I made a purchase on their Amazon store front. I order a lot off of Amazon and I have never once had an issue with a delivery until now. The package was sent through USPS and was marked as delivered. However, the package wasn't in the locker room (packages are secured for each delivery with a code to pick up your package) so I contacted Luxer One and they confirmed that a delivery was not made for my address. I checked my mailbox, it wasn't there either. These are the only 2 places it could be. I have evidence that it wasn't delivered from Luxer One.
So I contacted the seller and the only response was to inform me that per the tracking information the item appears to have been delivered. They refused to help and all I wanted was for the item to be replaced.
I've been forced to file a claim with Amazon and will be contacting my bank next. read more