I live in the US. I wanted to take advantage of the favorable exchange rate when shopping for my…read morenext car. A phone call with the salesman Roger led to a series of e-mails about a car. A partial payment held the car until I could get from Seattle to Victoria. Roger picked me up at the Clipper terminal, arranged for the car to have a full tank of gas and detailed. After an extended drive, he sat me down to explain what vehicle history information was available. Specifically the advantages and differences between CarFax and a CarProof vehicle history reports. (As a US citizen you want both when buying a car in Canada.) Included in the negotiated purchase price, Roger provided all the documentation necessary so I could drive the car across the border the same day. He even contacted the Washington State Department of Licensing to ensure all the paperwork to register it here in the US is prepared properly. (I'll update this review when I get the car registered in Washington State.) Greg, their finance manager, walked me through the sales process. He clearly laid out what paperwork is required to show proof of sale, transfer of ownership, and temporary BC insurance and registration. My friend, who purchased a car several months prior, commented that this process was simple, straightforward and hassle free. The dealership is transparent, honest and open. Crossing the border was a breeze. The documentation worked flawlessly. US Customs and Border Protection inspected the vehicle and documentation. I was at the border crossing for about 30 minutes. If/when I'm in the market for another car, Victoria Premium Auto will get a look should the exchange still be in the US's favor.

From the owner: At Victoria Premium, we strive to ensure the utmost quality, while delivering customer service far…read morebeyond what is offered at any other dealership in Victoria. Whether you're buying the car, or just browsing, you can look forward to respectful, prompt service from friendly, helpful staff - and that's our guarantee. We are experienced professionals in the luxury vehicle market, providing automotive consultation to our valued customers so that they may find their perfect auto at the best price. Some of our noted brands include Aston Martin, Audi, Bentley, BMW, Ferrari, Fiat, Hummer, Jaguar, Lamborghini, Land Rover, Lexus, Lotus, Maserati, Mercedes-Benz, Porsche, Rolls-Royce and many more!

I took my Rav4 in for scheduled servicing and noticed that I needed new tires. Bob the service rep…read morepressed me to buy the most expensive Michelins. I resisted but finally gave in. Part of his sales pitch was that they were the only ones he had ready to go - all other choices would have to be brought in. I went back at the appointed pick up time and the car was not ready. The reason, Bob said, was that it took longer than expected to get the tires in. I felt like, to him, I was just another sucker to be played. -------------------- The next day.... After this review was posted I got a call from Dennis, the manager at Victoria Toyota. He assured me that he had spoken to his staff about my complaint and that as far as he could see it was just a misunderstanding. I appreciate the effort to reach out.

Strongly recommend looking elsewhere. We were told that our 2023 hybrid SUV was equivalent trade in…read moreto a 2019 electric car. We then went to another dealership who gave us $9,000 more for the RAV4 and we found a newer version of the car for $2k less. So glad we could tell they were just telling lies. Don't trust Toyota - new saying. Please also note, I was there with my son and wife. The salesperson kept being weird and touching my son and mostly ignored my wife. She was the one there to buy a car not me. Amazingly sexist, rude and inappropriate. And his name - Moe Hamdan - please talk with others if you do still go to this dealership.

I was looking for a used VW and talking with one of the sales people, he actually warned me off of…read morea certain model because of them being problematic. This sort of honesty is unexpected in a car salesman, but is what gave me confidence to deal with this dealership further.

Repaced a $16 part for the radio , labour was approximately $300 . Unfortunately the radio still…read moredidn't work . Gave us a quote for $6000 to replace and install new head unit on the radio. Save your time and money and stay away from Victoria Volkswagen!

They love to swap out parts to fix a problem, but when the problem isn't fixed they just swap more…read moreparts. All these OEM parts have a warranty or whatever, but every time they swap the warranty is shortened because you've had their crappy part in your vehicle for a few months, until eventually you're on the hook for the cost of the next "swap out", even though the problem has never been fixed. Total BS. When you plead for some help they just throw up their hands and say it's "Ford policy" and they can't do anything. Don't buy a car here, don't bring your car here for repair. Any small neighbourhood mechanic will terat you better by a mile.

Bruce B. stay away from this dealership, sales and marketing…read moreare product ignorant. so need insight into product forget it. then after the purchase is agreed and deal signed they try to up the agreed price. Sales Manager lacks integrity and leads to falsehoods.

