Wow, those old reviews are out of date! I have always been seen on time, cared for by friendly,…read moreefficient staff, and my presenting problems have been thoroughly evaluated, explained, and treated. Today was no different. I waited less than 5 minutes. Intake with assistant was thorough, professional and friendly. Xays were done on the spot. Ten minutes later pictures had been reviewed with doctors and treatment options were presented to me in detail. I have arthritis, and injured my knee (direct impact, knocked down by a 60 lb dog running fast straight at me, playing our chase game). I chose a cortisone shot, which was administered painlessly by Seth. (Although I was advised to expect relief in a few days, tonight the difference in stiffness and pain is remarkable.) Seth recommended exercises that would strengthen the supporting musculature around the knee, and said water aerobics is ideal. I left feeling very appreciative of and impressed by the care of this team and the efficiency of the office. That has remained constant for the past 15 years that I have been a patient here.

I am not happy with the associates in Orthopaedic Surgery in South Burlington, VT. I have waited,…read moreon several occasions, longer than an hour past my scheduled appointment. The nurse brought me into the examination room, only to leave me sitting for 15-30 more minutes by myself. The horrible part is the paper thin walls which allow for the conversation in the next room to reverberate in the room you are in. If they were talking about the injury of the other patient, that would be fine, but that is not what they were talking about-they were "shooting the breeze and talking about a recent move, etc. This went on for 20 minutes...After all of my wait, Dr. Kaplan spent less than 10 minutes with me, giving me no real answers or follow up appointment, only sending me away-returning to the other room with the patient he had been talking to before. I can't believe I had to pay a 20 co-pay for almost an hour and a half for an 8 minute doctor visit that gave me NOTHING. VERY DISAPPOINTED.

From the moment I walked into their office a few years ago, I felt welcomed & understood - two…read morethings that are very hard to find in northern Vermont medical practices. Their compassion, care and expertise far exceed anything I have experienced in the Burlington area in years. I switched to this practice based on several friends' recommendations, and couldn't be happier!

I had wrist surgery on a broken wrist. I love the place and the Drs but I am frustrated by their…read morelack of support. I called them on last Tuesday and they sent me to voicemail. I told them I thought I cracked my wrist or broke it again. It's a full week and I still haven't gotten a call back from them! Is it the front desk staff? Who answers the voicemail??

My experience with Community Health Center on Pine Street Burlington, VT has been nothing more than…read moreEXCEPTIONAL and 5 stars for treating my elderly mother. It all started almost 2 years ago, with the excellent care from the receptionists who answered the phone who are always willing to help me scheduling appointments or rescheduling, lol, you know when life happens. They have always made me feel like I am being heard with my request!! Then when aids call my mom's name they're right there to assist her and have patience and understanding of her conditions. They are kind as they go about their duties to get my mom's chart and vitals ready for the doctor, even if she repeats herself 20 times in 10 minutes!!! Then comes in Dr. Therese Ray! - she's a GOD send to our family and I (we) feel lucky that she's not overwhelmed if there are 1,2, or sometimes 3 in the room asking questions lol. My mom's condition ranges from her heart, diabetes, Dementia etc.,etc.. Dr. Ray is honest and patient, she understands my mom's needs and I feel so confident in every decision she has recommended - from treatment plans, medications, and for the truth and about some hard issues ahead. But my mom had so many specialists before and so many doctors and doctors appointments it was exhausting and very depressing. Unfortunately I don't think that she gets paid enough like all those other specialists my mother had to go to before we came here CHC. I know Dr. Ray has a big sigh of relief when I or all of the other family members leave her room. KIND, CONSIDERATE, RESPECTFUL, and Professional, that's my experience. It takes a village and My Family is very blessed that we can include Community Health Center on Pine Street in our village and our family. Thank you, John. P. S. Nurse Practitioner O'Shea, is Amazing also!!! If Dr. Ray is not available.

Fourteen months ago my family began with General Practice Care for my mother-in-law who is elderly…read moreand suffers with dementia. Dr. Therese Ray has been VERY instrumental in diagnosing and arranging treatment for my mother-in-law. After visiting CHC on Pine Street for nearly a dozen appointments, our family must readily and happily report that THIS health care center CARES...Dr. Ray and the staff all CARE!! Having moved to Vermont after living in Arizona, where care is NOT so attentive and professional, I cannot imagine a better health center for my mother-in-law.

On the days where your day does not go how you expected it to go. Fanny Allen urgent care is here…read more it all happened in a flash. me and my friend millie and my friend shifra are all laughing and skiing. next thing we know millie's leg is FUCKED! we brought her right over and they sewed her right the fuck up. Doctor let us play Fireball by Pitbull during the operation. These guys know how to party Everyone that helped my friend was the best person i ever met.......Still hope we dont have to come back soon though.... shout out matt! shout out doctor and medical assistant! friendship is magic

From a former nurse We are hard to please. I had two visits…read moreto the Fanny Allen urgent care within two weeks and the care was amazing. Everyone there was thorough and knowledgeable. The first visit was at a very busy time and did take quite awhile but I didn't need anything really urgent. M.D's and P.A.'s were good. This was the only place that could perform an I&D that day so was very grateful.

Very knowledgeable and friendly physician Maria. Office staff pleasant…read more Comfortable and caring physician who took the time to explain things to me.

I should have listened to all the bad reviews, but got a few recs for this office so I made an…read moreappointment anyway despite my initial reservations. Wish I hadn't! I had to reschedule a few days ahead of my appointment and was assured multiple times on the phone that this would be no problem (their stated policy is to charge a no-show fee for cancellations within 1 business day, so I checked really carefully to make sure this wouldn't count as within 1 business day, and they assured me it would not). A month later I received a $100 no-show fee bill. Called the office and they insisted that Maria Carracino (the doctor I was supposed to see) signed off on this so there's nothing anyone can do. So despite being ultra careful when rescheduling, and asking them to confirm that there would be no fee, I wound up with this charge. Super shady business practices, and I'm now out $100 despite never having actually seen a doctor there (which I obviously won't now because I don't want to risk more unexpected charges in the future). When I brought this up in a local parenting group, THREE other moms told me they had the same experience at this office. Steer clear! BTW - I called 3 separate times just triple-checking that the next appointment I had scheduled was canceled, so that they wouldn't charge me another no-show, and the first TWO times the receptionist I spoke with told me they hadn't yet canceled it despite me asking! I guess they just wanted to charge me again...

Lindsay Arzberger is the best PCP I have had to date- she listens to my concerns, is compassionate…read moreand non judgmental, and her staff who works with her is equally fantastic. I have never had issues scheduling an appointment, the front desk staff is organized and helpful. I recommend this practice if you are looking for a PCP!

Dr. Tyler O'Bryan was very professional and I did not feel rushed. He listened to me, supported my…read moredecisions and made me feel welcomed.

What a great ER experience, if you can ever can call going to the ER great…read more I had a rapid onset, odd headache and dizziness and wanted to make sure it wasn't a stroke or something serious. Arrived and was instantly checked in, given a barrage of neurological tests then off to get a brain CT. In all I was only there for a little over an hour. It was super clean, very modern and well run. Staff were super nice.

I was seen quickly and cared for in a kind and professional manner…read more I am a retired MD and I was very impressed