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Family C Multi Services

5.0 (2 reviews)
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Updated over 3 months ago

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Tile Metrics

Tile Metrics

(27 reviews)

$$

East Orlando

I was in the market for a kitchen, master bath, and floor remodel in my home. I have lots of…read morefriends in construction, but I was wise enough to know better than to hire "friends" to do the job. I am extremely picky and OCD when it comes to detail and cleaning. I used Better Business Bureau to find local remodeling companies. I did this because I trust the BBB and I wanted a company which I would not pay if the job was not completed in accordance with the contract and my expectations; also, another reason to not hire a "friend." I called several companies and among all my projects, I had 11 quotes. I did not choose the cheapest. I chose the company that was the most responsive and seemed eager to do my work. I am glad I did. I choose Tile Metrics, located in Oviedo. I went to the shop and met with staff. My wife and I were able to choose all our products from this location. The store seems small and quite busy. Don't let that fool you. They have so much product and ideas to offer. Now to the important part. From beginning to end, the company stayed in contact with me. They emailed and sometimes called me almost daily to coordinate work, projects, and keep me informed. This was exactly what I wanted. They are also a one-stop shop in that they do almost all the work themselves. No separate contractors to deal with, just one single point of contact. Most of the work was done by an in-house crew, which if you do not know, is very important. The worker men that came to my house were clean cut, polite, professional, and did top notch work. Can you imagine having a remodel with almost no complaints? All you hear are horror stories about remodeling your home. Tile Metrics took care of everything. They did all the flooring in my house, including removing old tile and hardwood floors (dustless), new kitchen quartz countertops and back splash. Moved plumbing and electrical. Installed new toilets in 2 bathrooms. And a complete master bath remodel with everything new. The work was done quickly without delay. Once they started, they stayed on my project until it was done. For the parts of the projects they did not do in-house, the subs were equally good. As for price, they were fair and probably in the middle to lower end of all my quotes. I have no complaints, which is rare of me. I will be hiring Tile Metrics again in the future to complete more projects at my home, as soon as I save up more money.

Do not trust these guys! We've now had to hire another flooring company to remove the damaged…read moreflooring Tile Metrics put down and install new flooring the correct way! Tile Metric did not use a moisture barrier which was clearly stated on the box the flooring came in. They flat out refuse to admit to their mistake and fix the issue. This is costing us a lot of additional money for something that should never have happened.

Flooring America

Flooring America

(13 reviews)

Their samples are beautiful and their salesman is very nice. BUT don't trust them to actually do…read morewhat they say. They didn't order enough flooring for the job and the stair nosing were all wrong. The only way for me to get the job finished was to pay them more money to do what should have been done in the first place!! Hard to get any answers from them. I do have to say that despite the problems, the installation was done very professionally and looks great! Just expect delays and additional cost. I was also promised a refund for some material that they didn't order and have never received it!!

I trusted this company, referred by a close friend, but it became a nightmare. Dustin Chandler gave…read moreme an estimate and said at most five leveling bags might be needed, and that I'd likely get a refund since most people don't need leveling. Once the floor was torn out, they demanded 35 bags, and my cost jumped by over 50%. At that point, I felt like I was being held hostage. They told me if I didn't pay, they would leave me with an unfinished floor. I was completely stuck. Even if they had asked for 10k more, I would have had to pay. The drilling was extreme. Recessed lights came loose and fell out. Some vents fell out, and others were left hanging, turning the first floor into a mess. I had no warning this kind of damage could happen. When I couldn't get help from the staff, I contacted the owner, Celeste Carr, expecting some resolution. The worst part of this entire experience was speaking to the owner, who told me I was being offered only cents on the dollar as a courtesy, which I declined given what I had already paid. Instead of helping, she justified everything and told me I should have read the fine print. I felt betrayed. My advice: read every line carefully. This company leaves you without options once you're in. I fully expect the owner will respond with a fabricated story, but I stand by my experience.

Family C Multi Services - pressurewashers - Updated May 2026

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