The guys did quality work in a timely manner install was a great experience ellectrant company to…read morework with

After reading this review I hope the reader learns that…read more1.Word of mouth is usually right especially from multiple different sources. 2.Always get a written quote before a job is performed. 3. When considering Comfort Solutions get a competitor quote to compare (you may be highly surprised about the difference) I don't leave reviews unless I have an out of the ordinary experience (90% those reviews are positive) this one not so much. Infact I wasn't going to leave a review, but I believe whoever takes this review serious might find that they can save hundreds (like my case) or Thousands for a new unit install or something of the sort. I recently got some remodeling done on my houses exterior. I have a mini split unit therefore there are exterior pipes on the outside walls. When my contractor replaced the siding, he removed the PVC covers. Corey Leckron (owner) suggested that I get him to replace them. So, I said he could do it. This was in March of this year. He went on to say that they use a sleek design cover as opposed to the bulky kind that was existing. He informed me that it was slightly expensive around $40 for a 8' piece (I would need 6 pieces). The Contractor came and finished my exterior remodel and I notified Comfort Solutions that they could come and install the PVC covers. It was heading into summer during their busy time and I told them it was no hurry as this was strictly cosmetic. In the meantime, 4 people inquired about it and I told them Comfort Solutions were going to install the covers. One of those people were a HVAC guy who said he could do it for $400. I was expecting Comfort Solutions to be somewhat higher from the word I heard from other people. But I already ready gave them my word they could do it. Last week they came and covered it. (See picture on) Now keep in mind there was no other work besides installing covers on existing exposed pipes and running a drain to in my down spout as seen in upper left. Looks good! I think so. I got a invoice that simply said 2hrs work and parts total due $964.00. See picture 2 Wow I figured $600ish because from what I was hearing their prices tend to be 30-35% more than competitors. I honestly felt there was a mistake, so I do some quick research and math on paper. See picture 3. Parts at home depot total $282 and I figure after markup price (lets be real all companies do this) the price is $400 that's a 30% markup which seems like a healthy fair mark up. Then $100 an hr which I think is more than fair assumption, most companies will charge you $60- $65 an hour, however, only came up to $600. I emailed them for itemized bill. I just wanted to see costs I was charged for labor and parts, but Corey was unable to do this, and you can see his response and our correspondence at picture 4. I never had a contractor deny me an itemized bill. Is it a law they must tell you what parts they used and what they charged you? Where in the world did all this expense come from. Well according to Corey it's for services.... I thought that's what an hourly rate is. Maybe the hourly rate in more like $282.... I don't know. I wouldn't know because he can't itemize the bill. Anyhow best thing I can do is laugh about and learn from it. As far as workmanship I have nothing to complain about that, however this could have been a DIY project as not really any HVAC knowledge is needed to screw covers over pipes.