My almost 80 year old mother cut her arm and I rushed her to FastMed, only for them to be closed (they close at 8 and we arrived by 7:30). The only other option was the ER, where the wait would have been hours. Not to mention all the airborne illness she's exposed to while waiting for care. This is completely unacceptable! This area could benefit from a stand alone ER center open 24 hours a day, which would help alleviate the cases over at First Health's ER and hopefully shorten wait times. I would have given this place zero stars if I could because we received zero service! read more

Went in because I was having a allergic reaction to something I ate, my face was completely swollen and throat was closing up. They refused service unless I paid $700 up front. I left and went to the UNC right down the road, as soon as I walked through the door the lady came around the counter and took me right back without asking me any questions or requirements for anything because she could clearly see it was an EMERGENCY. Close the doors. Working in healthcare is about helping people, not sending them on their way when they couldn't even breathe. read more

The care is not as personable as I need it to be. I came in for vertigo and they ran test. They told me all clear. I look at urinalyses and it showed two abnormal test. They never mentioned it. Just because it's not what I came in for, if you see something let a patient know!! read more

This was the only place open on Thanksgiving 2024 in the area. They did a good job, were thorough and diagnosed the issue. Thank you FastMed. read more

Terrible and rude service. A big sign on the window says "Walk-ins welcome" but I've watched them tell three people they need an appointment because they're short-staffed. I've been sitting here an hour just to provide a pre-employment urine specimen. This is my second visit. The first one I was turned away because of "staffing" even though no other patients were there. It was 7pm and the staff just wanted to wind down without having to do anything else. They "didn't have time to do a urine collection" even though they don't close until 8. Nothing but bad service and excuses from this place. Anyone else that receives unprofessional service can complain to the Joint Commission, site #549293 for ambulatory care accreditation. read more

FastMed Urgent Care - "Walk-ins welcome" - Urgent Care Near Me - Aberdeen, North Carolina

Service was fast and professional professional. I was 1st seen by the receptionist who registered me very quickly and very easily. Then I was taken into an exam room where an RN did an excellent job of pre screening me. The physician's assistant, Jackie P., was absolutely terrific. She diagnosed the problem. She prescribed the medications. She even sent me to the proper pharmacy since I am a visitor to the area. I couldn't be more pleased. Thanks to the entire staff. read more

My partner and I came today for Covid swabs and the entire process was so easy, so quick and the entire team was LOVELY. Janet at the front desk was so kind and welcoming and our PA, Jackie, was incredibly intelligent and gave us tons of time to ask questions. Would highly recommend - honestly don't want to leave LOL. read more

FastMed Urgent Care - Urgent Care Near Me - Aberdeen, North Carolina

One of the best providers I have ever seen was PA Jackie! Would absolutely recommend. She was the most thoughtful, caring, personable providers. read more

I actually had an amazing experience. I normally don't feel urgent cares are great as far as customer service. But today I had a wonderful Provider. She was friendly, positive, intelligent, professional, and overall wonderful. As was the nurse taking my vitals. Their names were Jackie and Ashley. read more

Gave one star because zero was not an option. Two hours without even being triaged. Then when they triage me the tell me it's at least another hour. Response to FastMeds comment: I did sign in online. read more

I had a simple UTI. Made an appointment at 1:45 online. Completed all the paperwork online ahead of time. It is now going on 3:15 and I still haven't been seen by a provider. Just dip the test paper in my cup of pee, call in the prescription, and let me go, for gods sakes. I've been sitting in their hot stuffy room for an hour and a half. At this point, I might rather die of a bladder infection than continue to wait. read more

SlowMed Care! I even called in for an appt time (they call it a check in). Ive been here for 2+ hrs, 98% of that time is waiting. This must be one of those private equity backed urgent care centers where they aggressively cut on staff and then charge a premium and tell investors we provide affordable care at a profit. The only good news is the staff is nice. read more

Walked in at 10:43am to check in. Was told I checked in at 11:30am and watched two people go ahead of me who walked in AFTER me. It's now 1:29pm and still waiting to be seen. We're new to the area and won't recommend this place to anyone. Staff is friendly but it's clear they need more providers to serve their community correctly. read more

I'm visiting from California and really needed an urgent care during my visit. I was hesitant at first to come here because of the reviews but I'm honestly happy I decided to trust my guts and come here. I'm honestly baffled by the negative reviews because I had such a lovely experience with every person I encountered. They were very clean, professional, and friendly. I highly recommend this place and I'm definitely book marking this place for any figure emergencies! read more

