Gume Ortega Trato…read moreamable y buena disposicion para encontrar las mejores opciones para su viaje tanto economicas como de divesrion. La recomendamos ampliamente para su proxima vacation o viaje.

Over the years, I have used several travel agencies. All of my experiences have been good…read more Fernanda at the McAllen office of Kevin's travel agency is in a class all by herself in terms of magnificent customer service. This review necessarily will be a little long, but I want whoever reads this to know just how committed Fernanda is to her clients. We first met in early January when I wanted to begin traveling through South America. Medellin, Colombia was to be my 1st stop. I met with Fernanda on a Friday and we began to work out details. I was to return early Saturday afternoon to finalize them. Unfortunately, I was delayed and did not get there until shortly after office hours and Fernanda had left for the day. I messaged her, and she said she would return to the office, which she did. Because I was not sure how long I would be staying in Colombia, I purchased a one-way ticket. When I got to Mexico City, I was informed by an airline agent I would have to have a ticket out of Colombia or Colombian authorities would not allow me to enter the country. I had about 1.5 hours before my scheduled flight to Colombia. I called Fernanda, and within about 40 minutes, she had booked and paid for a flight from Bogota to Quito, Ecuador for a month after I arrived in Colombia. I felt reasonably sure I would need to change the Quito flight at some time because i did not know how long I would want to stay in Colombia. When I was ready to fly from Medellin to Bogota, I messaged Fernanda, who made flight reservations for me. She is very careful to send tentative itineraries for clients to approve. I looked at the itinerary she sent, and it seemed fine. However, it wasn't. We BOTH missed the fact the wrong flight had been booked. It was as much my error as hers. I discovered this about 9:00pm before my flight the next morning. I immediately sent a message to her. Even though it was well after office hours, she promptly responded. Within about an hour, everything was corrected and she had me on the correct flight to Bogota. The entire South American trip is very open-ended. After 3 weeks in Colombia, I was ready to travel to Ecuador. I contacted Fernanda, and she found a suitable flight for me from Bogota to Ecuador and also booked a flight to my next stop for my South American travels. As I hope this review conveys clearly, Fernanda is extremely willing to go above and beyond in helping her clients have a great travel experience. To say I recommend her strongly, exceedingly strongly is an understatement. She is friendly, efficient, and extremely willing to help. Book your travels with her and you will be in good hands.