A very poorly operating mortgage company. Extremely unorganized and not truthful with their responses. I was mistakenly charged an extra payment for the month of August. It took several calls to the company and nearly (1) month before I received the funds back into my checking account. Unfortunately you don't get to choose who will be your assigned mortgage company just hope you never end up with Fay Servicing which I found out is actually a debt collector! I'm definitely not a fan of Fay Servicing. read more

Quality servicing from local professionals that have expertise in the space of home loan servicing.

Since BOA sold my loan to these crooks they have raised my mortgage 4 times, call on the 1st of each month to tell me my payment is due, used incorrect bank info to charge me late fees, and they talk to customers like Im a child. Im trying to find ways to get another company to take over my mortgage. Fay acts like theyre connected to the mob...we need the government to step in to remove them from existence! read more

My experience was EXACTLY the same as presented in response to a Google search for Fay Servicing: Reviews of Fay Servicing are overwhelmingly negative, citing illegal foreclosure practices, poor customer service with unanswered calls and locked accounts, billing and escrow errors, and a general lack of transparency and ethical conduct. The company was fined by the Consumer Financial Protection Bureau (CFPB) in 2017 for dual tracking and keeping borrowers in the dark about foreclosure prevention options. Many customers report being unable to resolve issues, even after repeated contact. read more

Atrocious, condescending customer service. My mortgage was transferred to Fay. The notification of mortgage transfer letter stated that all payments made after January 22 should be sent to Fay. I sent a payment on January 27 and it was rejected. When calling to understand why, the customer service representative cut me off in mid sentence as I was attempting to explain my issue and I asked if I could speak. He then proceeded to ask me if I was only calling to argue and stated "thousands of people are experiencing the same issue, so you are not the only person with this problem." He did let me know that my account would not be set up until February 3, which is really all I needed to know, however, the unprofessional, rude and disrespectful treatment of a customer, especially a "new" customer, is unacceptable. Based on my experience, I can see why so many others awarded this organization 1 star ratings. If you have a choice, I recommend transitioning your loan as quickly as possible from Fay Servicing. read more

Still holding mortgage payments past the due dates. I've co-called with my bank SEVERAL times. I've sent them documents from my bank. I've asked them to call me to discuss the problem. I've asked why they don't notify me in any way about late payments. No response, but some ugly dings on my credit score. How do they stay in business? read more

5-7 days for a loan payoff? is ridiculous. Other companies can do in less than 24 hrs. Zero client care... just a bill collector...sucks to be at their mercy and have no choice with loan servicing companies. read more

I have dozens of real estate loans, and pretty much all of my lenders are awesome. Fay isn't just the worst lender/loan servicer I've worked with, they are the worst company PERIOD that I've ever worked with. I could do a whole 4 hour TV special on how awful this company is. If only there was an option for zero stars. read more

Please be aware that Fay Servicing will not let you send them a payment electronically, they require access to your bank account in which to withdraw the payment. My bank (US Bank) cannot send them a check, so I must send them a personal check in order to make my monthly payment. After reading all the 1-star reviews I would not trust Fay Servicing with access to my bank account. read more

Do yourself a favor and stay away from this horrible company, I only wish i could go lower that a 1 rating... These people are the worst my mortgage was transferred and escrow was fine for the last 4 years no problems, Fay raised my payment by $300 dollars stating escrow review, When I called the representative was clueless and just wanted to argue with me, rude and unprofessional, when i asked to talk to someone else I was sent to a voice mail (typical) the voice mail stated would call back at their convenience, this was 3 days ago still waiting. Avoid this company like the plague. read more

This company should be banned. They intentionally hold mortgage payments for as long as it takes- even weeks- to charge a late fee. You literally have to co-call them with your bank to instruct them to cash the check that the rep will claim wasn't received. After the call, the never received check will be cashed by the morning after your call. If you don't call, good luck! Having them as a mortgage servicer is an extra job for which you will not be paid, but you sure will pay in illegal fines! read more

Insist your lender move to another servicing company, immediately! Do BBB searches to see the breadth of their failures. The entire purpose of a servicing company is to manage the funds responsibly,. I had a construction loan they were assigned, which meant the amounts borrowed would change from month-to-month. Not rocket science as anyone with a spreadsheet can do the math. However, Fay Servicing could not get the amounts correct, and made it impossible to speak to a human to fix what could be simple mistakes if they were responsive. Emails do not name a person, which is symbolic of their lack of humanity for customers and it was impossible to get someone on the phone. When I finally closed the loan, they miscalculated the loan payoff by over $6,000, then said it would take 21 days to refund the amount after closing. While escalating the process, the same copy/pasted text was sent Do not tolerate such incompetence, and respectfully asked to have another servicing company assigned. If they don't, that may say something about your lender. read more