I was visiting the area and had to go to Fast Med for a problem. I made an appointment online , and waited less than 15 min past my appointment time to be seen. Jackie was patient, and listened to all my questions and concerns. My course of treatment was exactly what I needed. Great care given by Jackie and I would highly recommend this location . read more

I went with a sore throat, was told it was North Carolina allergies and to take Claritin and Flonase. I did that for 4 days and wound up with a sinus infection. I made a 10:30 appt and went back. After waiting an hour I asked the receptionist how much longer. She said another 45 minutes. I told her I had made an appointment. Her response: "oh, that really doesn't mean anything". read more

Appointment at 1pm. Was called back to the room at 2pm. Sat in the room for over an hour after that before even getting seen. Honestly should've walked out. But I already paid at the beginning. Only went to get some antibiotics. Nothing major. I heard more from the staff joking around, gossip and ordering lunch outside of my door than any interactions with a doctor or nurse. No excuse for this when they were requiring appointments- just to make people wait over 3 hours. No check ins or apologies either from any staff member. Rating= 0. I left my appointment after 415pm. Unacceptable. read more

1 star too high for FastMed. If you are a Tricare patent....FastMed has no idea how to file your claim.

Yikes, Think twice, Think three x's, better yet, take my word for it & just don't go there. Front check in attendant notified me immediately that she did not want to be there, she was sick, with chills, felt nauseous & could hardly hold her head up. Same attendant Informed the fella who came in 10min after the same thing. Waited in the front waiting area for 30 min (for an appointment that anywhere else would have been 15min. In & out) with no patients ahead of me nor (come to find out) in the back either. After 30 min I called to the back for the individual "manning" the front desk, & let her know I had an appointment that I would be late for if I couldn't be seen in the next 10min. They proceeded to get snippy & after 10min LaKeesha I believe her name to be appeared at the front desk & inquired if someone else had just come in the front door. I confirmed that no one else had entered after the fella behind me who was now sound asleep across the waiting area. I immediately enquired again & asked if I should just come back later, & with that LaKeesha turned on her heal & snipped back over her shoulder that she's "working on your paperwork." Just unnecessarily rude attitude overall, the facility was dirty, I took pics to prove it, just a bad experience in its entirety. Now I'm sneezing & feel like I'm coming down with something. Will not be back!! read more

I arrived at 530 it is now 7pm. Only ONE other person in the waiting room and they have come and gone I asked 20 min ago how much longer and she yelled from the back " What is it" meaning my issue. The receptionist yelled back " Sinuses" not my problem at all really. Hey! Isnt there a LAW called HIPPAA then she said 15 more min I need to finish my charting. As an RN for 28 yrs myself, patients FIRST, chart later. This place is so unprofessional I feel like I'm being PUNKED!!! read more

On Nov 11, my husband went to the FAST Med in Aberdeen, NC. He informed them that his visit was to be billed to the VA since he is a service-connected disabled vet. The receptionist didn't say anything, so he thought all was good. He was seen by a PA who spent less than 15 minutes with him. In Dec we received a bill for $270!!! For a PA visit. My husband went to the Aberdeen office to tell them this was supposed to billed to the VA, like he told them in Nov. This is when he was informed they don't do VA or ANY military coverage. We then called billing on Dec 29th, Jan 3rd and Jan 9th, each time leaving a voice message. As of today, Jan 15th we still have not heard from FAST Med. Our issues: 1. Not informed that they would not bill the VA. He would have gone elsewhere had he known this. 2. They charge more to see a PA than I get charged to see my rheumatologist, an actual doctor!! 3. If they accept Medicare, we should not be billed more than Medicare.Which based on my actual doctor's billing shouldn't have exceeded $85 4. Unresponsive billing department. We want this billed lowered to a more reasonable amount, like what Medicare pays. Since we couldn't reach billing to do this in a more private setting, we are left with making this a public issue. Jan 15th Posted complaint on their Facebook page. Jan 16th private message that they had escalated this issue and then, nothing further. Jan 23rd Posted again to Facebook that I had heard nothing from escalation and continued silence. Jan 29th Received a second billing from them. They don't seem to have any problems getting those bills mailed out do they. read more

