I have never been more disappointed in a company than I have been with Expert Total Electronics. This company specializes in selling and installing DirecTV and TAN TV (Korean language broadcasts), along with karaoke machines and lifestyle devices (e.g. bidets, air cleaners, etc) made by Coway. We started business with this company in July of 2008 and have had little success in getting all the services we paid for. When we initially contacted the owner of this company, we asked to get the TAN TV service, including English language television, installed in our home. This was supposed to be done on up to four TV sets in the house. It has been like pulling teeth to even get two TV sets set up! In fact, after he initially set up one TV, it took him weeks before he came back to set up the second one. When one of the devices started to malfunction, It took him six months to come back and fix it. Now, it's been almost a year and we still only have two sets set up. Since we paid for all the services up front, he has been enjoying the benefits of getting paid while we haven't gotten all the services we agreed to in our initial agreement. He's also been claiming that he can't figure out how to install the dish on our roof to ensure that we get good ol' American TV in our home. He's crawled all around looking at wiring and couldn't seem to find what he's looking for, so he said he may not be able to get us American TV after all. Then where's our refund? The biggest problem is that the owner does not answer his phone. Despite trying his office phone and cell phone repeatedly, we got the message that his "mailbox is full." Perhaps those messages are from other disgruntled customers...?! He would agree to come to the house to finish the job, then suddenly disappear for weeks. Later, he would tell us that he was sick for several weeks. Now, I have no problem with him being sick, but a phone call explaining he wouldn't show up would have sufficed. Or the time he came to finish up some work and said he had to step out real quick a couple of hours later, never to return again. Thankfully, they have been able to finish the other jobs we paid them to do -- such as installing a Coway device in the home and setting up a sound system. However, even the sound system had its own set of problems. Instead of using the speaker-ready setup in our home, the owner drilled his own holes and put the speakers in beside the place designated for them to go. He also made a mess while installing all the equipment in the house and left the wires tangled up. I'm not sure which wire goes to what device now and have been trying to organize them with much difficulty. He said he would "clean up" before he went, but since he left so abruptly and never returned, the job never got done. I'm hoping that before July of 2009, I can get him to come and finish all the work promised to us a year ago. But if I were you? I wouldn't utilize Expert Total Electronics for any of my electronic / TV installation needs. It just creates huge headaches and leads you to spend money on services that never actually get delivered. read more