When I purchased my glasses from Romin Optical the woman was amazing, very helpful and courteous…read morethe problem occurred when I had an issue with my glasses. I was told there is no warranty at all on them since I received a bogo offer. To say the same woman was that was amazing when purchasing was rude and offensive when I came in with an issue is understated. I was told I could purchase new frames if I wanted to but other than that they would not do anything for me. To top it all off I was told I purchased the glasses over 2 years ago so basically why was I even there? When I went to purchase new glasses from a reputable optician it was discovered that my glasses were only 14 months old so I can not use my insurance for another 10 months. My glasses are on my face all day and kept in a holder with plush lining over night so they should have lasted years not just over 1. Horrible product and customer service at this establishment.

The service was amazing, great selection of frames and lenses. The eye exam was very detailed and…read moreall my concerns and questioned were addressed. Love this place and would definitely recommend.

I had a good experience when I walked by the store the other day. They had keen customer service…read moreand a variety of cute styles to pick from.

Super nice and knowledgeable staff. Top of the line tech. We've been going here for years for our…read moreeye exams. Only drawback is the price.

Mr. Jabari, the managing optician provides excellent service to his clients. Twice over the years I…read morehave lost my prescription sunglasses and he has replaced them within 24 to 48 hours. He will also put new prescription lenses into your older frames, again within a few days. His pricing is fair.

Great service. Received a phone call letting me know my…read moreglasses were ready. Working on a Sunday to expedite a new lens prescription. Great service.

I didnt get the glasses I wanted It was $200 for two pair great deal then it cost me $500 for the…read morewrong glasses Never again

Excellent service. Visited the Cambridge Hakim store. In my…read moreopinion they offered a great variety to choose from. They take their time to help you choose something to suit you. Glasses, and contacts are just as important, they are apart of how you present yourself. I Purchased Glasses, and prescription contacts. Received In exceptional time. Well informed on how to care for contacts, and my glasses. I will definitely recommend Hakim to others.

Good selection of glasses and great service!! I have been coming here for a few years and highly…read morerecommend.

My first visit was terrible. Receptionist claimed to know what my student health plan covered, but…read moremislead me about this, pressuring me to buy more than what would actually have been covered on my plan. Only allowed payment by cash for the eye exam. Doctor offered me a contact case for me to take out my contacts, only to have to wash it before hand from the last person who used it. However, when I went back to sort out my prescription, I spoke with a different doctor who was helpful and professional. Depends who you get I guess. Prices seemed very affordable.

Great service from doctors and techs, from the main service desk, and from opticians, too. Their…read moreselection of eye glasses is top-rate, and they don't force styles (or cost) on to you. (I only with they were located on King St!) Points: +1 for expertise in all areas +1 for friendly, smiling faces who guide rather than push you to a decision. TL;DR Excellent service and selection. I recommend them and will head back.

Our family required another pair of glasses, so we stopped by and coincidently Nicole helped us…read morechoose a pair for my son. He was super impressed that a grown-up wanted to shake his hand. We had purchased two other frames and lenses for myself and my daughter and Nicole was awesome each time. The frame style looks great, and is bendy, so we are not too worried about my son breaking them. They also come with straps! Looking forward to finalizing the order. We always recommend coming here and also for eye exams.

From the moment I called to book an eye appointment for my twins to the pickup, the customer…read moreservice, attention, and care were always top-notch and never wavered. I'd recommend this shop for adults and kids alike.

Visited store in January to purchase new glasses. Received prompt, professional service from the…read morevery courteous and knowledgeable owner. The business carries a wide range of frames and lenses to choose from at what I consider to be very competitive prices.prices Picked up the new glasses today and am quite pleased with both the quality and price. Would definitely recommend this business.

First off, these guys present themselves as professionals and salespeople..... I've never met…read moresalespeople with less enthusiasm and personality. You must really loathe your jobs! More disappointing than the mundane atmosphere and dispassionate employees is the product that they lure you in to buy. I returned the progressive glasses 3 times because I just couldn't see straight through them. I could see out of each eye individually but when I open both eyes it was blurry. The focal points just didn't line up together. In the end, they refused a refund while proclaiming there were no issues with the glasses. I've had many pair of glasses from other retailers and never had an issue. To this day I have not been able to use the glasses and since my benefits are now depleted, I am stuck with my old outdated pair with an outdated prescription, which I will have to endure for another two years.... Thanks Hakim Waterloo On. By the way, your store is one of the most dilapidated retail buildings in the city. Maybe it's time to throw in the towel......

This is my third pair of eye glasses from Hakim. They have very stylish frames. The people at…read moreWaterloo store are very nice. They let you know they are there to serve then let us took our time to browse around. Never bother us once until we need them again. I am sure they will offer suggestions if you ask. I liked the way they treated us. Will buy from them again when I am into another eye glasses.