I would like to give negative stars. Unfortunately my mortgage was sold and I ended up with Fay Servicing. It is nearly impossible to reach a live person. Emails are never returned. Their website doesn't work most of the time. I requested a payoff quote which took weeks to get and only after multiple calls. read more

Horrible customer service. You have to email and wait days for a reply. Impossible to just have a conversation with a professional there. Just hope the servicing of our mortgage is sold to someone else read more

Received statements for over a year that my payment was less because I usually overpaid. Out of the blue, I received a statement that Indicated I owed over $3000 whereas the previous statement indicated it owed $594. I don't think they are very ethical and I can truly understand why they were sued. read more

I have had many mortgages serviced by absolute professionals at Dovenmuehle, Nationstar, etc., and they have all been absolutely wonderful to work with. Fay Servicing is a collection of individuals who seem to specialize in creating massive headaches and unnecessary financial problems for the owners of the mortgages they service. I have to call them every few weeks to correct a new mistake they have made with my escrow account, which suspiciously are always mistakes in their favor, never mine. They also lied to the Texas Department of Savings and Mortgage Lending in response to my NLMS complaint. This organization's actions seem borderline criminal and appear to be attempting to intentionally defraud their mortgagees. read more

They're extremely bad company! Bad customer service, just don't go with them, all they want is give them all your money!!!

They screwed up the auto payment when the loan was transferred to them and I almost got foreclosed on. I incurred almost $5000 in additional fees to catch the loan back up and they refused to take any responsibility. Horrible service read more

Terrible company. No customer service, No call backs. Long delays in posting cash and then they charge late fees. My bank sent a payment on 12/5 and they claim they never received it. They charged me almost $2000 in penalties and then no one will call me back to discuss how they dropped the ball on the investigation. I have 4 loans and all are paid the same way. How can one be screwed up every month? If I had a choice I would leave these guys. No mortgage company should ever hire them to service any loans. Terrible. I see complaints on BBB, and fines from the CFPB. I guess they don't care. Customer service is located in Zambia. read more

I called to request an escrow analysis since our new insurance company charges $1400 less ..after being transferred... then disconnected .. then Diana a very rude customer service rep would not allow me to talk .. she just kept talking over me .. I then requested a supervisor.. Diana states the supervisor is in a meeting .. I asked to hold she refused .. she also refused to tea fee me to a different customer service rep.. this company has terrible customer service! read more

I have been a landlord and real estate investor for 45 years. Fay Servicing, LLC is the worst mortgage servicer I have ever come across. I have had the misfortune of having 3 of my mortgages acquired by this dishonest company. I received an insurance settlement check for damages incurred by Hurricane Ian and forwarded to Fay Servicing, llc for their endorsement on July 24, 2023 by certified mail. It was received on July 31, 2023 according to the green return receipt. My letter gave Fay the following instructions: By Certified Mail 7022 1670 0003 1679 2232 Dear Fay Servicing, LLC, Please find enclosed a check for $4,500.00 representing final settlement with Heritage Insurance Company for damages incurred at 22135 Montrose Avenue, Port Charlotte, Florida 33952 associated with Hurricane Ian. Please endorse this check and promptly return it to my company in the enclosed SASE. Thank you! END OF CERTIFIED LETTER Instead of following my instructions above, Fay Services cashed the check WITHOUT my co-endorsement on the check into one of their suspense accounts. At this moment, Fay Servicing has the use of the settlement funds and I do not have use of the funds for Hurricane Ian repairs and improvements. Fay Servicing is inflicting additional damages to me. I am in process of filing a criminal complaint against Fay Servicing, LLC with the Florida Department of Financial Regulation for Fraud and diverting of the funds. I do not see how Fay could deposit the check without my co-endorsement and I am accusing them of forging my signature on the insurance check. I caught Fay Servicing attempting to defraud me a couple years ago when they said I did not have insurance on my property when in fact I did, and it was prepaid a year in advance. They put their own insurance on my property, raised my escrow payments for the double insurance. And months later, once they acknowledge I in fact already had insurance, encouraged me to drop my insurance and take their insurance. Richard Dahms, AMBR The Dahms Group, LLC Dahms Florida Real Estate, LLC read more

