Been going here for years. Very courteous assistants, take the corvid rules serious. You enter your info at the door on a tablet, ring the bell, they open the door and give you hand sanitizer. Everyone wears a mask. My exam is quick and easy and since I'm a diabetic, they send the info to my Dr. read more

Unfortunately the customer service at EyeC Optometry is lacking as with a lot of places in California. It is standard to warmly greet your customers as they walk in, but the employees here are not bothered to acknowledge you, and everything is virtual on an iPad to sign in. It's quite sad actually. Besides this, you need to pay and see the doctor for anything, the prescriptions last a short time so that you have to pay even more money, and the first doctor I saw gave me a weaker prescription than what I asked for and so I still couldn't see street signs when I was driving. It was quite frustrating. Honestly the reason why I'm giving it 2 stars instead of 1 is because she did end up giving me the prescription I wanted after that happened, and gave me 12 months of contacts for free. Perhaps this was accidental, but if not, I really appreciated that. If you're in a pinch, they'll take care of you I'm sure, but I would recommend financially supporting a business that has more friendly customer service. read more

I have been a patient of Dr. Le for just shy of 10 years. It seems as if every year I go in the service takes a decline. I recently went in for my annual eye exam with my daughter and they tried to charge me $800 for our glasses. I was concerned because last I checked my insurance covered my coatings 100% with a $150 allowance for frames, things just seemed sketchy. I took care of my daughters glasses and went ahead and paid them $430 to cover hers but i held off on mine. After talking with my insurance they confirmed that everything should be covered. I confronted the optician the following week and they said "oh we charged you for premium coatings because they last longer so they are more expensive" I was not given the option to do standard coatings that are covered 100% and in years past I've NEVER had premium coatings. Very Very SHADY if you ask me... So if I'm there EVERY year for annual check ups why would I need premium coatings? It makes no sense... So after opting into standard coatings my total went down to $80 from $380... SHADY BUSINESS... I ordered my glasses back in March. Weeks went by and no follow up on my glasses so I decide to check in after a month. They told me the lab was backed up and they need more time. A week later I get a call back and they said "the lab lost my frames" it honestly seems like someone dropped the ball and didn't order them. So another 2 weeks later I get a call back that my glasses are in (today may 21) but with a few blemishes. I come try on the pair of new glasses and they are progressive lenses ( I did not ask for progressive lenses) come to find out they also made my daughters progressive aswell... my daughter is 10 years old why would they give her progressive lenses... So now I have to wait another 2 weeks for my glasses. This place is a joke and lacks transparency... will be going somewhere else from now on! read more

My significant other and I are both new patients to Dr Le's office and were very pleased with our visits. The staff was very attentive and friendly. Dr Le was fun and very thorough in his examine. He explained all details of the examine and asked severals times if we had any questions or concerns. He is very attentive to his patients and wants to make sure they are comfortable with every aspect of their visit. Only issue with visit was the up selling on the lens. Now I knows the office staff job is to up sell but I'd like to see what I actually need verses getting a bill with a huge dollar amount and realizing I don't need half of the items on it. Other than that I was completely satisfied with my visit and so was my SO. We'll definitely keep Dr Le's office in the family for awhile. read more

I wanted to write this a long time ago but didn't have the chance to. I do not recommend this optometrist to any one. If you walk in to get a check up, pretty sure you're going to walk out with hard contacts and with $2000 less. This happened to me and other people. Dr. Le said that I needed these contacts in order to not lose more of my vision, so i convinced myself to get them. After months of wearing them and they did not end up working, Dr. Le said it was because I had flat corneas. He ended giving me a pair of perscripted sunglasses and a couple of trial soft contacts which didn't even value $1000. I went to a different optometrist and explained my situation. Who informed me that the hard contacts are only used if you had "flat corneas" and this doctor told me that I don't have flat corneas and there was absolutely no reason why I should have gotten those hard contacts. And that this optometrist has gotten many same cases where Eye C Optometry patients have been fooled by Dr. Le into getting these contacts. So again, please try and get advice from different optometrists before accepting hard contacts from Dr. Le. read more

