Well what can I say F Maddocks in Poynton are a respectable local and organised electrical retail outfit. They use they website to much so about 6 months ago I took a trip to there store in the centre of Poynton, Cheshire.
It's a very well presented shop with friendly staff who have a very good knowledge of products they sell, unlike most large retails stores, I don't think I have to mention any names! Anyway I was on the hunt for a water proof camera as I recently took a trip abroad and failed to capture some of the amazing sites I saw as I bought a cheap throw away camera that not only didn't work under water but failed to print out any photos above water.
We were gutted.
I thought if I spent a little bit of money on a professional camera with a brand name that I would never loose these memories again.
The camera I bought was a Panasonic waterproof Lumix. It was amazing, I took some of the best photo and video footage under water in high definition that you can imagine. A few months later I booked another surprise holiday for Christmas for my partner and took the camera away again. Unfortunately half way through the holiday the camera stopped working. It turns out on further investigation the camera had leaked a small amount of water at no fault of mine, it was just a random happening.
The staff at F Maddocks were more than helpful they made the appropriate investigations and informed me that my warranty was covered by Panasonic and not them, which initially put the fear of god up me as I thought that from past experience in dealing with a large company that this is going to take me ages to find the right telephone number and person to speak to without the necessary product knowledge required. To my surprise the two gents behind the counter offered to phone their contacts at Panasonic, and as I initially guessed even with their contacts it still took 4 or 5 phone calls and 30 minutes of informed time to get the right answer. God bless them as I would have been calling for days. They even offered to send the camera to Panasonic saving me the postage and packaging.
It was still up in the air whether or not Panasonic would conclude that I had opened the camera under water or not, but the expertise of the staff pointed out to Panasonic that the camera had a water proof seal that if broke would reveal an indicator inside which would change colour if exposed to water, which had not, so the camera must have faulted due to no drop marks or indicators. Panasonic confirmed this and issued a credit note, this in turn resulted in a brand new camera, even better the staff for the same budget managed to get me the next model up, which extras like case etc.
In turn I'm writing this article to thank them and recommend them to anyone who is in the area and looking for any sort of electrical items specifically TV's, home cinema systems, cameras/camcorders, dvd's, hi-fis, etc.
Thanks again. read more