1 star -- Absolutely terrible experience. DO NOT GO THERE…read more Our experience at Mustermann was absolutely awful from the moment we walked through the door. The elderly female employee and a man with light-colored eyes were incredibly arrogant, rude, hostile, and disrespectful. We were treated as if we were bothering them simply by being there. My daughter merely touched a piece of paper with information about the perfumes and the elderly employee shouted at her. There was absolutely no reason for such an aggressive reaction toward a child. Things became even worse when we were about to pay for a perfume. The elderly employee held the card machine through the glass so my husband could tap his card. The contactless payment did not work, so he picked up the machine to insert his card and enter his PIN privately -- something completely normal and routine for customers in France and throughout Europe. The woman suddenly became extremely aggressive and started shouting at him, demanding that he immediately return the machine and using very harsh, disrespectful language. The man with the light-colored eyes was also part of this hostile and unpleasant atmosphere. There was absolutely no justification for screaming at a customer who was literally trying to PAY for a purchase. At that moment, I refused to buy the perfume. Why would anyone spend money in a place where customers are treated with such arrogance and aggression? We spend our summer holidays in Florence every year. We collect perfumes and have a genuine passion for fine perfumery. We have visited many wonderful, historic perfume houses in Florence and have always appreciated the products, the atmosphere, and the professionalism of the people working there. Mustermann was the complete opposite. I strongly recommend reading the Google reviews before going there. You will see that our experience is far from unique. There are numerous comments describing rude, arrogant, unpleasant, and hostile treatment. It is shocking that a business working with tourists and customers can maintain this kind of attitude. It genuinely felt as though customers were being treated like pieces of trash, rather than welcomed into a historic perfumery. Children are clearly not welcome. Tourists are clearly not welcome. And basic courtesy and respect seem to be optional. The atmosphere was terrible, the energy of the place was extremely unpleasant, and the behavior of these employees was completely unacceptable. Florence has so many beautiful and historic perfumeries where you can have a wonderful experience and be treated with kindness and respect. DO NOT GO TO MUSTERMANN. Read the reviews (GOOGLE) first and save yourself the unpleasant experience. We certainly will never return.

Fabulous shop, the handmade creams and lotions are blended by the pharmacist there, she is amazing…read moreand so is her shop. I have never purchased better quality products, her Calendula cream is sublime and works wonders on my skin. Her shop is full of wonders and excellent gifts too. In a perfect location, this is my go-to spot that I drop in first whenever I am in Florence to stock up on all my favorite creams, custom made treatments, bath gels and essential body oils. My good friends from Germany and the Philippines also do the same every time they are in Florence, this pharmacy is a treasure and should not be missed.

Delicious and filling all in one. Whole in the wall place that opens to a beautiful restaurant.read more

They were so helpful!! My wide had sprained her ankle while we weee there on holiday. I searched…read morefor crutches and a walking boot at 5 different places before i stumbled across this place. They had crutches in stock (better than any other place!), and were able to order the boot to be delivered within a couple of hours. Reasonable prices. Staff bilingual. And really made tremendous effort to help get what we needed before getting on a train.

Will steal your money if you don't watch out. Went in to…read morepurchase an elastic bandage, which cost 5,75 euro. After giving the younger sales man, who spoke great English, 20 euro, he asked if I had 75 cents. I pulled out another euro, and for change I received 5 euro. I was robbed of 10,25 euro. It's my fault for not looking at the money, however everyone should be made aware of the practices of this specific Farmacia. I also received a receipt stating that I had given the clerk the exact amount of 5,75 euro and received no change... I hope they have cameras in the store as I am going back tomorrow to speak with the owner/manager. Ruberà i vostri soldi se non state attenti. Siamo andati in per l'acquisto di un bendaggio elastico, che costa 5,75 euro. Dopo aver dato l'uomo di vendite più giovane, che parlava un ottimo inglese, 20 €, ha chiesto se avevo 75 centesimi. Ho tirato fuori un euro, e per il cambiamento che ho ricevuto 5 €. Sono stato derubato di 10,25 euro. E 'colpa mia per non guardare il denaro, ma tutti dovrebbero essere a conoscenza delle pratiche di questo specifico Farmacia. Ho anche ricevuto una ricevuta attestante che avevo dato all'impiegato la quantità esatta di 5,75 euro e ha ricevuto nessun cambiamento ... Spero che abbiano le telecamere nel negozio come sto di nuovo domani per parlare con il proprietario / gestore.

This pharmacy was incredibly helpful! We needed COVID testing before a cruise out of Ravenna and…read morehad purchased the kits before leaving home. We were to do a televisit with the tests but due to the heat and humidity, the seals were no longer sticking rendering the kits invalid. We arrived from Rome in Florence two days before the cruise. The pharmacist was so helpful and spoke excellent English. Our family of four received paperwork showing our negative tests for a very reasonable price. Thank you for saving our vacation!

So helpful! I had…read moretwisted my ankle while traveling the day before and was in terrible pain. I couldn't take much more, so I limped over to this Farmacia for help. Mostly through non-verbal communication, I explained what I needed to the clerk, who had me sit on a short stool in a semi-private area. He came over with a compressive support brace for my ankle and let me try it on. It fit perfectly and really helped with the pain, so I wore it out of the pharmacy. I believe it was 14 euro. I can't comment on whether or not that's a good price for the product, but I can tell you that I wore that thing for the rest of my trip. Money well-spent, for sure. Thanks, Farmacia Brizio-Mazzei!

This is one amazing little perfume shop located in the heart of old Florence…read more Their perfume selection is massive and you can smell pretty much any of their products. My wife found this place online and I'm glad she did we pick up bunch of bottles. Their products are very very nice and smell amazing you are guaranteed to find something you like! The lady who helped us here was very helpful and knew pretty much all of their products and gave us great suggestions! Definitely worth stopping by especially if you like smelling nice!

I first discovered this fragrance called Vaniglia del Madagascar at Barney's in Los Angeles and…read morebought it immediately. Four bottles and about a million inquiries from strangers as to the fragrance later, I went onto the Barney's website to order again and saw that it wasn't carried any longer. I then called their corporate office and asked where their Vaniglia from Firenze went and they had no answers (noticed they carry again, so I guess they got their shipping or whatever figured out). I started googling and found that the alchemist and his shop are located in the middle of Florence and it just so happened that I was going to Italy, and I added Florence to the list of train stops. I spent a morning searching the winding Florence streets for this shop which was well worth it. While I was initially disappointed because I did have visions of crushed flower petals, and powders and smoking glassware with distillation kits filling a smoky backroom. I was still very happy to find my favorite fragrance and that pretty handwritten label on about a hundred different fragrances and oils. I basically told my boyfriend to find something to do for the next hour, because I was going to need some time. While I was there buying everything that I could find in Vaniglia (much less expensive than Barney's) the alchemist came out and I told him how much I like his fragrance and how everyone asks me about it and that he does the chemistry I would love to be doing. He didn't speak a lot of English with me but he understood me and definitely understood that I love his product because he wrapped up a beautiful bottle of a new fragrance and tucked it in my bag as a gift. That one is amazing too. I may not live here, but I can guarantee I'll be back.

Breathtaking view with amazing food by amazing staff. The 180 degree Florence sky view coupled with…read moreamazing Italian wines to start after a small climb up a hill to get there worth every Euro spent.