I so impressed of the new experience, new technology and friendly environment by Dr. Le and Alex. Thank you and I will certainly be coming back here for the years to come. read more

I have been going to Dr Le for years. He is really helpful and easy to work with. I have taken the time to tell him and his staff I work in a budget. They are always willing to help me to stay in my budget. I have four people in my household that have to use eye care so I have to deal with a lot of bills for eye care. Dr Le is great with kids. I appreciate that he takes time to help me in making the best decisions read more

I love EyeC Optometry. The selection is wonderful. The staff is patience, personable and professional. When a professional establishment go the extra steps to make sure you are happy even when you are a picky customer like myself. They certainly get a 5 stars. Stop by for your eyewear you will not be disappointed. Thanks, EyeC Optometry. read more

I started going here in February and have had many follow up appointments and I've been pleased with all of them. Dr. Le recommended ortho-k lenses to me and at first I was skeptical because I had heard they tell a lot of people they need them. But after doing my research I realized it would be best for me because it stops your eyes from getting worse. I've been wearing glasses since I was 9 and I'm now almost 26, my eye sight gets worse almost every two years. I'm still not done with the ortho k process because I was basically at a -7 but now I'm at about a -1.5 during the day which is soooo exciting for me. I haven't been able to see this clear in years!! Thanks Dr.Le for your recommendation! Although they're not for everyone, do your research and make the best decision for you. Dr.Le is also great at getting back to me with answers for all the questions I have read more

Dr. Le and everyone at EyeC optometry is always very professional. During Covid, they ensured each visit was done in a safe manner. They are always very attentive and helpful during my appointments, answering any questions I may have and are always willing to work with me to make sure I get what I need. My whole family and I go to EyeC optometry and we can't recommend them enough! read more

Dr. Le has been great with my son who is getting new contacts and glasses. And all the ladies in the office are very helpful!! I would recommend them to anyone who in need of this service read more

If it were possible to give negative stars that is what I would do. First, Let's discuss my service... My glasses were initially ordered with transition lenses. I first went to pick them up and had to take them off immediately because they got the prescription wrong. After another three weeks of waiting, they received my glasses and the transition lenses were two different colors. When I went to finally pick them up a full 3 months after they were ordered, not so much as an apology!! Then there was the experience with my 9 year old. Her initial visit was with a female doctor that seemed very nice. Her second visit was with Dr. Le. After the exam he gives my wife a doom and gloom Story about how her eyes are going to start tearing if we don't get her this expensive treatment... did I mention my 9 year old daughter is all the while sitting in the exam chair crying her little eyes out! Come on Dr. (if you can call yourself that), we're talking about a scared little girl. Thankfully, after a second opinion, To no surprise Dr. Lee was just trying to pad his bottom line. My daughters eyes were just fine..... DO NOT TRUST HIS PRACTICE!! read more

My Mom went in today for an eye exam. She had an awesome experience. OD was very professional. These guys are Best in town. read more

I have been a patient of EyeC for over 9 years. They have always been friendly and helpful. I've never felt obligated to purchase. I love their large frame selection, so if you are looking for a great set of glasses you should check it out. Dr Le and staff are the best! read more

Been wearing glasses for 12 years and this has been hands down the WORST experience to Date!! Just picked up my glasses hoping third time was gunna be the Charm! After two and a half months But naw! Sub par lenses and prescription is still not right!! couldn't even get a refund!! TOTAL B S. Had to spend more money at Costco for exam and glasses! And in 8 days got a perfect product! Eye c. At best is incompetent and inexperienced! read more

