We stayed here a total of 8 nights and 99% of the staff are great. Super friendly, attentive, and…read moreeasy to get along with. There was one staff member who worked the front desk that lived on her phone and while we didn't need her for anything, it just made her seem unapproachable and not professional. They have EV charging, a very small workout area, and an indoor pool. The IHG app describes the pool at heated, however it is not. Our first night here we attempted and it was like taking an ice bath. The rooms are relatively quiet. We didn't have any issues with noise and trying to sleep. The only downfall to the rooms that we observed was the amount of light which comes through the door from the hallway. The hotel is located conveniently to the airport, several restaurants and breweries, along with town and shopping. (check out some of my other reviews to hear about local restaurants).

The experience was not the worst in the world; however, a rate of $340 per night was unacceptable…read moregiven the room's odor reminiscent of dog urine. The staff's demeanor was unprofessional, as they failed to communicate my request for a late checkout. Additionally, when I asked for another copy of the bill, the staff appeared displeased. Opting for a downtown location might have been a better financial decision, offering appropriate amenities without the unpleasant odor. The pricing for the weekend night appeared to reflect price gouging. This situation is unreasonable.

Very convenient location near the airport with a free shuttle…read more Charley, Tiffany, and the late night guy were all super friendly and welcoming. Special shoutout to Charley for handling a difficult and irate guest with professionalism I don't normally visit Knoxville but when I do I stay at the Courtyard Marriott

I had a canceled flight due to weather and was rebooked the next day. I looked for the nearest…read moreMarriott and it was only 125$. I booked it and showed up 10 minutes later and the staff were very friendly. Our room was the cheapest one with a king and sofa bed, and the room was bigger than average with a big bathroom. My only complaint was that the sofa bed sheets only came with 1 pillow and I had to put a pillow from the couch under it to make a more comfortable sleeping situation, and my neck hurts from that. There is a free shuttle to the airport and you tell them the time you need to leave at check in, and the shuttle is there waiting for you. Other than the sofa bed, no complaints! Very good overall.

Helpful front desk, and very sweet breakfast attendant. Front desk gave us a great dinner…read morerecommendation. Breakfast was fresh not reheated frozen junk. Room was very clean and convenient. I would definitely stay here again if in the area. They even had an area under cover for motorcycle parking

It was a bit dirty and there were no plates in the kitchen...they had utensils for flipping eggs,…read moreforks, knives, spoons, pots and pans...no plates. Also no paper towels or soap to wash things. Under the burners on the stove was old food which kind of grossed me out. The staff was pretty awesome and they cleaned the room every day...well....they swept and made the bed. I really enjoyed everyone I interacted with at the front desk. We had a bad bulb in the bathroom mirror so we took it out and put it on the bathroom counter so they'd replace it...nope, they just stuck the bad bulb back up in the fixture...wild! The bathroom door would not latch shut either. Not a big deal for us but worth mentioning. It's definitely older and a bit sketchy outside. Thanks to the Cookout next door you will constantly hear "can I take your oder". Also I learned that people love to rev their engines very loudly in the Cookout parking lot at all hours of the night. They have a little covered parking area by the office for motorcycles or Mustang bros, whoever gets there first. The ice machine and laundry are a couple doors down from the office. The ice scoop was dirty and disgusting. I don't think it's ever been cleaned. I went and got my own from my room. I would not stay here again. It was a bit expensive I think due to it being a suite, but next time I'd rather just stay at the Comfort Inn or somewhere for less money that's a bit cleaner.

Lori checked us so pleasantly and efficiently. My room is beautiful, I had the 2 queen beds. I love…read morethe soap and shampoo here, it's the lemon scented. The lemon bath gel is creamy and moisturizing. I love when out company puts us up here. The lobby is super cute with lots of great seating areas and various furniture. Couches and chairs but also the cutest swinging basket chairs. It's a really lovely place to stay near the airport. Lori was so nice to us at checking in and made us feel welcome. They have a great setup with coffee and hot teas going 24/7 and a little snack market for purchase. They have a cool free buffet breakfast too with a lot of items to choose from. You'll enjoy this TRU Hilton so be sure to stay here and try it out

Very nicely decorated and in a good location with tons or restaurants within walking distance. The…read morenegatives outweigh the positives for this hotel. Television didn't work, refrigerated didn't work and ruined my food, step in the shower was broken and hanging down, someone else's hair was in the shower, soap dispenser in the shower was empty and when I checked in the a/c had been turned off so the room was extremely hot and took several hours to cool off.

