Prices are lower than many other vets, but they never have enough staff. I ordered something…read morethrough their pharmacy and they decided to upgrade my purchase and charge me the more expensive version of my RX. Thought that was illegal.

Wouldn't trust anyone else with my pets. Happy 10th birthday to my English Bulldog! Francesca,…read moreSheena, and Kristen were great!

Highly recommend this as your vet office. Everyone here is kind and cares about you and your animal.read more

I was able to get a fast appointment. The provider spent a lot of time with me answering multiple…read morequestions. I was a new kitten owner of a feral kitten and had many concerns. She was kind and patient. We ended up needing to rehome our kitten and were able to get the records very quickly. They were supportive all along the way.

Don't go here if you love your cats. They certainly don't. Very sad to see the decline here since…read moreDr Longo left. Do everything you can to avoid Dr Stern, if she's still there.

We have been taking our cat to this vet for nearly five years now. I love that they have separate…read moreentrances and waiting areas for dogs and cats. The staff members are all very pleasant and caring. Our annual checkup appointment this morning went quickly and smoothly.

I was able to get the assistance and information I needed. I spoke with an associate, Mr. Antoine…read moreB., who helped me tremendously. Mr. Antoine provided me with the form I needed to make the request. He advised me on the steps I needed to take. He also ensured I received the email with the necessary forms and waited for me to confirm. He then confirmed my request and asked if he could assist further. This is the type of professionalism that your company needs. You have top-notch healthcare providers and top-notch administrative professionals in-house. Mr. Antoine's professionalism is the gold standard of Bloom Health Centers. His excellent customer service was a silver lining after the HORRIBLE experience with the INADEQUATE overseas call center Eliminate the call center and rely on your in-house employees.

They Absolutely did a great care job for me and my family. This was a difficult time for me and it…read morewas great that they came to my home to send my little mugsie over the rainbow bridge

This is my 3rd vet and at no point have I felt like this is just a money grab of a business. I…read moretried two other practices in Bowie. For the first practice, after my first dog died, they reopened my account to get another $30 right after I just paid them over $5k for a failed surgical procedure. They made me stand at the front counter crying while telling me they forgot that charge. At the second practice sent me on a wild goose chase after they couldn't figure out why my puppy was limping. This was after I paid that group over $700 for them not to know what was wrong but they "thought" he might need surgery. He never needed surgery. I'm so glad I found this practice. Dr. Hamilton is a great vet. Could not be happier with the service that both my dogs receive when we have to go for appointment. The entire staff is super friendly, knowledgeable and caring. Like others have said, from Tanji at the front desk to all of the vet techs, I truly appreciate the team.

From the front desk to the Doc.. I couldn't be happier with the quality expert care received…read more Specifically for his ears which I took my dog in to be reposted. Thank you Doctor Karen!

It's been about a month since our experience with Anne Arundel Veterinary Emergency Hospital, and…read moreI've been wanting to share this. Our anxious 9-year-old dog, Bubba, had been sick for about a day and a half--vomiting, not eating, and not drinking water. At one point, he seemed to be improving, but around 5 a.m. on Easter morning, he was panting and pacing. We knew we had to take him to the ER. We were especially anxious because of our past traumatic vet visits, but we called ahead and were told they were still working through overnight patients and to bring him in so they could monitor him. Despite how weak he was--we had been carrying him up and down three flights of stairs--he insisted on walking into the ER himself. They took him to triage right away, and after a few hours (less than we expected), we were brought back to a room. Dr. Fleury came in, asked thoughtful questions, and recommended additional testing. We shared our past experiences and anxiety, and she was incredibly empathetic and reassuring. She made it clear that she wanted this experience to be different from the negative ones we had before--and she truly followed through on that. She suggested we go home while tests were being run. A couple of hours later, she called with an update: while most results looked normal, they found fluid in his abdomen and a mass near his trachea. She explained that an ultrasound could provide more clarity, but it wouldn't be available until the next day. We could either bring him home or admit him overnight. Although we had never left him before, we chose to admit him so he could be monitored and asked if we could see him again first. She immediately said yes. When we returned, the hospital was much busier, but we were brought fairly quickly to a quiet, private room that seemed away from the noise of other dogs. Dr. Fleury reviewed the X-rays with us, and it was clear things were serious. When she brought Bubba in, we could see he had declined--his belly was distended, his eyes were glazed, and he seemed uncomfortable and restless. Dr. Fleury stayed with us, explaining that even after consulting with colleagues, they couldn't determine the exact cause without more testing. She also understood our concern about leaving him overnight, especially if his condition worsened. We were both overwhelmed, and she handled the situation with incredible compassion. After spending time with Bubba, we came to the heartbreaking realization that he was suffering, and the dog we knew wasn't really there anymore. It was the hardest decision we've ever had to make, but we knew it was time. We spoke with Dr. Fleury again and asked her to be honest about his chances. She explained that while more testing was possible, there were no guarantees, and he could continue to decline. Through tears, we told her we didn't want him to suffer any longer. She gently agreed it was likely the best decision and supported us fully. From there, everything was handled with such care. The staff gave us time, space, blankets, and quiet guidance through the process. When the time came, Dr. Fleury and a vet tech sat with us on the floor. My wife held Bubba, and we were both there with him in his final moments. It was peaceful, and we were able to say goodbye with dignity and love. Afterward, we were given as much time as we needed and were able to leave quietly through a side door. Later, we received a handwritten condolence card from Dr. Fleury, which meant so much to us. Losing Bubba was devastating, but the compassion, patience, and humanity shown by Dr. Fleury and the entire team made an unbearable experience feel as gentle as it possibly could have been. She set out to ensure this would not be another traumatic vet experience for us--and despite the heartbreaking outcome, she did exactly that. Our experience was nothing short of exceptional. We are deeply grateful we ended up here. While we hope we don't need emergency care again anytime soon, we know exactly where we would go and who we would trust.