I give these people 0... I made an appointment for my son. They took my insurance and they said he wasn't vomit my up and they would call me back. I never heard back from them. I received a text confirming our appointment. So I took it as they secured the insurance. I get to the place (I live in another city) and they tell me the insurance said he has no benefits! They didn't call me! So unprofessional. Then the front desk bit*h lied to my face and said she left me a message. No sorry I have great serves and a great phone. So she lied... she a liar and so is this office. read more

Came here with the recommendation of my friend. Staff was so friendly and welcoming. Dr Dean is very thorough and answers all your questions and concerns. They also have a referral program, with every person you send for an exam you get 20 bucks towards your next purchase. How does this office stay in business with all these ppl expecting discounts on top of the program!? Comon ppl! Help out the local economy. LOL. Costco is cheap and fast but quality is worth much more that quantity. Ill stick with the better stuff :) Ill definitely be coming back here for my annual exam. read more

Although I'm no longer a patient, I had to finish this review because Dr. Dean Le is very easy going and makes dreadful long errands such as an eye check up bearable and pleasant. I was introduced to this office through my ex and mutual acquaintances who golf with him. It was a far drive but I'm super glad to have come to him for my glasses! The checkup was very thorough and Dr. Dean answered all my questions. Contacting the office for my prescription to be mailed to me or to have them call it into 1800 contacts was very fast and hassle free. The office has in season/style glasses and carries name brands at reasonable prices. Dr. Dean will always see what he can do in terms of extra discounts :) read more

Awesome optometry office! Pros: - Dr. Dean is caring, giving and treats you like you're one of his relatives. While I was there he purchased his entire staff AND customers anything they wanted from Starbucks, pretty cool. - Staff are young but they're all very helpful. - Nice office with good selection. I had some extra money in my HSA and was able to find a nice pair of sunglasses from Dr. Dean's showcase and decided to add a prescription to them, very good. Cons: - I'm from San Jose, so the commute kind of sucks for me. read more

My partner and I have been patients of Dr. Dean for a few years now and we absolutely love his practice! He and his staff are always caring, patient and knowledgeable when it comes to our health and needs. Their selection of frames are top notch and they carry a great variety of high-end designers to choose from. They take the time to answer all your questions and seem to take a genuine interest in their patients satisfaction. Last year we were going on a cruise and Dr. Dean and staff made it a point to have my sunglasses ready just in time for my trip, even on such short notice. Thank you, Dr. Dean! read more

I wish I could give this place negative stars, I was skeptical about going to this office when I was first looking at new offices. I was recommended by a friend and I decided to try them out. I scheduled an appointment with Dr Lee in December of 2021. I had trouble at first as noone would call me back for an appointment. I was seen in December 15th 2021. I met with Dr Lee who seemed very nice and professional at the time. He said my eyesight changed a bit on the right eye so I needed new eyeglasses. I decided to go ahead and get a new pair even though I didn't really need them. I got both eyeglasses and sunglasses as he recommended I wear them during the day to avoid sun damage. I was told it would take about 2 weeks to get them. I waited for them only to find out that Dr Lee keyed in the wrong prescription number into the computer. The lab did not mess up, it was his mistake. At first they told me I had to wait about 2 weeks to get used to them, but after 1 month they realized he had made a mistake. I knew it from the beginning because it was a significant amount of difference. I got a headache right away after wearing them, i almost crashed my car while wearing them. My car has some damage due to this. It is now Feb 25th 2022 and I still don't have either pair of glasses that I ordered. I asked to speak to Dr Lee himself to see what was going on and he refuses to call me back. It's very unprofessional to ignore your patients. I feel like I've been taken advantage of and he is not willing to fix the issue. I was so excited to be seen by him only to feel like I don't matter and disappointed. I paid about $2000 for crappy Customer service and no glasses still as of 3/22/22. I hope this doesn't happen to any one else. I will never go back to this place and will contact The Better Business Bureau about them. read more

Dr. Le and his staff are wonderful. I would recommended his office for an eye exam and glasses. His office has a big assortment of eyeglasses and sunglasses to choose from. I have gone to other places and this office has been the best one. read more