We stay here regularly now that Allegiant has direct flights to Boston. Never had a bad stay. Rooms…read moreare clean, hot water is great, the pool and bar look great but we've never used them, just because we try to maximize time with family outside of town and don't have time for the hotel amenities. We love Hilton for work travel and holidays too, so the extra points are a nice bonus. This past weekend cemented our love for the airport Hilton though. We were in town for a very distressing family funeral and I somehow booked our stay for the wrong weekend. We only realized my mistake after family dropped us off with all our things. I'm sure I looked about as gutted as I felt when we found out the hotel was fully booked and we had no room. The manager on handled things incredibly professionally. He helped us try to find rooms at adjacent properties with shuttle buses - nothing. In the background, without making any promises, he was able to find one available room and got us in. I can't tell you what a relief it was, after a horrible week and with a 6am flight the next morning. We'll remember how helpful Logan was for a very long time, and my Hilton loyalty is cemented. Huge thanks to Logan Talent and the team at the Knoxville Hilton, y'all are real pros.

I expected better from a Hilton…read more There was no hot water for the shower. The toilet didn't flush well. The room couldn't get dark because all the light switches had little night lights turned on constantly. The sound proofing wasn't enough to block the sounds of the party at the bar or all of the airplanes. The power plugs were placed so that they couldn't all be used as one plug blocked another, and some of them were loose so the power adaptor started to fall out over time. The staff were helpful and the beds were comfortable. It's right by the airport and there's a 24/7 complimentary drop off which is first come, first served. I would not happily stay here again, but it wouldn't be the end of the world either.

Everything went well. The shuttle driver went above and beyond to make sure I made my way from…read moreairport to hotel safe and sound. The nice lady at the front desk gave me the best room and I was able to book the same room for a second night with last moment notice. Continental breakfast at this hotel was so good. Thank you!

People here are really nice, but the TV had static and bad reception on all channels.read more

If I could give this place 10 stars I would. My wife and I are attending "The Gathering" and not…read moreonly is the food outstanding, the staff couldn't be more kind and attentive. Just outstanding.

Beautiful location, excellent attentive and helpful service, an outstanding cocktail program and…read morestellar food. Highly recommend the Heirloom tomato salad (Cruze Farm Buttermilk Cheese, Pickled & Fried Green Tomatoes, Herbs) and the Niman Ranch Pork Chop (New Potatoes, Kale, Spring Onion Sorghum-Black Pepper Gastrique).

We spent our anniversary at BlackBerry Farm and had the most wonderful time. Farm to table dishes…read morefor all three meals is something I could get used to. The beautiful fresh produce complimented the expertly cooked and seasoned proteins. There wasn't a single thing we ate that we didn't enjoy. In between meals, we made sure to stay active to earn our appetite. The property offers access to great trails in the Smokies which we took advantage of as well as a lovely outdoor pool with a view. The room itself was pleasant as well. It was hard to leave the luxurious king bed every morning. The heated floors in the bathroom and the comfy sitting area made our Holly Springs cottage suite the perfect home base. We were also assigned our own golf cart to get around the property (although we chose to walk mostly to take in the views). Service was top notch and the staff were wonderful. Every evening they surprised us with a little treat for our anniversary which was very thoughtful. We couldn't have asked for a better stay!

We have talking about BlackBerry Farms for years and that we needed to go. We knew it was…read moreexpensive, but the recounting of our friends kept drawing our interest back in. We decided to take the plunge and we are so happy we did. It's a 3 night minimum and frankly a great idea to take it all in. We enjoyed the following activities ; Fly Fishing, wine tasting , the spa , a farm tour , & tomato tasting. All were spectacular and unique to themselves. The culinary experience is nothing short of a Michelin experience for dinner. The price is all inclusive , sans your alcohol. The service is world class and the staff makes you feel so welcome. Whether it's a special occasion or a bucket list item , I would say it's a must in your lifetime !! Side note- We thought this would be a one and done. However, the level of experience and ability to unplug was extremely therapeutic. Hope you enjoy the review by LIKING it and sharing feedback :).

I booked a room for my parents via Priceline but somehow when I clicked on the location, the date…read morechanged and I didn't double check before booking. I called several times to see if I could change the dates and each time I was told the manager would get back to me. Nobody ever called me back, so I booked an AirBnb instead. The hotel missed out, since I ended up booking the AirBnb for longer than originally planned.

Enjoyed our brief stay and were happy with the cleanliness of the room and the courteous service we…read morereceived at both check in and check out the following morning. We were quite satisfied with the location of the hotel and the price we paid in advance through Priceline We would stay here again.

This hotel is not bad at all. Any issues, the staff takes care of it. Some things were not as clean…read moreas I expected, but when I told the front desk they had it taken care of pretty quickly. I have to say that Katy at the front desk is a superstar. She has a good memory- she remembered me from a stay about six months ago, and I heard her know a guest by name even though he did not frequently come through Maryville/Alcoa. Super helpful and very nice. We are here for Christmas and have enjoyed our stay thus far!

Everything was clean , neat and orderly , breakfasts were delicious, especially the coffee which…read morewas amply supplied all day. The room was spotless and well laid out with most of the things needed for a stay. Emily and Kathy the desk clerks helped if needed to resolve any questions that arose .