Great service from doctors and techs, from the main service desk, and from opticians, too. Their…read moreselection of eye glasses is top-rate, and they don't force styles (or cost) on to you. (I only with they were located on King St!) Points: +1 for expertise in all areas +1 for friendly, smiling faces who guide rather than push you to a decision. TL;DR Excellent service and selection. I recommend them and will head back.

Our family required another pair of glasses, so we stopped by and coincidently Nicole helped us…read morechoose a pair for my son. He was super impressed that a grown-up wanted to shake his hand. We had purchased two other frames and lenses for myself and my daughter and Nicole was awesome each time. The frame style looks great, and is bendy, so we are not too worried about my son breaking them. They also come with straps! Looking forward to finalizing the order. We always recommend coming here and also for eye exams.

Excellent service, knowledgeable staff, unique selection, great prices…read more I came in with a specific look in mind (the Rayban look), but the staff convinced me to go in a completely different direction. I got a round plastic Salt frame with Nikon lenses, which I get a lot of compliments on. Prices were better than what I used to pay in high end Toronto stores. Also was cheaper than a couple places near them. The people helping me (a lady helped me pick out the frames, a man fitted them on my head when I went to pick up) were very friendly and honest. I appreciated that the lady told me when something didn't look good at all, since most places only say "that looks good, that looks good, that looks good". I literally joined Yelp because I was so impressed by their excellent service. Definitely will be back for my future purchases!

I went to check out the store because of the reviews. Even tho the construction on king st made…read morethis almost impossible. I was looking for designer frames and the selection was limited. The lady that assisted me was really nice and helpful. She told me she could get anything I wanted even if they didn't have it. She also suggested to go to the other location they have. they have ok frames. I did not buy anything as I didn't find something interesting. Price seems fair if you are into those buy one get one free stuff. Service is good.

First off, these guys present themselves as professionals and salespeople..... I've never met…read moresalespeople with less enthusiasm and personality. You must really loathe your jobs! More disappointing than the mundane atmosphere and dispassionate employees is the product that they lure you in to buy. I returned the progressive glasses 3 times because I just couldn't see straight through them. I could see out of each eye individually but when I open both eyes it was blurry. The focal points just didn't line up together. In the end, they refused a refund while proclaiming there were no issues with the glasses. I've had many pair of glasses from other retailers and never had an issue. To this day I have not been able to use the glasses and since my benefits are now depleted, I am stuck with my old outdated pair with an outdated prescription, which I will have to endure for another two years.... Thanks Hakim Waterloo On. By the way, your store is one of the most dilapidated retail buildings in the city. Maybe it's time to throw in the towel......

This is my third pair of eye glasses from Hakim. They have very stylish frames. The people at…read moreWaterloo store are very nice. They let you know they are there to serve then let us took our time to browse around. Never bother us once until we need them again. I am sure they will offer suggestions if you ask. I liked the way they treated us. Will buy from them again when I am into another eye glasses.

Right place to get right eyewear! they got quality,service and friendly staff…read more Thanks!!!!!

I was shopping around for contacts (for the first time), and made a great choice…read more The customer service at Vincent Optical is just about as good as it gets. Their store design is great, well layed out, and they use very modern equipment for eye measururing etc.. He took a good amount of time to show me, step by step, the process of wearing contacts (starting with videos on wide screen monitor and then 1:1 personal training). To top it off, I paid a very reasonable, competitive market price for the brand and quality of contact lenses I purchased. Finally, he aligned my pair of glasses , and even replaced the nose pads with some very comfortable silion ones -- at no extra charge (yes, I did ask to pay for them). I did not even buy the pair of glasses from him, and the extra generosity is appreciated!

Mr. Jabari, the managing optician provides excellent service to his clients. Twice over the years I…read morehave lost my prescription sunglasses and he has replaced them within 24 to 48 hours. He will also put new prescription lenses into your older frames, again within a few days. His pricing is fair.

If you need excellent costumer service look no further LENS MASTER is there for every one. we used…read moreto live in Kitchener but moved to Guelph but nothing could stop us of going to LENS MASTER for our vision needs. it is more than twenty years that Payman(the owner) looks after our needs with passion and dedication. There is big selection of various frames for any taste. If you are hard to please with frame or lens visit LENS MASTER you will not regret your visit. I highly recommend it , this is number one in eye care you won't regret it.

I had a good experience when I walked by the store the other day. They had keen customer service…read moreand a variety of cute styles to pick from.

Super nice and knowledgeable staff. Top of the line tech. We've been going here for years for our…read moreeye exams. Only drawback is the price.