Pros: we found this place through a Yelp recommendation. It was easy to call and book an…read moreappointment. Cons: I don't know how to explain it. The optometrist was not rude. But she was angry the whole time. She never said the wrong thing. But you could just tell that she absolutely hated us. I didn't like that they kept trying to sell us on this retinal scan. Multiple times. Our insurance didn't cover it. And I did my research about it online. We're considered low risk patients and didn't need to do it. I stayed strong and didn't do it even though she kept saying I did need it. So then when it was my husband's turn, she told him that I didn't need the scan, but he definitely did. So he caved and paid for it. We got a text message requesting we leave a review. . And I didn't do it because I was not happy with the service here. But nothing really bad happened. But now I wish I had filled it out because it was a bad experience. Once my husband and I really had a chance to compare experiences, I realize that we had a terrible time here.

I have vision insurance which I've paid for the past 5 years that I don't even use. I always miss…read morethe deadline to cancel it. My eye exam has been unchanged for the past 10 years but since I have eye insurance why not get an eye exam. Arrow Eye Care was the closest to my work. I was able to make an appointment the same week I called. The receptionist was friendly. The optometrist, Dr. Tran, was great. The eye exam was done quickly. My eye exam is still the same which is good. I went to EyeMart next door to inquire the cost of new pair of glasses with insurance which cost more than online suppliers like EyeBuyDirect. The irony of U.S. healthcare.

I am very pleased with my visit to Dr. Paul Loving. He and his staff were extremely kind and…read morehelpful. I never felt rushed or overlooked at any point in the process of scheduling the appointment or during the eye exam. I had a lot of questions, but Dr. Loving and his crew patiently answered each one. Thanks a million!!!

My insurance covers $75 towards the eye exam. Made the appointment a week in advance and had to…read moretravel 30 miles to the office. I filled all the paperwork out online prior to my appointment. All was a waste of time because they didn't happen to mention they charge new patients $150!! They called it a co-pay. My insurance doesn't say anything about a co-pay. I wanted my time and gas because not only was I not told about a co-pay, but I didn't expect to pay $150. Most people would have like to know something like that before hand. Also when I left i the office back to get a better understanding of this "co-pay" and how they need to tell people up front because this is something they are charging and how my time was completely wasted they were rude as hell and unapologetic.