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    Family Dollar

    4.0 (2 reviews)
    InexpensiveDepartment Stores

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    Lowe's

    Lowe's

    2.1(35 reviews)
    1.9 mi
    $$

    #4 Drew's Customer Service Experience at Lowe's Waxhaw (continued)…read more So, I called customer service. Actually, I called customer service three times. When I dialed the first time, I had gotten the number off of Google for the Lowe's in Waxhaw, NC. I thought I had called the store when they answered. But I was wrong, it was Lowe's corporate customer service. The first woman was very nice. I explained at great length my issue with the communication of the delivery process through FedEx, and the fact that it had been dropped at my door, and then lastly the results or lack thereof any communication after my call on Sunday providing me NO answers of how the stove that was to be brought inside my house (Remember Lisa was the store manager was the one driving for a solution out of the Waxhaw, NC location where I bought the Appliances). She wanted to look up and see if there were any notes regarding the stove in the system. The nice woman from Customer Service said that there weren't any general notes. She asked if she could put me on hold while she researched a little deeper. When she returned, she said there was nothing anywhere to support my concerns. This information instantaneously made my anxiety go through the roof. Trying to salvage or get something out of this effort on my part led me to ask to be connected to the Waxhaw appliance team. I was confident that after I spoke with a manager or staff member at the Waxhaw location, my troubles would be calmed. The woman on the line said yes, she would transfer me. Following that answer from the customer service agent, I was transferred. I was clearly on hold by recognizing the marketing loop of information about Lowe's offerings. Next, I spent the next 40 minutes on hold. Frustrated and time running out before the next delivery of appliances was to arrive, I gave up and hung up. I attempted again to pull the direct store number from Google to avoid corporate and to call directly to the Waxhaw, NC store. But as I found out, the number I got from the Google page was again giving me corporate, and there seems to be no direct numbers. The second woman was very nice. Again, I shared my journey that led to this call. I tried to save her time and told her she would find anything in the general notes or in any deep dive. That said, she communicated that she was going to follow standard practice on these types of calls. She did the same routine. When she finally came back on the call, she explained that her deep dive didn't provide any information either. She did say she was going to give me the direct number for the store in Waxhaw, NC. She did give me a direct number to call. Well, not surprisingly so, that number didn't belong to Lowe's Waxhaw, NC. Here I was again, provided misinformation on something as simple as a phone number and a phone transfer. This goes beyond being about just me. This is about a system that is failing the customer. Leaving customers like us with guilt after being gaslighted over and over again. This wasn't a one-and-done situation. This all took place over 11 days, not just one member, but more like 10 or 11 team members from management, appliances, and customer service. So I called customer service the third time. During this time, the drivers had arrived. So one hour wasted on the phone, and now the biggest headache hit. The customer service woman was again very nice. I asked her not to research any history but to put me through to the Waxhaw appliance department right away. While we were debating whether there were any notes, I learned from the drivers that they were not going to bring in the stove that was delivered on Sunday. Even more alarming and so disappointing was when they informed me that they were going to leave everything they were delivering on the pallets. Meaning nothing would be put together, and no appliance would be brought in directly to the kitchen. I did giggle to myself for a brief second. I was recalling part of my conversation with Doug regarding delivery. I asked Doug about my existing Refridgerator and dishwasher, and about putting them in the garage for storage. I stated I wanted to keep them both. But I knew, as I shared with Doug, that I was not going to be able to move them myself or with the help of my wife.

    Let me start off by saying that I'll always prefer Lowe's to their competitors just on general…read moreprinciple. With that being said, I completely understand all the bad reviews that are left for this location because I do see the apathy from employees towards their job and the customers. I've been frequenting this Lowe's for many years and I've experienced the lack of training, understanding of products, products being consistently out of stock. Another major issue this store has is that it doesn't stock all the same products you'd find at other Lowe's stores. Since this Lowe's is close to my house, I go here first but then 30% of the time I have to leave and go to another store that has the product in stock. The management of this store is inconsistent and doesn't always apply corporate policy equally to the customers. Management I believe is another reason that employees have apathy towards everything here. They probably are burnt out and not getting the proper training or guidance they need. I only recommend this Lowe's if you know exactly what you need and if you don't have questions about how to do a specific project. Otherwise, it's best to go to other locations like Indian Land or Providence Rd.

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    Lowe's - Hours

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    Lowe's - Had to post this cuz no one picks up when u need the hours and the hours aren't even posted on Yelp

    Had to post this cuz no one picks up when u need the hours and the hours aren't even posted on Yelp

    Lowe's

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    Family Dollar - deptstores - Updated May 2026

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