Excellent customer service and handles COVID restrictions very promptly. I was greeted once I entered and was helped as soon as my appointment time arrived. Dr. Le examined me very thoroughly and I had an amazing experience with him. read more

Dr is very friendly and professional. He truly cares about his patients and works extremely hard to ensure that all their needs are met. I was a very difficult contact lense fitting. My eyes just didn't want to work with numerous lenses. Dr went out of his way to order multiple more trial sets. After numerous follow up visits, we finally found solutions. Above and beyond what he needed to do. Im very happy. Friendly staff Clean facility New technology Large selection of eye wear GREAT doctor! read more

Outstanding service from a diligent Dr. Lee and extremely friendly staff. Finally found glasses that is comfortable!! I feel safe in Dr. Lee's care and his staff. Thank you!! read more

Dr.Le is the only eye doctor who ever told me about how severe my vision really was. He prescribed special medical contacts which have improved my eye sight in various ways you can imagine. He took the time to explain in detail my condition and how these special contacts would improve my condition. The staff was so patient with me when they showed me how to put on my contacts. Dr.Le's practice is a welcoming place. Everyone is so friendly and accommodating. Staff even helps you pick out your frames and tells you which ones look great on you. I have only been with him for a year now and it's crazy how my eye vision got better in a year like wow! Overall, my experience with Dr.Le has been phenomenal. read more

I visited EyeC optometry with my 5 year old sister and 3 year old brother and the service was great! EyeC optometry is a very welcoming place. Both the staff and Dr. Le where attentive, professional and polite. I appreciate the fact that they where patient, specially because children can some times be hard to work with. Dr. Le made sure my siblings where comfortable and made sure my mothers questions where answered. The staff at the front helped them pick out glasses and made our stay easy. Awesome experience for them, my mother and I! read more

I have been coming to this optometry for about 3 years and I began with using glasses. They have a large selection of glasses and sunglasses! I was told that my vision would be getting progressively worse every 6 months. When I was told this by Dr. Le he recommend Ortho K. He told me about it once but 2,000 dollars was a lot for me at the time. However a few months later I decided to try it. That was the best decision that I could of made for my eye health. My VISION GOT BETTER AFTER ONE USE. I was shocked and amazed! I truly believe the 2,000 was worth the price because now I don't have to wear my glasses. I can go on hikes and enjoy the scenery without the glare. I have one less thing to worry about having before leaving the house. If you're reading this and are hesitant on getting Ortho K, get them you won't regret it. Also, the staff here is amazing! They are all so nice and keep everything squeaky clean! read more

Amazing doctor answered all my questions and doubts, and great staff very nice and helpful with picking glasses satisfied with everything. Will be bringing my children soon. read more

Much love and respect for the women staff members and appreciation for Dr. Le's zealous personality. But I absolutely agree with all the reviews warning about excessive cost. If you have unlimited money and want cutting-edge technology and a smooth salesman to sell you the latest-greatest that you might not actually want or need, go to Eye C. read more

I did not have a good experience here and I do not recommend this business to anyone. When I scheduled my appointment they did not indicate to me there would be any charges outside of what my insurance would cover for my annual exam. I showed up to the appointment and during the tests they asked me if I wanted to have my eyes dilated or if I wanted to pay extra for a picture. I told them I did not want to pay extra but that I wanted my eyes dilated for the test. They promptly told me they would take the picture at no extra charge. If you were going to take the picture anyway then why did you try to charge me??? During my eye exam I told the Dr. I wanted to have my prescriptions given to me so that I could shop around and I got a visible eye roll and after that the appointment went down hill. After the exam was over I went to check out and they wanted to charge me $195 for a contact consultation! I was never informed about this cost so I asked them if it was standard to charge people for items they were not informed about upon booking the appointment and they told me they would not charge me but that they would not give my prescription for my contacts either. It seems this operation is very unprofessional and I will not be returning. read more

