Factory Express Car Wash on Roswell Road is a nightmare. The hard bristles and metal parts on their wash machine slammed into my windshield and cracked it right in front of me. The attendant refused to acknowledge it, claiming "there's nothing in there." Don't be fooled -- those brushes are brutal and will absolutely damage your car if you're not careful. Avoid this place unless you want to risk paying for repairs they'll pretend didn't happen. read more

Factory Express Car Wash - Crazy. That brush head cracked my windshield - Car Wash Near Me - Atlanta, Georgia

prices are pretty decent, the wash did it's job. Don't expect it to be shiny like if it's hand washed, but if you need your car to look fresh, this place will do. The free vacuums and towels is a nice bonus. I'm considering a membership for unlimited washes. read more

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DO NOT BRING YOUR CARE TO THIS PLACE, If you care about it. The employees are rude, the machine is old and damaging and the wash quality is not worth the price, damage aside. Also, if you pay for extras, you might not get them applied, but they'll tell you they were applied - "the light just didn't come on". Don't fall for the "This place is great" reviews. Trust me, it just looks shinny on the outside. When you get past the payment gate, you'll see the truth pretty quickly. You'll find other reviews that address two specific issues, wheel damage and snapped antennae. I'm not talking about the long older antennae, I'm referring to the fixed, low profile antennae that come on nearly every modern car. I've experienced both issues with two different cars. Each time I brought these to the manager's attention and the response was along the lines of they don't know what happened and/or i must have hit the brakes or done something to cause the damage. So I guess everyone else that has experienced these two very specific issues must have also caused their own damage as well.... sure, ok. They know the place needs a lot of work but I read somewhere that the owner wants to sell, so I guess they don't care to fix anything. They lean heavy on the "We're not responsible.." verbiage so roll the dice if you want. If you have a nice car and/or nice wheels please don't do it. Hopefully the next owner will be better. Negative 5 read more

Yes there is a sign warning about the prescrub brushes...! But, I don't understand WHY they would use a hard bristle pre-scrub brush on cars. WHY NOT a soft pre-scrub brush!? I will NOT be back! read more

Love coming here for my car washes. The owner is very kind, friendly, and helpful. as a mom of 2 young boys, I'm here often. it's no frills, efficient (great wash), and kind. That is all you need in a car wash place to me! read more

So I went to Factory Express Car wash on 8505 Roswell Road, Atlanta, GA 30350 like I always do when my car is dirty. Their machine broke my back wiper, so I came back and kindly explain to them what happens. I have been going there for 5 years. Now under new management, the new management refuse to offer any compensation for the damage done. I even offer to met me half way, couple free washes or half the cost. REFUSAL! So I called the police. Then, I stood in front of the area and told every customer that came in what happened to me and how the management was treating me, a long time customer. People turned around and went somewhere else. The police officer was also not too pleased but had to do her job. He had the nerve to ask for a criminal trespassing complaint on me. His employees told me and the officer that he is mean, cheap, and nasty boss. I tipped the washers for the cars that they lost. #poorcustomerservice #poormanagement Please note: it doesn't matter what race or creed the owner of the establishment, poor customer service and apathy towards your customers and employees should not be acceptable. #cheerstoallgreatbosses read more

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Terrible car wash. I paid $14 and my car didn't come out clean. I spoke to the owner and he refused to refund my money paid and tried to indicate that my paint was problematic. Don't waste your time with this business. I'm disputing the charge on my card too. Apparently, this management is new and the new owner does not care about taking care of customers. read more

Factory Express Car Wash - Car Wash Near Me - Atlanta, Georgia

I've been coming here for over 10 years without issue. New owners bought it recently and they are horrible. Obviously zero management experience. Machine broke the last two times I visited. The second time it happened with my car in it. The car was soapy and it wasn't dried so I asked to have the soap removed and dried. They said they couldn't do it because manager wasn't there?? At that point they gave me some towels and said good luck. I tried to find management. The phone number goes straight to a full mailbox. Management is checked out and not reachable. I'm very thankful the car wasn't damaged, I can already imagine their lack of response. Try the car spa up the street. I won't be back here again... read more

Today was the worst experience I've had in the three months I've been a member. I was treated like a peasant that comes in from time to time. Before I became a loyal customer I would purchase the $25 wash and wouldn't get a towel for the inside. I assumed it was because I wasn't a member so of course I purchased a package $40 a month only to find out that memberships don't mean better treatment. I will say Perry Washington one of the managers and the original team that works with him are awesome! The new team really needs to learn what great customer service is and the owner needs to learn to take care of loyal customers instead of "green". Because of this I will be ending my membership and search for a family oriented establishment because this isn't it. read more

