would hold it at the facility for pickup. I sent someone to pick it up and they would not let the person pick up the package because their ID did not match the address... IT WAS A BUSINESS ADDRESS. I called the local office to tell them I had sent someone to pick up the package for me and they still would not let the package go. I will never use this again and I will make sure that my packages never come FedEx again. Local number for the Lockheed location is 304-255-2360. read more

NEVER use FedEx when you can use UPS in this area. I live in a rural county on a farm where UPS has delivered every day this week.....in spite of the snow. Fed Ex has a package and has yet to deliver it citing weather. Fed Ex NEVER gets packages here overnite.....even though they "guarantee" them They stink read more

My package has been on their truck for delivery for 25 days and I am unable to speak with anyone regarding this. Every time I call headquarters (since I can't find a local number anywhere) I get contradictory information. UPS is the way to go. I don't know why Fed ex is so bad here, but when ordering things make sure they don't come Fed Ex. You won't receive it and no one can explain anything to you. read more

I am a very patient person. Yesterday 01/07/2020 a package was supposed to be deliver to my mother in law at her apartment. The delivery was postponed due to weather in our area. Ok I understand that. But the thing I am writing about today. Weather is clear, walk ways, and parking lot clear. FedEx delivers to the appartment beside her but does not deliver her chair which she needs for back surgery. Called FedEx and was told that the package is at the depo they will try to deliver tomorrow or the next day. Little upset considering the FedEx truck ran yesterday in my area in the mountains were we get twice as much snow as the city doesn't. T. Harmon read more

Excuse my language but you stink Excuse my language but you STINK My daughter order lobsters from Maine with paying extra for Saturday delivery, She was told, YOU DO NOT DELIVER IN GHENT WV on Saturday, but on Saturday as we were heading towards Daniels WV what do we see???????? FEDEX trucks out for deliver in Shady Springs WV which is not more than 5 miles from our home, so what is no delivery on Saturday?????? Now to top it off, we said okay deliver on Friday, check on site for infor and says delivered at 4:30 no problem. My daughter opens her door around 1:30 /2 and there is a our box of lobsters sitting out in the cold, no one knock on the door, no one rang her door bell, thank goodness she opened the door or who knows how long they would have been sitting out in 10 degree weather. The worse part is the box on all sides was marked PRESISIABLE, (spelling) in large print but the driver just left them there. Why was it left out in the cold, they could have frozen and she would have been out dollars, but thank goodness she found them in time. So much for confidence in Fedex and I plan on telling all my friends what you did. read more

What's the point in having amazon prime telling me two day shipping, but fed ex bringing the item whenever it suits them. Even though my alerts frequently say out for delivery, it doesnt show. WTF am I paying for? Often see the delivery driver sitting in the funeral home parking lot with his feet up on the dash and his phone stuck to his ear. read more

I will NEVER use FedEx again! My two day delivery has turned into four so far, and now when I look at tracking it tells me they don't know when I'll get my package. They are sticking to the same excuse; Inclement weather. UPS has made a delivery to my house the last two days! The weather is just fine. UPS is 100 % more reliable! read more

I have never received a package in a timely manner. As I am now waiting on a package that was shipped express and was delivered to the wrong address, I called to locate the package and asked if the drivers use GPS. I was told that the driver in this area does not. I do not understand anyone in this time not using GPS when driving packages. I will USPS or UPS anytime rather than FedEx. read more

why cant anyone at fedex tell you where your package is at I wanted to pick it up because its taking 4 days to get from ohio to west Virginia and when I called to get it held it still wasn't available for pick up at any location anywhere which is plum stupid I have never had issues of this nature with ups atleast they do update once a day to let you know the location of your package they didn't know if it on truck or still in ohio read more

well disappointed in next day service. i had package sent form my company with permits that needed to be put on truck before midnight on the 31st of december. they never showed up so i lost my holiday pay along with my wages for my family. in the past they have gotten permit books overnight next day air, no problem. you guys need better service or more reliable help. i am an over the road truck driver and for almost 20 years have never been late on a delivery. read more