I love escape rooms, but these exit rooms are a bit overpriced for what they are. The answers to each puzzle is usually a digit code you enter into a keypad. I prefer more creative locked rooms with physical puzzles. read more

We had a great time doing one escape room here. There was a group of five of us and there was something for all of us to solve. I liked how the puzzles we're not all just lockboxes and there was a good variety of different types of puzzles. The staff here was very friendly and accommodating. The room was nicely decorated and nicely organized. I recommend booking in advance and if it's a smaller group asking him if they can reserve the whole room for you. Next time I'm in Kelona I would like to do there other rooms read more

Not enough staff on site. They couldn't keep up with hints and they set up our room incorrectly from the start so it was unsolvable. We had to wait for 45 minutes to speak to a manger who wasn't even there. Overall bad experience which is a shame because we've had a good time at many other exit locations. Update: We did finally get in contact with someone and get our money refunded. read more

I am completely disappointed in your customer service and lack of honesty. I received an email stating on Mother's Day Mother's were free. From this email I followed the link provided to book a time. This took me to your website for Kelowna. NO WHERE on your website does it say that Kelowna was not participating in this special. This is very misleading. I then emailed following up to include a student under 10 yrs old in our party. At this time I received an email back from stating that Mothers were not free and that 10%off would instead be given. At no point did mention the student discount would not apply. I kept the booking even though it would cost twice as much as we planned. Your website states no student discounts on public holidays. Mother's Day is NOT a public holiday. I even googled Public Holidays to see if there could be a confusion with Public Holidays vs Statutory Holidays and there is no difference. There is a clear list of stat holidays observed in BC and Mother's Day is not one of them. Again, your website is inaccurate and misleading, in my opinion purposely. When I asked to speak with a Supervisor I was put on hold. Then came on to let me know no discounts would be given other than 10%. She confirmed she was not a Supervisor. She also said that she had spoken with the Owner to confirm this and that they had "just left". I have also been told that there is no way to contact a Manager or Owner directly. And that these locations are privately owned and they do not have to offer the advertised special. Why, may I ask, are you then asking for emails to send specials out to previous guests? One mistake or misunderstanding I can deal with but your website and business is purposely advertising falsely and this is unacceptable. I would like to hear how you will attempt to rectify the situation that occurred today (we now have no Mother's Day plans) and how you will ensure that others in the future do not experience the same problems I have. read more

Was here once a year or two ago. The spec ops room wasn't set up properly so we lost a "hint" and a great amount of time for something that wasn't our problem (a laminated sheet was behind a cabinet instead of up on a hook in plain sight) and we did not get any compensation for that. And the staff didn't seem too excited to work there. read more

Had a great time. Managed to solve the first puzzle (we had purchased an extra hint or we wouldn't have made it). We will definitely be back to try another room. read more

Super fun place with lots of rooms and puzzles ! Friendly staff and awesome themed rooms. The price could be better for the amount of time you get but I understand they have to make a living read more

Save your money! Don't go here. We've done an exit room in Calgary which was a blast. They gave us hints as we requested them and they showed us what we missed at the end. The staff here were rude and didn't tell us about hints. I had to ask. They fly through the instructions and won't tell you what you missed at the end. This is clearly a money grab. They want you to fail in the hopes that you come back and spend more cash. They also insisted that you put your phones and valuables in a locked cabinet which they keep the key for. Not cool. They only give you 2 lights for a group of four which really hurts your ability to succeed. Not a fun experience at all. read more

We arrived at 1:52 for our 2 pm reservation. Paul, the host, walked up to the front desk and his first words were about how we are late, and we can't do anything (rules, payment, etc.) until we are all there. I explained everyone else was getting out of the car, and I told him that we are from out of town and with the snow...I apologized that we were running late. Very "not my problem" response and body language. As I was getting payment ready, I asked why he needed to be a jerk about it, and the facade of niceties, if there ever was one, was gone. I asked for a manger to take care of us. The manager came out, and was even worse. Yes. We were seven minutes late and I UNDERSTAND they are on a time schedule. But they could have handled this so much better ("let's get you guys going! Get everyone in here so I can tell you the rules real quick," etc.). If they don't like me, fine, talk about me in the back room after you've gotten my money and set us up in the room. But don't treat a potential customer like that--even one who is 7 minutes past the 15 minutes early request--and expect to have no repercussions. I am not surprised that others have gotten the cold shoulder, "I can't be bothered" vibe from this staff. It's because they can't be bothered. read more

Great experience, very fun. Staff was helpful, they can get very challenging so make sure you go with people who don't get frustrated easily! LOL. read more