I really do not rate this hair salon at all, its nice enough inside and everything and the majority…read moreof the staff are very professionaly and are good stylists but i think the salon has quite a bed atmosphere. I just do not feel they go that extra mile for thier customers, i do not come out feeling pampered as i do with the salon i now go to. i had used scalliwags for years when i was younger as they did have a good reputation etc, but i feel over the last few years they are becomming one of those salons that you consider to be rather old fashioned. I think if they gave a bit more, in customer care, even promoting thier buisness in the community more as do the other salons, then they may get more of thier old clientelle come back.

I don't usually leave negative reviews but I don't want the same to happen to somebody else that…read morehappened to me. I want to preface this by saying that Klickers is highly rated and i'd been going for many years. I hadn't been in some years as I decided to grow my hair out & take a break from having it dyed which took a long time but when I decided to start going back to a hair salon I knew I wanted to go to klickers & I always raved about it to my friends. None of the hair stylists I used to have were there any longer, but that didn't bother me as it's such a lovely salon. I arrived for a consultation and the receptionist was lovely. I didn't find the stylist as warm as all of the previous ones I'd seen and the consultation was a little different, but she was confident and I knew she must be skilled to work there as they've always been fantastic and highly trained. I want to say here that she cut some of my hair off without letting me know she was going to take a sample. I understand they need a sample, but previously i'd always been asked/told before they cut my hair off so I was a little stunned. Maybe all stylists are different but this was new to me and i'd have appreciated the heads up she was about to. Then after the consultation I asked the receptionist if I needed to pay a deposit. She said no. She was then contradicted by the stylist which made me feel a little uncomfortable and told me I needed to pay £50. Then the card machine wasn't working so they asked me to go to the cash point and draw the cash out. (To be fair, it's very close by). So I did, and I fully understood that they require a deposit as I hadn't been in years and therefore I guess I was classed as 'new'. It was just a little awkward as I'd just been told they don't need one. I had to cancel but I made sure there was plenty of time. As usual the receptionist was really accommodating and rescheduled me. Unfortunately the week of my rescheduled appointment I had a string of family emergencies so I had to cancel a 2nd time and reschedule. A sibling of mine found out they had a brain tumour, then one of my parents had to go to hospital in an ambulance as there were issues with their chemo treatment. And the evening of the same day that happened my stepfather was rushed to hospital in an ambulance at 11.30pm. I was in a & e with him until at least 5am and because i'm a considerate person, I set an alarm to remind me to let the salon know (I'm glad I didn't forget, but their helpful reminder text earlier in the week meant it was still in my mind). So I rang with 24 hours notice (as their text states is the required notice) and I made sure to ring before the 24 hours, and before the time of the appointment the following day, and the receptionist was really lovely and rescheduled me. Not longer after I received a call back from the stylist personally letting me know i'd lose my deposit. Even though I rescheduled in the time they ask. I was too tired and emotionally drained to dispute it but was a little surprised as i'd just spoken to the receptionist and been rescheduled & I was sure to let them have the 24 hours notice. She continued to say how she'd lose money and need to make it up. I completely understand it was a big slot to fill. Hence why I made certain I gave them the 24 hours notice they state they need. I think that was considerate of me considering the week and night/morning i'd had. I felt this was a little unprofessional of the stylist and just gave me a bad vibe. I have a huge conscience so of course I felt bad when she continued to talk about how my cancelation was an inconvenience, but then although I get that they're running a business and my personal circumstances would possibly result in them not filling the Saturday slot, I felt it was unfair as I gave 24 hours notice. If they'd asked for 48 hours notice i'd not have been so taken aback. So because I didn't want the stylist to lose out and of course I didn't want to lose out on £50 I said 'ok, can you reschedule me back and i'll try to make it.' I feel they should clearly let people know 24 hrs notice is not enough and that you will lose a large deposit. Right now the money isn't important to me, and yes I sympathise that the stylist only had 24 hours to fill the slot, but I didn't understand why i'd lose my deposit when I wasn't a 'no show' or somebody who cancelled in less than the required time. It's a shame as this was a salon I loved & recommended for years, but although the receptionist said she could re book me after my circumstances were explained via my friend (I was too upset to call again) I won't be going back as I definitely will feel very uncomfortable. They're fantastic at doing your hair from all my years of experience going, they're highly trained stylists but be cautious as now staff contradict each other and it can become a little awkward. The salon has been updated and I was looking forward to going back but now wish I'd tried somewhere new.

I have been going to Klickers for the past 15 years. They are friendly, professional and I always…read moreleave feeling relaxed and delighted with my new hair do! There new relaxation room is a real treat.

Small, very friendly salon. All of the staff are polite and attentive. Took great care to listen to…read morewhat I wanted as well which I have found other salons do not do! Spent all the time needed and lots of care to ensure I left feeling very well cared for with a lovely new hairdo. Cannot recommend highly enough! (in fact I am going back again tomorrow for an 8 week touch up!)

I have not used the hairdressers, although I did take my mum there a few years ago when she was…read morestaying with me and it was ok, but I have been going to Lorraine for manicure and pedicure for almost a year now! The rates are very reasonable, she spends a good 2 hours doing these two treatments, and I come away feeling like I have had a real treat! Well worth the money and I would recommend a visit!

Hi - Just like to tell you about my fantastic new cut and colour - which Denise at Salon One did…read morefor me. I have had loads of compliments about my blond highlights - and I just love all the different tones Denise has used. I'm a brunette by birth - and this is the first time that the blonde looks natural!! The Salon is gorgeous - very modern - and very, very friendly. I used to live in London and paid quite a lot on my hair - this is 100 times better and much better value! Janet

Chicos hair design is definatly not the best hair salon in rugby, although i know they have thier…read moreregulars mainly due to the stylist coming from bigger salons in the area, and already had a good client list. Its very small in side and is not in the nicest bit of town to be honest, as is next to a horrible nightclub and an irish club, and basically is just a side street. I have visited there a couple of times, when i could not get into my regualr salon, and had my hair done, i used thier stylist Paula and she was great, she did a good job and was very friendly. The salon is clean, although the decor especially outside could do with a bit of sprucing up.

I have been using Chicos ever since it first opened as I moved with Paula when she left her…read moreprevious employer to set up her own business. In my opinion, getting a good haircut is priority and both Paula and David at Chicos have never let me down plus all the staff are very friendly; I'm always offered a cuppa and plenty of chat, which to me is far more important than having clinical white and stainless steel decor in a salon with a regular turn over of staff. Prices although competitive aren't silly and I would recommend giving Chicos a try if you're new to Rugby or looking to change your hair salon.

very friendly hairdressers that actually listen to what style you would like with expert advice on…read moreall types of cuts and colours. prices are excellent and all my family now go there. would highly recommend anyone to try hair by claire