This place on Sandhills in southern pines is reap with incompetence and ignorance. They walked away from me at the front desk when I asked for a code listed itemized bill for service to provide to my insurance co. The lady at the desk kept referring to she is not here, would tell me who she was what her managers name is or anyone there who could give me the receipt I am entitled to. I had already explained I spent an hour on the phone with national billing and countless emails. She claimed she was not fastmed. She had no one I should talk to. She did not like my questions or need for documents so she copped an attitude and walked away and turned off the lights in the lobby. Yes. read more

"I recommend this in emergency clinic. The process took a little longer than I would've liked, but their definite concern for my well-being made up for it. They were friendly and courteous and acceptance of my insurance was a non-issue My wife and I felt so comfort..." read more

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Three people sit on their tails behind desk and gossiped while I waited over 2 hours for my sister to be seen by a doctor for an ear infection. If you need urgent care find another place you will die before you are seen. read more

Here I am 3 and a half hours deep into my fast med visit, writing this review, as I have nothing else to do while I wait for the doctor I haven't seen yet. Do yourselves a favor and go to the emergency room, looking at about the same wait time and same lack of care. read more

Doctors get 5 stars from me but the grinch on duty between 5 and 6 on Dec. 16, 2020 just ruined it for all.

SlowMed if anything. I waited an hour and a half just in the lobby. Been here twice and the average time spent in SlowMed was two and a half hours. read more

I came in on a Thursday morning to get my throat swabbed for possible strep. The receptionist was on the phone very busy trying to get employees to come into work. She was discussing matters that the entire waiting room did not need to hear. I waited for awhile and realized it would be hours before I was seen. Luckily my regular doctor worked me in so I left. Every time I come in the wait is at least 2 hours. Maybe more staff needs to be hired! read more

Not sure why the reviews have been sub par. I just left; I was visiting NC from Cali. Ashleigh couldn't have collected my info and took care of my Insurnace any better and she was very sweet. The nurse Nicole was also very sweet and kind. The Physicians assistant was thorough and bright. I would definitely go back. read more

Since this was the closet urgent care facility near me on my way home from work, I thought I would try it out. Came inside and was informed there was a 3 hour wait but I could sign up for a text message reminder closer to my "appointment time." I thought, ok I'll try it out. Come back three hours later and check in 10 minutes prior to my "appointment" as instructed. I only waited in the waiting room for about 15 minutes before being pulled into an exam room. The triage nurse or CNA apologized for my wait and said the doctor was finishing a procedure next door. She offered me magazines to read which I thought was a nice gesture but now realize she was telling me to get comfortable. An hour and 20 minutes later I was finally seen. The only thing that saved a star was the fact that the PA was friendly. Felt bad for her as she said she was the only provider in the clinic and we were already over an hour past their closing time. So quick summary: Checked in at 4:30 Returned as directed at 7:20 Pulled to exam room at 7:45 Left at 9:15 Never again. And definitely wouldn't recommend. read more

The business model may be a quick alternative to ER wait times, but unfortunately it failed. I noticed a response that said the average ER wait time was 4 hours - not in NC. According to a watchdog group the longest average wait time in NC is 72 min. First Health in Pinehurst is 35 minutes. I brought my wife in to FastMed we waited 3 HOURS and 4 minutes to be seen. Perhaps a more accurate business name would be WAITMED or SLOWMED. I was surprised just how slowly patients went through there. On a positive note, the receptionist Claudia was very nice. I'm not sure if it's a management issue or a staffing issue, but if you choose this location prepare for an extremely long wait. read more

