Exceeded all expectations and more!!!! I've been trying to get ahold of disability EDD from my…read morephone for a couple of weeks and I still could not get a human to talk to. I called this establishment by chance I might find a way and that's when Daisy answered. She was extremely informative and patient with all my questions. I went down to the office to use their phone and they even assisted me in getting ahold of an official EDD rep. Luis and Christian were extremely helpful and patient. I'm not sure who hired these people but they are AWESOME!!! Apparently there was a discrepancy on my payments. If I did not go into this establishment, I would have been screwed. They saved me so much effort and time! Thank God for these genuinely nice people. Come here if you have any questions about any EDD especially disability

The staff were nice. However, it is an extremely small office and you will be waiting hours to get…read moreit. If you have a folding chair, it would be wise to bring it.

They don't answer the phone Idk why…read more I called early right at 8 am and no answer disappointed

Title: Simply writing a review so that I can be the first, especially since I added the business…read moreafter all. What can I say? I came here to find out why my disability insurance was still in the pending stages. I tried calling. Then tried again. Then tried and tried again. It is extremely difficult to get a representative on the phone. I kept running into the message: "Wait times of 7 to 10 minutes will occur... Please hold while your call is transferred. Were sorry the maximum number of callers waiting to speak to a representative have been reach. Please call again. Click." Supposed to be its busiest Monday and Tuesday in the morning. Tried calling today (Friday) and got the same message. It could be the holidays, but maybe they should hire more reps during this time of year. Or just hire more reps if this is a normal issue. I was lucky when I showed up that there was only one other person here and he was already being helped. I took a number. (not sure why) And sat down. The guy that was already being helped told me that there is someone at the window. It was an honest mistake on my part, simply because the windows are so dark you can't see who is behind it. Once I got closer I saw a lady on the other side and gave her my information. I could barely hear what she was saying though. I don't know if it was her voice or the voice port in the window. (I had to look up voice port. The metal circle things you speak into at transaction window. I didn't know what they were called) Anyway, she told me that the issue is that my doctor didn't fill out there part. How would I know this you may ask? It wasn't on the website. I wasn't able to get through here either. If the review was based on the overall experience in dealing with my disability claim it would be 1 star. However, it isn't this location fault. Only took a star for the dark windows and the voice port. No line and was helped right away. And I learned something new. Voice port. Voice port.... Voice port........

If I could give zero stars I would, Went there today on a day that reached 108, About 30-40 people…read moreoutside in the heat, About 50 or so inside.. The EDD needs a overhaul, Maybe take some of that speed rail money and invest it on a complete overhaul of the entire department.. Lord only knows that you cant reach them by phone. Rediculous, Newsom, You can do better... I THINK... Maybe not

Came in to a Monday/thursday meeting to gain some knowledge and information for possible programs…read moreand help. The man who hosted the class explained things well, Jennifer and the other gentleman at the reception area were polite and did their best to help get me what I was needed from edd

I went to pick up so papers for my dad and everything was quick. No lines or nothing. Easy access.read more

Sydney Standford is the best. I emailed her early this morning in Dyer need of assistance in…read moregetting my daughter and grandson a place to live. Sydney responded back to my email immediately as the office open and assisted me with my daughter and grandson possible housing they may be relieving in the near future. I felt much more relieved after speaking to Sydney. God Bless you Sydney and keep up the excellent work you do. Ricky K Benjamin

i have lived at yucaipa terrace 26 years and have always paid my rent in full on time and always…read morereceived a receipt in a timely fashion until 2 years ago when they hired a new part-time young man who obvioiusly has never attended a business school or college and has zero education regarding professional business practices. this is not the first time i have had to request a receipt for my payment of rent from him. i paid my rent on time in full as usual on august 1, 2025 and it is now august 13, 2025 and i emailed the part time assistant who calls himself a manager, brian, to bring me a receipt as i am 88 years old and permanently disabled living in a designated handicapped apartment. he still has not replied nor brought me my receipt for my payment of rent! hacsb current employees are so immature and discourteous! i am homebound and it is so frustrating dealing with these young people who are very unprofessional. i was told it is a courtesy to give me a receipt for proof i paid my rent! receipts for proof of payments have been around for literally 5,000 years! it looks like i need an attorney stat!