Terrible experience from start to finish PLUS they damaged my car. Now I have to replace my rims because I went to some subpar car wash. FIRST the owner argued with me that If I wanted a clean car I needed to get it detailed ??? When I told him I was just going to post a yelp review and dispute the charges he ended up giving me a second wash and told me to never come back again. That time car wash personal directed my car incorrectly and led me to turn my tire in a way that damaged my rims. Called to get the issue resolved with the owner and manager would not give me the information to contact owner. DO NOT COME TO THIS CAR WASH! MANAGER IS RUDE AND YOUR CAR WILL STILL BE DIRTY! You may even leave with damage to your car!!! read more

Factory Express Car Wash - Car Wash Near Me - Atlanta, Georgia

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Worst car wash! I was just told I didn't buy an expensive enough wash to get my entire vehicle cleaned. I was actually patted on the shoulder as I was told my wash didn't include the bottom half of my vehicle. Please keep in mind my vehicle was not dirty by any means it just looked after the wash as if half of the vehicle got washed. The owner is a clown. Do Not Go Here!!!! Update! My credit card was hacked...either here or the gas station right down the street. Based on my interaction with the owner....you can make your own decision. read more

Stopped here after work today. Just trying to roll through for a quick wash. As my truck got to the end of the wash I could see I was going to be in trouble because whoever was doing some painting left the ladder too close to the exit. Yeap, as I exit my front right tire hits the ladder, the ladder jockys and damages my front bumper. Nobody except the poor older lady seemed to care. She said her husband would come out. I waited 10 min and left. NOT a good place to go! read more

Factory Express Car Wash - Car Wash Near Me - Atlanta, Georgia

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Horrible service! The prices here continue to go up and the quality of the wash has gone down. I recall when this placed first opened and it was always packed. Went here last weekend. Had to return because my car was still dirty after going through the wash. Returned to get the car rewashed, I was told there was nothing they could do. Wtf?!?! Nah...it wasn't going down like that. So they called the little old Asian guy (owner I guess), he asked for my receipt (I provided it) and he questioned the receipt. I mean the name of the business was clear as well as the date and tine. By now, I am feeling irritating. I didn't want money back just to rewash my car. Give me what I paid for...smh. Long story short, not only is the wash horrible BUT the service is ridiculous. read more

There was a sign for memberships, but when you get to the kiosk there was no option. The young workers were not very professional- very haphazard feeling process, random clothing, unprofessional casual conversations while around the cars. There was nobody around to ask, and when I called to ask about the membership they advised the manager is only available on Monday, Wednesday and Friday at 11 am. It was a Friday, so I inquired further to speak to her, and they said she had already left. I asked for her specific hours and they said "maybe 11 until 12, or 1, or 2". It was 2 pm. There was nobody else to speak to. Disappointing customer service and professionalism for sure. They are likely missing out on many purchases due to this. read more

I have been here a million times, but there is a new guy scrubbing the cars who says he is in charge, the manager (I doubt it). He has a little beard. The car wash didn't get the soap off my car, and he proceeded to yell at me, tell me I was rude, tell me I was parked in the wrong place to voice my complaints. I asked him where the owner was (I have seen him here) and he said "probably in Mexico diploid martinis". I told him I would never lecture one of my clients. He said essentially I get what I pay for and I could just leave. I didn't. I needed the vacuum more than the wash. read more

I'm so glad I found this place! I just moved to Sandy Springs recently and looking a car wash place which is under new management, A wash for only $7?! Factory Express Car Wash is perfect if you dread going to the car wash because of the chaos. You pull up, pick what wash you want from $7.00,They brush my vehicle completely before(most express car wash places NOT) get through the tunnel. There's free vacuuming stations that are super convenient! They also provide free towels, air fresheners, and other cleaning products you can purchase from machines on the side with low price. You can also bring your own cleaning supplies and wipe down your car afterwards. This was one of the fastest and most stress free car washes I've ever had and the best part of it.... the price!! read more

This is my first visit to Factory Express since it came under "new mangement". New doesn't always better. The 'new' young men seem to think that rude and nasty is the new normal. Will not be back! Car washes are a dime a dozen and I definitely don't have to be spoken to as if they are doing me a favor by my car running through their wash. POOR customer service, who explains his attitude by saying "we're under new management ". Please go back to the old management. read more

Horrible customer service almost every time. Today is my last day every giving them my $. i'm always having to tell them to make sure they scrub BOTH sides of my car. They usually will if they're not trying to RUSH customers through the assembly line . Well once again today I see them brushing everybody's car when mine comes up it's hurry hurry lets go. So I ask the guy , why he only did one side of my car and not the other he tells me $7 only pays for 1/2 your car to get done now move along. VERY NASTY , VERY RUDE , VERY UNPROFESSIONAL EVERYTIME and it's only when its a women. When it's a man, they're practically acting like slaves, weak , meek and attentive but extremely disrespectful and rude to the women customers. I'll be going to their competition right up the street from them they do a better job anyway! read more

Went through wash, car wash didn't work. Came around and explained what happened. Their response yeah it happens we will wash it again. Now stuck in wash. Had to call to find out what was going on. Used to be a great place to wash car, not anymore. Employees washed car and was given refund. read more