Let me start out by saying I would never go out of my way to bad mouth any sort of establishment unless I had an absolutely horrible experience. Anytime I have a questionable experience 9/10 times I blow it off because I understand there are so many factors, people have off days, stuff happens, whatever the case may be. The only reason I would even give this place 1 star is because the front desk staff and the nursing staff were extremely nice. With that being said, the PA on staff that day, I believe his name was Marcus Cox had to be the rudest, most condescending provider I have ever experienced. I came in last week, one week post op from a tonsillectomy and was having severe, SEVERE pain in my throat unlike the pain everyday prior to that and was feeling like something could be wrong. I came to the urgent care to make sure everything was okay/ I didn't have an infection, since my specialist is all the way in Raeford and not wanting to pay the huge deductible at Moore for their ER if everything was actually okay. This particular PA interacted with me for MAYBE 2-3 minutes total. As soon as he entered the room his demeanor was off and being in the medical field as well I quickly realized he was treating me as I was drug seeking (assuming because my chief complaint was the increase in pain). I told him my worries about possible infection and that I wanted him to see if my scabs were falling off prematurely. Every question he asked me, I responded, and that response was met with some sort of eye roll and head nod. He looked into my mouth with a pen light for a second if that, and immediately claimed I had thrush based on the white residue, which is completely normal after this surgery. I knew his diagnosis was incorrect so I asked him if he would look again. He did no further assessment to see if there was anything abnormal other than that initial split second look, and did not address my pain. He handed me a prescription for an anti fungal oral medication and ibuprofen (which is insulting if you know anything about pain medications normally given after these procedures), handed me discharge paperwork, walked out of the door, and that was it. No explanation, no follow up, no recommendations to see my specialist, nothing. Not even 30 minutes after leaving that urgent care my scabs completely came off, I was bleeding profusely from my mouth and immediately had to go to the ER. Where they told me definitively, I did not have thrush, I had a moderate bacterial infection near the incisional sites, and I had been having slow prolonged bleeding prior to this that should have been noticed during the exam at this urgent care because it could have led to hemorrhage. I'm disgusted at not only how I was treated personally there by this so called health "professional", but by how little he listened to my concerns and how unacceptable his assessment of a patient should be considered. It was half-assed, insulting, and poor, lazy practice. If there was somewhere I could file a formal complaint against this person I would. If anyone has any information on how I could do so, I would be all ears. People go into those places because they are feeling so incredibly bad physically and the LAST thing they need to deal with is a person who's supposed to be helping them, treating them like they are an idiot and giving sub par medical care. read more

This urgent care is not recommended. The wait is longer than what is acceptable. When we arrived over two hours ago there was a total of 3 people in the waiting room. There are now 17 people in the waiting room. Extremely slow service. read more

The PAs ans staff at the office are helpful, friendly, and knowledgeable. I call ahead to get the wait time before I go in which seems to cut down my waiting time. They are super helpful and quick once in. Appreciate them so much. read more

The only reason I'm giving this 2 stars is because I loved the front desk lady, she was very courteous and kind. Other than that not happy with the PA I saw at all! My mother had come with me, and whenever we got in the car she asked me what they prescribed me and was irate when found out that they have me no prescription(since she knows the problems I've had with my ears throughout my life). My left ear has been throbbing almost all week. I've had severe ear infections ever since I was a toddler. The PA said that my canals looked very inflamed. All she did was recommend that I get Sudafed and maybe some Robitussin. I told her how it was hard for me to open my jaw all week to eat. Also that my throat was feeling a bit scratchy(she never even looked at it). She started backing up towards the door after about 2 minutes of being in the room with me. It felt like she was almost scared of me and couldn't stand to be around me. This was my SECOND unsatisfactory visit, I guess I should've learned from the first visit. On my first visit here, I had already known I had severe carpal tunnel before going here. So bad that I screamed and cried in the room when she had my put my hands in a prayer pose with my elbows up. I told her how severe my pain was on top of this, that I could barely function without having my hands go numb, sleep longer than an hour, or preform at work. She prescribed me steroids and gave me wrist braces without giving me anything for the pain until I asked about it. Then she gave me the weakest of pain medication. I didn't care I just needed something to help the pain go away for a few days. It just bothered me how she had seen that I was in that much pain and didn't offer anything to ease it without me asking. I won't be going here again and I'll be telling everybody that I know go elsewhere! read more

Absolutely the rudest individuals working here. No customer service skills whatsoever.

We had a great experience here! The lady that was at the front was very helpful and understanding. The PA we saw was very nice and great with my daughter. We were in and out in 35 minutes on a Friday evening. I was so afraid my daughter would have to spend all weekend with a strep infection and no medicine BUT I am so grateful we decided to stop by Fastmed:-) Id def go again. read more

Went there with my daughter while on vacation. The doctor and friends sat behind desk for over 1 hour talking and having a good time before they called her back. Not counting the nurse walks out from the back goes to Dunkin Dougnuts and gets breakfast. If you are sick or need medical care go to hospital or figure your just gonna die before you are seen here. read more

Dr. Posvar did a wonderful job for me. She was straight up with my diagnosis and I was in and out quickly.

Let me start by saying I'm a nurse who works in an internal medicine practices so I know how doctor visits should go. First the front desk staff was very nice but it took an hour for the MA to call me back. There seems to b only 1 provider working today. Not good. I can here everything being said about patients info from my room. 30 minutes hv pasted by n I'm still waiting to see the provider. Overall not good. This clinic is suppose to b set for an under 30 visit. I've been here an hour n half n I'm still waiting. read more