It was 8:40p when Tina took our call and triaged us with one of their doctors immediately. We only…read morehad to wait a few moments when she came back to advise we should seek medical attention for our 8mo old miniature dachshund for ingesting a cob of corn. She did tell us it was a busy night (when we got there--it was overwhelming to see the various cases they were dealing with), and said even if we don't decide to wait at their facility we should take her to be seen. We decided to visit this emergency clinic anyway, and I'm very glad they handled her with so much caution and care. The vet assistant who triaged us came back multiple times with updates after our puppy was taken back (~1hr) and thanked us for our patience. It's important to note that while we were waiting with (and for) our puppy, multiple dogs came in on stretchers. Dr. McCullen was incredibly thorough and reassuring, while also being practical and rational.. we appreciated the extra step in providing an estimate for our services to that point. Albeit our case was not as severe or life-threatening as the others we saw, we still feel like we made the right decision coming in that night and I'm thankful our puppy was in the care of the right members of staff. I know they did their best with what they were dealt with and I'm very appreciative for their kindness and compassion. Our puppy is doing just great now.

Do not recommend this place for adoption. Found a cat they called to set up a appointment to meet…read morethe cat perfect ever which way, but since my cat was an indoor cat, he did not go to the doctors every year. I was denied adoption so I went to a breeder and they wonder why they're overloaded and the staff is not very friendly.

Staff professional and really cared about placing the rescues with the correct individuals. I have…read moredonated much to the AACSPCA and will continue my support for this amazing organization. Please do not confuse the AACSPCA with the national SPCA. TWO DIFFERENT organizations!

Had a very poor experience with the oncology department. The dr didn't read the medical records…read moreprior to the visit, had extremely poor bedside manner, was not compassionate or empathetic and did a poor job of explaining treatment options. She just spouted out tons of technical medical jargon like a robot while looking at the ceiling. She made a difficult situation 10x worse. On the positive side we found a great oncologist at a different practice for my sweet dog and he's currently being treated in an office that shows care and compassion for its clients (both canine and human). Oh, and the wonderful vet we are currently going to is 25% less expensive than this practice. Do yourself a favor and find a different vet oncologist.

