Very disappointing experience. Poor communication, inconsistent pricing, and unprofessional…read moreservice.
I hired this crane company to lift a single 15-ton HVAC unit to the first floor. I was initially quoted $1,000, but when we arrived at the job site, the price suddenly became $1,350.
What was even more concerning was the lack of technical coordination. Nobody in the office could clearly confirm whether a spreader bar was required to properly distribute the load. The driver also seemed unsure. For a crane company handling heavy HVAC equipment, these are basic details that should be confirmed before arriving at the job site--not figured out in front of the customer.
The driver's attitude made the situation even worse. Instead of professionally addressing the issue, he was rude, confrontational, and seemed more interested in arguing with the customer than completing the job.
It appears that the company has grown quickly, but its communication, technical knowledge, and field operations have not kept up with that growth.
For a crane company, reliable communication, accurate pricing, proper rigging knowledge, and professional behavior are not optional--they are the foundation of the service.
Based on this experience, I would not recommend this company. Honestly, even one star feels generous.