Out of all the places I went too a few years ago to help with updating my resume and matching my…read morewants to get work and their posting of local companies that eventually paid off. I highly recommend this helpful place

My Long Beach experience was terrible. My experience in Santa Ana was so much better. Best to go…read moreearly. Might need to bring a folding chair if you get tired from standing.

If I could give this place negative stars I would, zero stars is too generous…read more I try to avoid posting negative reviews but I got some stuff to get off my chest, unfortunately. I presented here early April because a form that was supposed to be mailed to me was sent to an incorrect old address. While waiting in a 2 hour line I finally made it into the main waiting room where I was presented with a ticket, and told to wait for my number to be called. Before my number was called EDD had their internal team contact to see if my issue could be addressed over the phone. I explained to them I needed to pickup form DE2525XX (which is basically a doctors extension certification for you to continue receiving benefits). The representative I was speaking to over the phone was kind enough to reprint form DE2525XX for me which needed to be filled out by my doctor. His sage words were "make a copy of the completed form before you mail it in". I dropped off form DE2525XX with my doctor and needed to wait a several days before it would be complete. In between this waiting window EDD mailed me form DE2547D3 which looked similar to form DE2525XX but requested more detailed information. Annoyed because my doctor was already given form DE2525XX I present to EDD again to inquire about the new formed that I received. I waited in line for nearly 2 hours before I made it to the waiting room. Again, I was contacted by an EDD employee via phone to discuss the reason for my second visit. I explained my doctor had a printed form that EDD supplied days earlier but after that form was picked up a second form was mailed out. I specifically asked if form DE2547D3 needed to be filled out in lieu of DE2525, the representative assured me it was just a system generated letter that was mailed because of the address change/update. She stated I would be fine to proceed with returning printed form DE2525. That form was mailed out once completed by my doctor and after waiting weeks for EDD's system to update my information I couldn't wait any longer. I took copied form DE2525XX and stood in line again. After making it to the waiting room, pulling a number, and waiting my turn I finally get called to a window where this rude employee took one look at the printed form EDD had given me and said "we can't accept printed forms here". I questioned her about why I waited in line multiple times to not only pickup form DE2525, but confirm form DE2547D3 was not really needed. She had no answers, worse yet she showed no empathy to my stressful financial situation and was confused as to why an employee from their office would print out an invalid form. She requested I return with form DE2547D3 once completed by my physician and said when I did the information could be input into their system during my next visit. She was clearly incompetent and inept because that information was incorrect as well. I return a 4th time now with form DE2547D3 completed by my physician anxious to have this finally resolved. I wait in the same over populated line, pull my ticket, get to a window, and was told the information although correct couldn't be manually entered into their system but rather the form had to be mailed out. I literally watched the rep stuff my form into an envelope and drop it into an outgoing mailbox . I was told to allow 5-10 business days for processing. Here we are 30+ days later and that forms information still has not been updated. What a joke. Get it together EDD and hire competent compassionate employees, please.

I came in on New Years Eve so there were no lines whatsoever. The staff was very nice and helpful…read more I couldn't get through the 800 number for EDD so they put me on a direct line in the back of the building. Great resource!

I will like to report that this office are intentionally being discriminatory towards African…read moreAmerican kids by taking their applications and sitting it aside and putting Hispanic kids applications ahead of those that came before them. It's sad how they can do this to a young American child that's trying to work. My child is a victim of this. My wife had to call numerous of times until she decided to go up there and speak to someone. She spoke to a manager named Cesar he said, and she told him that they've been months and months that she's been calling and they've been saying that they don't have my Son application come to find out. It was there the whole time once my wife went down to the office and address our concerns. I feel that there's not enough race diversity that's working in this particular office in Lancaster, California. On Avenue I. Six months have passed by of them saying that they did not have my Son application both the day that my wife go to address the issue they find the application this issue need to be addressed in those that are responsible need to be recommended and retrained. It's sad that an American got to feel like they not being understood speaking English because of the individuals that's working in these places are treating us like we're foreigners.