TERRIBLE management and unprofessional employees. They have two 16 -year-old boys working there handling peoples cars and they are completely ridiculous. I went in there for a simple car wash today and one of the boys incorrectly guided me on the track into the car wash. When I kept telling him that the tire didn't feel right -when he kept giving me directions where to drive. He reassured me that it was fine and OK. In the middle of the car wash my car was jerking back and forth and I could feel the tire on my driver side completely being ripped apart. By the time I got out of the car wash I had a flat tire and the machine completely punctured a hole in my tire. When I spoke to the lady at front not only did she roll her eyes and walked away, she blamed me saying that it was something wrong with my car. What an idiot! When I went back multiple times to let her know that it was her unprofessional employees, she became incredibly rude and used her employees to try to harass me. She then kept pulling the employees to the side- telling them what happened, even though she did not witness anything at all. The only way I was able to get my car out of the actual car wash was that I had to honk my horn 60 to 70 times for another customer to help me get out and guide me out of there. When I got out of the car and saw my tire, the other customer told me if I had not listened to the employees, my tire would have been safe because he experienced the SAME thing right before me. He also said that the two employees were always on their phones and that he had to correct them as well because they were giving out wrong directions on how to go into the car wash read more

Going here was incredibly stressful. I pulled up to the touch screen menu, and before I could read the options, one of the employees immediately told me to pull around, so I did. One of the employees got in front of my car and started mopping it with water while another was telling me to pull forward - WHILE THERE WAS SOMEONE IN FRONT OF MY CAR. When I wouldn't run over the employee in front of my car, the other guy kept waving at me to pull forward, and rolling his eyes when I'd gesture to the employee in front of my car. When I got to the car wash, the woman asked me what options I wanted, and got huffy when I told her I didn't know what they were because I'd been hurried away. She asked if I was paying card or cash, and I told her card. She said "What, you don't have cash?" When she returned with my card, my car started moving towards the car wash before I'd had a chance to roll up my window. I'm never going there again. It was horrible. read more

Wash with your own risk!! Car wash damaged my rim during the wash when I heard weird loud metal rubbing noise going thru the washing process, since its was not my first time doing those self car wash machine, I know it was unusual. The guy basically didnt pay attention to my tire position when I pull up, and gave poor direction. I checked my tires after the wash and found the left rear wheel rim got badly scratched. The woman sitting inside wont admit the damage was caused by the wash, she said she heard the noise but it was the tire rubbing inside, not outside of my tire, but there was the yellow paint left on my rim!! Will never go back and will keep telling people about my experience. The asian women lied!!! Beware of this place. read more

Great place for a car wash. Price is good, free vacuum after the wash, and the business is run well. The manager was very helpful and understanding when I had issues with my card being read by the machine. read more

Bought the $19 wash today for the 1st time. I'm very impressed with the wash and the customer service from Eriq , the manager I think. He gave me excellent customer service shining my tires and wiping down some little misses on the rim. He was polite, helpful and very pleasant. Thank you! read more

Looks good on the outside but once my car was guided in I was sure by the look of the equipment and the overall interior I was sure I'd see damage. My car was not damaged thankfully but I would never go there again. Why.. The attendant was very rude. During the point which he was guiding my car into the track, it was as if he was just making motions because he was expected to. I hit the rail twice..eek! (Not my first time in a car wash) Then he proceeded to pre-rinse the car and start the auto wash. I left the car in park, my fault. But the guy just went off on me. Him, "Didn't I tell you to put it in neutral!!" Me, "who the *blank* are you yelling at!" I didnt say anything about my wheel which was scuffed during his lazy guide in process but he snapped at me over "my" car bouncing on the guide track. Rude. I asked to see the manager. He said its too late and sent me through the wash. I was on my way to work so I didn't go back for the manager. It was only 6 bucks, and my car did come out clean, so i just told myself dont go back. There are many other washes on Roswell rd that look good on the inside and with friendly attendants. read more

Fire the Asian Lady, she is rude and apparently rushes people to hurry up and vacuum since it was around 8. If I come to your establishment before 8 and paid my money to car wash and vacuum, you will NOT rush me to vacuum my car even if it is after 8. I told her I will leave a bad comment and she stated "do what you want" horrible.. BUT she wasn't telling the Caucasian lady next to me To hurry and vacuum.. I have to get the larger trash items out of the car before I can get a good vacuum but she wants to tell me to "vacuum first" . I told her she will not rush me to do anything. If I could give this place a negative , I most definitely would. Bring back good customer service ! read more

Best carwash place in town! The staff is very friendly! The owner is a great person also.

My experience at this car wash was about what I expected: I came in, purchased my wash, and got to vacuum my car. I like that they brushed the car off (prewashing, I guess) before it went through, other car washes I've been too didn't do that. They also have hand towels available and a floor mat cleaner, which was neat. I will say that the communication was a little more brief then I expected (the guys basically yelled at me to move forward and take my foot off the brake), but I think it's just because they stay busy and they know most people have their windows up. I've been twice so far and my experiences have been similar. read more