1. Excelsior Financial Group

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St Louis Park, MN

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Excelsior Financial Group

5.0 (1 review)
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Services - Excelsior Financial Group

Audit and conflict resolution support

Current year tax preparation and filing

Past year(s) tax preparation and filing

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RiverSource Life Insurance Company

RiverSource Life Insurance Company

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Downtown Minneapolis

I am writing this review due to the large number of very low review that I have seen about…read moreRiverSource. In August 2023 my step-father went into a memory care facility and the price was unbelievably high. He had a RiverSource long-term care policy...so we immediately started reading online reviews. It wasn't pretty. We were expecting the absolute worst from them based on what people had written. It is now over nine months later and RiverSource has been the exact opposite of what I had read in so many reviews. They answer their phone when I call. They help with anything I don't understand. They give clear explanations of their claim processes. They have paid every single dollar we have expected...never paying late. They didn't try to delay or or deny. Quite the opposite in fact. I couldn't be more glad to give them a great rating. RiverSource has been absolutely awesome. I say this having spoken with their customer service many times...and mailing/faxing forms. RiverSource has processes that must be followed...and the processes are very reasonable. Not once have I had the slightest problem...and they have consistently paid every monthly invoice for the memory care facility. I'm sure there are reasons for all these poor reviews, but my experience with them has been great each time. -Tom J 5/28/2024

My Mom invested over $30,000 in premiums for her and my Dad who passed away in 2017. For Long Term…read moreCare, and over the past few yrs her memory is getting bad. I just recently called them up about her long term care, the other day. And they told me her long term care had lapsed from 2025, and she unfortunately stopped making payments so they desactivated her coverage. When I called them up, they said she only had 9 months from the time she stopped making payments to reactivate it. I explained to them about her memory and on Oct. 4, 2026 talked to a rep at River Source if I supplied some docs from her neurology Dr. and her personal Dr. they would look at them and see about reactivating it. The gentleman I talked to the other day didn't want to hear it, just kept saying about the 9 months. What if this was your Mom and this happen to her, he didn't want to hear it. I wander a how many more elderly folks out there this happen to. Just think it is b.s. she's just out of $30,000 plus . Need to get in touch with an attorney and see what can be done about this. Vey pissed off Son...

Excelsior Financial Group - taxservices - Updated October 2026

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