I hate to give bad reviews, but I want to share my experiences here to help others in selecting an optometrist. My first appointment was a couple of months ago. I arrived on time, but was not seen for ONE HOUR. There were so many people there and so many employees; was a bit chaotic. I bought glasses and the prescription was not correct. When I went for a follow up visit, they were 45 minutes late seeing me. The doctor had changed my prescription from my old ones without telling me. I told him I want my original prescription please. There was no charge for the redo, but this meant I had to wait another couple of weeks. When the day came that they said they would be done, I called them to see if they had come in since I had not heard from them. They told me that the lab saw a scratch on one of the lens so they had to REDO them AGAIN! Sigh...this would take another week. I told the girl on the phone that I really hope they come before I leave on vacation. She reassured me they would. The day before my vacation came and I called them since I had not heard from them. They said, yes my glasses were in. I asked if I could send my husband to pick them up for me and they said yes. When he arrived they told him I needed to bring the frames in so they could change the lens. He called me. I said THEY have the frames, I left them there with them in the beginning. He said they could not find them! I was panicking because I had paid $300 for them and I didn't have them and they said they could not find them. Finally after a few more minutes, the found them. Whew. Also, the place was not clean. I will not be back. Sorry for this bad review. read more

I have always had good experiences when coming to this eye doctors office. The staff is welcoming and courteous. Wait is not long at all. Dr. Le explains everything well and makes sure everything is clear before you leave the office. When picking out new eyeglasses staff is helpful and does not rush you, even suggests what looks good with your face shape and you call try on multiple glasses until you find the right ones. I would defiantly recommend this office if you're looking for a new eye doctor or just interested in switching! read more

Eye Exam appointment with Dr. Le was very thorough with state of the art 3-D camera capture. it was quite an impressive piece of equipment. . I really like the advanced technologies and the diagnosis specifically for my KERATOCONUS. The way Dr. Le explained about my Keratoconus conditions is so far the best way that no doctor has ever done that for me. His enthusiam has almost made me tear. I can tell Dr. Le is very passionate about it. It's hard to find someone like Dr. Le. Thanks for an awesome experience. I will strongly recommend my families and coworkers in Gilroy to come to see Dr. Le. read more

My first time here, all I can say is I had a great experience. They were all really friendly and helpful. I will continue with this Optometry. Thank you for all your help, you guys are wonderful! read more

Great and prompt service with very reasonable price. I was able to make an appointment with the doctor the very next day. They have a large selection of eyewear with good price as well. Highly recommend! read more

I have been going to eyeC optometry for years. The team is great, especially Morgan. She helped my son and myself find the perfect glasses. She took her time with us and was very knowledgeable. The Dr. Was also very thorough. Thank you team for always being wonderful. read more

The optometrist Dr. Andrew Lu, located at Gilroy Costco, was very rude when asked for some samples of the disposable contact lenses. He wasn't happy that we asked for different sets to try out (weekly and daily). He just lost a customer and we will not go back again. The girl at the register desk was not friendly either. Overall, a very unpleasant experience. They are also not in VSP network. Go somewhere else. read more

This will be my 1st appointment for myself an my kids an I've gotta say the lady I spoke with was very helpful and friendly an got our appointment for next week. I've heard the eye doctors here are wonderful, we have gone to another eye doctor an I've been happy with them till a few months ago. Feel when I took my 7 yr old for an eye exam about a yr ago he wasn't kid friendly an felt he check up wasn't as well as it should have been. So I'm hoping we have bettr service here @ eyecC optometry which I believe we will I've heard nothing but good about them. Monday after my daughter's appointment I will come back an leave another review of what I thought an how her appointment went. :) read more

My husband was the one who had the appointment here, and he was talking amazing about the place, we only had issues with the delivery of our order but it wasn't their fault, it was the laboratory's. read more