Full Disclaimer: I had the pleasure of working with Laura, the owner, when she was an employee at…read moreAll About Beer magazine.
I work from home, so my husband seems to think the house should always look amazing.
"You're home all day!"
"Yeah, I am home... WORKING!"
Being at the house all day has the opposite effect -- I'm constantly contributing to the mess and clutter. And with our busy schedules and double dogs, we'd find ourselves getting further and further behind a deep clean, with more and more building up. And on the rare occasion we have a work-free weekend, who wants to spend it cleaning??
So we're tough customers: messy, with animals, and a two-story house to contend with. Laura came to scope it out, get an idea for what we needed done, and sent us a quote a few days later. We were able to adjust the housecleaning duties, as needed, and that also modified the price. If you go for a twice-monthly visit as opposed to once-a-month, you get a price break on each cleaning.
Cenaida manages our cleaning and comes twice a month. If there's any delay or change to her schedule, Laura keeps us in the loop. Laura will also hold on to your key in a lockbox in her house, in case you can't be home during the cleanings and don't want to leave a key outside.
I think we have a big house for one person, but Cenaida always dives right in and does a nice job. I'll preface this by saying LCC is the first cleaning company we've ever used, so I don't have a measuring stick for comparison. There are some minor things that are missed (dusting lamps and light fixtures, for instance; or getting a good cleaning on the shoe molding in the corners where grime tends to collect); but considering how much square footage she covers, and the price-point, it's always a pretty thorough job on the whole, and we're very pleased. Few things feel better than coming home to a freshly clean, lemon-scented house!
Laura is just about the sweetest, kindest person you'll ever meet. But I also want to speak to her professionalism. After our first cleaning, we unfortunately had a deep scratch on our hardwoods. It ran a few feet, and happened when Cenaida had pulled our couch away from the wall... an exposed nail on the bottom of one of the legs carved through the floor. Laura was extremely concerned, apologetic, and fast in making sure it got fixed. She is insured. But she also genuinely cares about her customers, and making things right.
Cenaida, too, has been a pleasure to have in the house. She's quiet and quick. And I feel completely comfortable having her here. I once tossed a piece of costume jewelry in a wastebasket upstairs to later find she had pulled it out and put it on the counter for me (thinking it had gotten tossed by accident!).
In sum, a great company. And one of the best things we've budgeted for ourselves.