Hello, this review is long overdue so please forgive how long it's taken me to get around to…read morewriting it. My cat, Alice is 10 years old. Dr. Roa and Dr. Peterson saved Alice's life. We found out on Chistmas eve that he was cancer free after undergoing aggressive surgery to remove the mass from his tail - Dr. Peterson cried on the phone delivering the news. I will honestly never forget that phone call for all the years I spend here on earth. When I hung that phone up I just about choked on my tears. Dr. Roa was the life-saving surgeon who made it all possible alongside Alice's oncologist, Dr. Peterson. Our story goes like this: Alice developed a small mass on his tail about one year from the time we decided we needed to face what it may be instead of ignoring it any longer than we had. Alice had the mass confirmed by Eastern Animal Hospital as a likely vaccine site tumor. The diagnostic process from the beginning at our vet (Eastern Animal Hospital) to AVIM including the cost of the surgery was around 5,000$. AVIM's diagnostic testing and surgery with consultations specifically totaled 3,709$. We are always teetering on the federal poverty line so this was alarming at first (though completely reasonable,) - we were willing to do whatever it took to get the money. They understood our financial situation and did not judge us at all. They recommended we crowd fundraised through Gofundme and apply for Care Credit for the cost of the treatment plan and thankfully we did. We were able to reach our goal and proceed. Dr. Roa operated within a month of our consultation and obtained clean margins, something we hoped for every moment since discovering the worst news we had ever received. The fact that this human being was able to cut the cancer from our child is just something I'll never be able to express enough gratitude for in words. They were there for our family in a way no one else could be at just the right time. AVIM's staff also deserves recognition for their post-surgical care and follow up. The amount of times we called to inquire about Alice's pain levels, pain medications, how to comfortably evacuate liquids from his drain, how to use a cone to prevent fussing, how to change his dressings, just about every little thing I could possibly have anxiety about - they were there to help with no hesitation or burdensome vibes in any capacity. The amount of fear and stress I had helping my small boy through the healing process (around two weeks in a large crate to prevent excessive movement) was immediately quelled by their presence being on the other end of the phone 24 hours a day. Especially during the small period of time he had to hang out following the surgery in their care while we wondered how he was doing. Their updates meant the literal world to us after having spent two entire months crying every single day. I am struggling to finish this review because I want to relay just how much these people mean to me. I am never going to feel like I can repay them for what they did for my son. He is a kitty again enjoying his mornings on the back porch, rolling in the backyard on his harness, stealing tofu from our dinner plates, scratching the furniture, eating his cat food and occasionally puking on the counter, playing with his pitbull brother, carrying cat wands around, and most of all - snuggling beside us every night and during the era of Covid 19 - all our late mornings. What AVIM gave us is beyond what I can provide in this comment box - I just want them to know that they changed our lives in the most profound way a human can for another. I will always credit them for that pleasure.

I started using BetterVet Baltimore two months ago. I am disabled, and I felt bad because I cannot…read moredrive, so every time my dog needs to go to the vet for some thing, my husband hast to take off from work so he can take her. I found this to be a much better option! My dog feels much more comfortable because she is at home, and Dr. Anna, Kate and her vet tech, Javier, are both amazing. As I mentioned, I am disabled. I am visually impaired, so Dr. Anna, Kate and her vet tech took extra time to explain what they were doing in case I wasn't able to tell. They took extra time to tell me all of my different options to help my dog, who suffers from chronic allergies, and itches all the time. The cost of a checkup and the medication's are comparable to those of my local vet. The only additional charge is the travel fee. However, for me, it is definitely worth it because of the convenience. However, they also offer a program you can sign up for that helps to cover this cost. Dr. Anna Kate was kind enough to tell me a little about it during their visit today and I plan on looking into it. Dr. Anna, Kate, and Javier are both incredibly kind and compassionate and very professional. They answered all of my questions, and never once made me feel like they were rushing. They took their time with my dog, and we're very loving with her. I highly recommend this mobile vet service. You will not find two more compassionate and amazing people than Dr. Anna Kate and Javier! (I tried to take a selfie with them, but did not realize my phone was on portrait mode. So they appear kind of blurry. Blind girl problems!)

Vets are friendly and it's very convenient. We have 3 dogs so getting them to a vet appointment is…read moredifficult.

We took our sweet boy Duke for an emergency follow-up after visiting a different vet earlier in the…read moreweek. The staff at Dogs and Cats Emergency & Specialty were amazing from the moment we walked in. They were extremely thorough while showing such care and concern for Duke. They explained what was happening, were transparent about the cost, and gave an honest assessment of the prognosis for our baby. Dr. S explained our options and gave us time to process everything. She answered all our questions and reassured us that there was no right or wrong way to go. Ultimately, we made the heartbreaking decision to let Duke go and she supported it, agreeing it was the kindest choice given his age, prognosis, and his current state. When I asked her what she would do for her own fur baby given the circumstances, Dr. S was transparent and told us she would do the same. That gave us a small bit of comfort that we weren't rushing into it prematurely. Dr. S gave us referrals to a few vets who could come to our home to help us with Duke's final care. We chose Lap of Love Veterinary Hospice, who were equally wonderful during such a horrible time. We appreciate all of the staff at Dogs and Cats Emergency & Specialty, from the folks at the front desk to the nurses and doctors. There were small things that I appreciated... when they brought our baby to us, they put down a plush blanket so he could be comfortable and not laying directly on the floor. Also, right before we left, one of the nurses even came in to say goodbye to Duke and tell him he was a sweet boy. She loved on him and that small gesture will always stick with me. I thank everyone for showing such love and support during one of the most difficult times in my family's life. I would absolutely recommend Dogs and Cats Emergency & Specialty to anyone needing care for their fur baby.

Do not recommend! I took my newly adopted dog there one evening for coughing, respiratory distress…read moreand overall sickly. I waited almost 2 hours in the car while I watched them take other dogs they said needed immediate attention. Meanwhile, my dog looks like he's dying and even after I addressed this with them they still would not see him so they suggested I go to another emergency vet at 12 in the morning at this point, which I did. I will never go back to this clinic.