Fay servicing is a pain in the ass. They constantly send letters threatening to charge us for a insurance policy that already exists. I think it should be illegal to sell a mortgage to a company like them.We signed with Guild and they sold to Fay almost instantly. I wish there was some way I could choose another company without losing my good interest rate. read more

Terrible customer service. Also they force you to take escrow. They increased my payment amount by over $800 just to keep a balance in the escrow. Essentially I am giving them a zero interest loan. Trying to work this out but no one will assist. Steer clear of this company! If zero was available I would apply the rating accordingly. Looking into my options... read more

I made my first payment with Fay today they wanted to charge me a 500$ late fee my last provider had a 15 day grace period so I made my payment when I use to pay them and Fay wanted an extra $500 that's around 25 percent more than my payment and looking at these reviews I have to wonder how this place stays in buisness i like many others will begin looking to refinance read more

Fay Servicing was good initially when I used them to refinance 6 of my rental homes into a single note. However, since then, they are very difficult to reach consistently and are not great at communications. NOW, for the worst part, they are claiming that one of my properties is in a flood zone and requires flood insurance. The home is clearly not in a flood zone (per FEMA) so I have paid $200 for an Elevation Certificate which also confirms property is NOT in flood zone. I have submitted this and will update this review once they reply. 3 May 2023 read more

Let me include my ONE STAR RATING to the list. FAY purchased our mortgage in the middle of November 2024. We were notified by mail that our loan had been sold and would receive a welcome letter with all the information. By the third week of December 2024 I decided that I should call FAY and TRY to find out what is happening. That took a while with their phone system. After giving them the identifying information, they could not find me in their system. "IT TAKES 7 to 10 BUSINESS DAYS TO GET OUR MORTGAGE SET UP". It's now over a month. "DONT WORRY NO PENALTIES FOR 60 DAYS YOU WILL RECEIVE A WELCOME LETTER". In January 2025 I get a welcome letter????? " DEAR ##### , OUR RECORDS INDICATE THAT THE AMOUNT BELOW HAS NOT BEEN RECEIVED AND A LATE CHARGE OF $72.40 HAS BEEN ASSESSED ". Nice welcome letter. Everything afterwards has been a nightmare. The only way we can rid ourselves of this company is to refinance and it's not a good time to do that. ALL I CAN SAY IS "BEWARE BEWARE"........... read more

Below a one star! Horrible customer Service . I've been trying to get a lien release on property that was paid in full since Oct. 2020. Have tried calling and on hold for an hour and no resolution. They are beyond gross negligence . They are holding up the sale of property. If at all possible try to NOT do any business with this company. I have sent emails, left messages with a Supervisor Amanda and NO response . They promised to escalate the request and get a resolution in 5 days , it's been two weeks and nothing !! read more

Worst experience ever.......... had the hardest time trying to figure make a payment let alone understand them. Keep far away from them.

My password or social security number or email does not work on their online platform no matter how many times I changed it. Their system won't recognize my social or email or password. Very bad service. read more

(-100 stars) - This company put me into foreclosure over a 1x 30 day late which was an accident on my end. They enforced the harshest penalty for being late 1x on their mortgage. They blocked my online account so I couldn't pay what was due and charged me $20,000 in penalty, default attorney fee etc. The only option I had was to pay the $20,000 in fees plus my mortgage payment in order to reinstate the loan because they already started the default process. They then accelerated the foreclosure process and the fees accumulated to over $50,000 in a few months. This company is exactly what the CFPB protects us against in which thanks to Trump, this consumer protection agency has been dismantled and now, these large companies like Fay servicing are abusing their power especially in poorer neighborhoods to force foreclosure. If you have dealt with something similar, please email me at fightfayservicing@gmail.com read more

They changed the grace period after a year of payments and did not do enough effort to notify in person on the change causing penalties and did not agree to wave the fines. Be aware they can change it in the middle ... read more

If I could rate this company a ZERO I would! My mortgage was sold to this company about a year ago. Ever since then, I have been making monthly payments to them but, instead of going DOWN, my principal amount keeps going UP! They corrected this once, then went right back to doing the same thing. The latest outrage was informing me that my monthly payment was going up 42%!!! This company is just the worst and their so-called "customer service" is a joke. Avoid this company at all costs!!! read more

Worst mortgage servicer. They work hard to try to steal and firclose on your house. I sent in a mortgage payment after they did a modification and they sent my mortgage payment back and put our loan in default. Do not recommend read more

