Went to this urgent care for the first time on Aug 17 2014. My husband had Been coughing and had…read moresinus pressure. He was seen quick and the care was great. Everybody there was friendly. The P.A. John View was great.. Would recommend this urgent to everybody.

I really appreciate Audrey fawcett the PA. She is very competent, knowledgeable, and compassionate…read more The lab technicians are great too!

This place is the bottom of the barrel when it comes to health care urgent care. I made an…read moreappointment online for 5:30. I show up at 5:20 and a walk in with no appointment arrives at same time. The receptionist is talking on and on with the phone and ignoring us from approaching her. She gets off the phone and puts the walk in on the schedule and then sees me. The receptionist tells me I need to pay $150 copay before I can be seen. She doesn't give me an option for a receipt of my payment so I got no receipt to prove I paid. I wait and wait and they see the walk In before me. It's now past 6 and I'm given no update as to what's the delay nor given an estimated wait time. I approach her and ask what's going on & why was the walk in seen before me. She says he had made an appointment and insists I'll be seen soon. I ask her for what time he was scheduled and she says she can't pull up that information. I finally get seen and the assistant takes my vitals and I tell her I'd like to be tested for strep and COVID because my voice and throat are very sore. The assistant says ok we can test you. She pulls a sample for strep and COVID. I'm seen by a nurse practitioner, not a doctor, whom spends 1 minute with me. She barely looks at my throat and doesn't issue one comment about it. She asks if I want to get tested for COVID. I said yes and they already pulled the sample. She says I can't run the sample until the assistant comes back to swipe her badge. She told me to take OTC antihistamine & offers no pain or antibiotics. Three weeks later, I get the EOB from my insurance. It says the claim has been processed and patient responsibly is $0. I call their billing department and ask why I was misquoted and charged $150. She doesn't give a valid answer. I ask for my $150. She says no. I tell her the claim is processed and it shows I had no patient responsibility and I can send it to you for proof. She tells me that's not necessary and won't do any good. She keeps insisting the claim is pending and won't issue the refund. I ask for a time frame for when it will be completed. She says idk and gives no time table. Such scammers! Buyer beware!

Doctor was funny, girlfriend got her OC spray taken which sucked but understandable because someone…read moregot shot here last week

Likely the only reason you find yourself here is because you're injured or very ill. So, you should…read morebe treated well when you're at your worst, that's precisely how it works at this Aurora Center! Even though they only had one doctor available during my visit, the staff was warm and friendly. They were able to give me an accurate wait time and their check in process texts you when your appointment is getting close in case you want to wait nearby. Street parking along the Center is free for up to 2 hours, which is convenient. They also had water and coffee available in their waiting area. The exam room was clean and it looked like they had 3 rooms available for patients. The nurse was compassionate with her care and thorough. The Doctor was kind and offered to shake my hand even though I was not feeling well. She was thorough as well, was able to determine what I was sick with and prescribe me with the appropriate medicine. It's only been a few days since my visit, but I am already feeling much better. I'm glad I chose to visit this clinic.

The nurse came in with slippers and an attitude so my bf didn't even feel comfortable talking to…read moreher too much. The physician was great. It was weird going from slippers and attitude to professionalism and caring She was great and helped us out without making us feel unwelcome

Even though the website said no appointments for several hours. Walked in and was seen within 20…read moreminutes. That was pretty excellent. Great check in, nursing triage, and Dr. assessment/testing within 30 minutes.

The Urgent Care at Aurora Health Center is fantastic. My blood pressure was spiking on a Sunday…read morenight, and I felt terrible. The Urgent Care on Edgerton was open until 8:00 PM, and we rushed over. The facility was clean and professional. My wait was negligible. A nurse took my vitals and politely asked me to wait for a physician. Dr. Chaudhry spoke to me with understanding and expertise. His bed side manner was reassuring. The EKG was normal and multiple blood pressure readings were taken. Fortunately, my Systolic pressure dropped from 190/101 to 160/82. Dr. Chaudhry continued to monitor my progress and finally sent me home. I felt 100% better. This is the only Urgent Care to use if you live south of Shorewood.

The staff working here seems okay, though I don't like how they assume an informal first name…read morerelationship. Please, let this old man have a modicum of dignity, even if, or especially if, I'm coming in here for something uncomfortable. The biggest problem is Aurora's pecuniary greed. You'll be treated fine if you've got the right insurance, but they want to make very sure you do have insurance. Then after your visit, If your insurance doesn't cough up their share with adequate alacrity, or if you wait a couple of weeks to pay your share, you'll be sold to a collection agency faster than falcon diving on prey.

Very fast and efficient from check in to nurse triage to doctor examination. Nice and friendly from…read morefront desk to clinical people. The doctor was completely thorough and very friendly from the moment he came in. I can't remember having such a great experience at an urgent care or hospital quite like this. Brand new facility which was nice. Hopefully this is the norm for this Aurora urgent care. Absolutely I would be coming to this location again.

Not sure what the others are talking about. The providers are amazing , wait times have really…read moreimproved. I highly recommend this urgent care to friends/family. Brent the PA is amazing.

2hr have laps and still haven't gotten my son looked at . soo slow over half hr and still waiting…read moreto get x rays done .

The pharmacist, Sing, is outstanding. She genuinely cares about the people who use this pharmacy…read more One of the nicest people I've run across. In addition, all of the other staff are very friendly and helpful. It's so nice to visit a place like this, because it makes me feel like I matter.

This office padded my appointment with services and tests even though I explicitly requested an…read moreappointment for an annual physical based on what my insurance would cover. They refused accountability for the overcharges, citing multiple reasons for them. Dr. Beaumont split the appointment to add more cost. Believe it or not, doctors in med school are being taught how to do this. A simple annual physical, fully covered by my insurance has now turned into a protracted, year long con game. I wasn't sick until I came here. Now they've sent me to collections. A patient with perfect credit. Filed a complaint with the Department of Safety and Professional Services.

The nurses are incompetent, lazy, rude, inconsiderate, and flat out lie…read more Samantha and Racquel (nurses) told me they never received documents (which the doctor found) and I wasn't able to speak to the doctor. I wasn't allowed to have him return my call for help/assistance. If I wanted to talk to him, I would have to schedule an appointment and come in. Left messages for the location director to return my call regarding this but don't get a call back from her either. Would not recommend Prohealth Care in Big Bend, WI.

Ain't shit urgent lol don't waste your time, came in for a urine test and it's taking them more…read morethan an hour to see me, the list in the screen displays I'm not even top 8 to be seen and there's so few people in here. The front desk lady is loud asf and announced everything she says and it takes away privacy for me. And she claimed she couldn't hear me talking to her even though the room was dead silent. 0/10 don't drive out your way to come here I live a few mins away and that's the only reason I bother.