Fay Servicing purchased my mortgage from Guaranteed rate. Fay input my name incorrectly on the transfer documents. Fay ask for proof of insurance because I don't use escrow for taxes or insurance. I sent proof of insurance via their outside web site. They received proof of insurance and I verify via a phone conversation. However they would not accept my insurance declaration page. Stating it did not match the name of the corrected insured. They then purchased insurance for me adding the premium to my payment. I paid the inflated premium for two months. Fay finally recognized their mistake and corrected my name on the mortgage. However Fay did not correct the inflated mortgage premium. It remain the same. After 4 months I paid the old correct premium. Fay took the money but did not post the payment. Fay then sent me collection, notified the all the credit bureaus that I was late on a payment. However the payment was listed on my dash board. AS of today Jan 2025 10 months later Fay refuses to reduce my payment to the correct amount. According to the Manager I spoke to in Ethiopia. I'm a bad credit risk. Fay is a criminal enterprise. Their real business is debt collection. They create errors to create fees to collect these fees. Research this company and you will find they are corrupt. Oh buy the way I'm 73 years old. I own 12 homes in the Phoenix market and financially sound. I guess I just decided to not pay Fay one day. read more

I had my mortgage sold to them recently, and I am so angry. I hate this company. They act like a group of children that have no idea what they are doing. They have made it so difficult to pay my mortgage. Furthermore, they want to charge me to pay them. I would think they would be happy to get paid and on time. If you attempt anything online, you must pay a fee, and even then it is not a one-time fee. It is an every-time fee. They are rude and do not have any answers that you can obtain without paying for an online account and do it yourself. I hate this company! Please, help me find a way to encourage them to sell my mortgage to anyone else. Fay servicing is the worst company I have ever had to try and deal with. Run, don't walk, to any other company. read more

Once of the worst company I have ever worked. Such a very bad customer service. They don't not care about customer. My loan was transition to this company and one my April payment was made to former company. The former company sent them check but they are refusing to acknowledge receiving it even there is a fedex tracking number. I don't recommend this company at all. read more

They buy up mortgages that they think they can foreclose on and then after a year of paying they will stop accepting your payments and not tell you.. just return to the bank after 14 days just in time to be late on your mortgage. No notice of being late or having a problem processing the payment, just no payment received on their end. When you call them about it they blame the bank but will do nothing to try to figure out why it changed. They will claim they need to get documents from you proving you own the property, even though all that info was with the prior mortgage company you had your mortgage with when they bought the paper. When you send that, they don't acknowledge receipt. When you call in after a week to get a status, there is nothing that pops up to the agent that there is a matter under review, you have to explain everything all over again, giving you little confidence that there is any actual effort going on, they finally acknowledge receipt of the email, but then say "it is under review and we'll get back to you some day in the future if we determine we need something else". Limbo land, only for another pay period to go by with them rejecting the payment again for no apparent reason. I so want to refinance and get out from these locos, but seems like the mortgage is too small for most finance companies so sitting on 40 yr mortgage at 6.5% UGGH. I am having my lawyer through LegalShield send a letter. read more

Fay servicing has to be one of the worst servicing companies in America. They will slap a forced placed insurnace on your loan for no reason and then make you fight them for several months to have it removed. Even after several times of uploading it to their bullshit website. And then make it seem like it's your fault. Everything was fine for the first year, as we have 3 loans with this ridiculous servicing company. Not one person can speak English and everybody name is Bob. Still trying after 5 months of getting their forced placed flood insurnace removed from my condo on the 6th floor in Panama City Beach. We have submitted the HOA flood policy several times with no response from Fay Servicing. The suit and tie guys sitting on their ass will not even pick up the phone and try to help their customers, piss poor customer service. What a joke of a servicing company. read more

They filed with the IRS that they paid me a large sum of money and refused to show proof of this payment and now continue to hang up on me so I will be reporting fraud. I don't suggest anybody working with them because every time I try to explain them how I get their information from the IRS and how they claim they paid me money but you can't find me in the system. They hang up on me, not customer service read more

There's a reason they're "unclaimed" - because they literally don't care. "Customer service" is not even a concept to these people. This is my mom's mortgage company and I've tried to reach someone who knows something 3 times! They give me different information each time; last person literally said "whatever". Honestly, they should be reported as a predatory institution because they're literally just taking money and providing zero service. Absolute shame. read more