Excellent service when buying a used SUV at the beginning of January 2018. Staff were very helpful…read moreand accommodating, and gave us a nice deal!

My husband and I purchased an Accent from this company and are very pleased with it. This was the…read morebest car buying experience I have ever had. Tom was respectful answered patient with all our questions and loved the no pressure sales approach. Ricardo was great too. We would purchase from them again.

From the owner: We are here to help you find the best used vehicle for the best price. Period…read more National Car & Truck Sales - Victoria, is one of the highest volume used vehicle sellers on Vancouver Island, and the reason why is simple; we don't have salespeople. For that matter, we don't have business managers, receptionists, or any additional full time staff, and that saves our customers, YOU, money. What we do have, is one of the largest and most diverse inventories of pre-owned vehicles in Victoria and a buying environment that is non aggressive and buyer focused. We carry nearly every make and model, including Mazda, Hyundai, Ford, Chevrolet, Chrysler, Dodge, Nissan, Toyota, Subaru, Mitsubishi, BMW, Mercedes and many more. Many of our used cars & used trucks are between six months and two years old, meticulously serviced, and come with the balance of the factory warranty. The very best thing about buying from National Car & Truck Sales Victoria - our vehicles are often priced thousands of do

We contacted Stephanie Hunt at Noble Car Buyers a few days before Christmas. We now have a new car…read moreand she did all the hard work AND saved us money. Buying a car is never fun, as far as I'm concerned, but this experience for us, was actually enjoyable. Anybody out there who isn't enamoured with the nuts and bolts of car buying and still wants to get the best deal possible should call up Stephanie at Noble. They won't be disappointed.

Excellent service! Russ was awesome. Highly recommend, experience was easy and no pressure! No…read morebetter way to purchase a car! Don't hesitate, you won't regret it. Love our new RDX!! Thank you.

They made the purchase easy, the sales staff were friendly and helpful and I love the car. BUT,…read morethey sold me an "additional warranty" for wheel rims and tires, the finance manager, who sold me the $700 policy, stated that it would cover cosmetic damage, i.e. road rash, the policy states tires and cosmetic damage. The service manager now tells me the insurer won't honour the claim, the fine print states that the tire must be damaged and the wheel. Despite the severe scraping from running into a curb, the rim is NOT covered. At the time I agreed to this additional insurance I specifically asked whether this type of damage would be covered and was told "definitely". I blame myself for not reading the fine print at the time and trusting the dealer's representative. My advice, do not buy additional coverage from this dealer, it's a total waste of $ and just lines their pockets. Last tim I buy a car from them.

I had my first maintenance visit today for my Venue. I had…read morethe pleasure of meeting Paul who was very helpful and polite. Checks and maintenance was done efficiently and I appreciated the shuttle service from Davann. Thanks folks! Ellen

I just wanted to say the staff here was exceptionally friendly, inviting and really made me feel…read morewelcome in the showroom. The new cars Mercedes are putting out are absolutely amazing inside and out including the technology. I highly recommend looking for Adam on the sales floor.

If only it was possible to give negative stars. my mother-in-law took her car in two months ago and…read morethe lack of communication, inadequate repairs, over charging, poor quality of service regarding her car is unparalleled. they called and said it was ready to pick up after 2 months of waiting that's another story of inadequate customer service, so I drop her off and leave only to find out they had her sit there for nearly an hour to wash her car while she waited when she had paid for a complete detail through them a month earlier so they could do the repairs, her car still has green and dirt on it. This company is corrupt.

Bad service, poor communication. In for brake pad replacement, and they changed my oil when I asked…read morethem not to, only had 1000kms on current oil. Asked for my car to be available by 1pm when scheduling my service, didn't make note of it and thankfully I checked with then when dropping the vehicle off. Their automated text reminder system keeps sending me reminders to get service, but it's for an oil change and fluid check... I have never purposely asked them to change the oil and always use a different shop for simple things like that. I just scheduled some service work for a month from now and their automated text says I missed an appointment today.

I knew exactly what I was looking for in a car for my mother-in-law, so I started by contacting a…read morehandful of Kia dealerships in the area (including the Lower Mainland). It's always a good idea to try to negotiate a price over email before walking into the dealership, since doing it in person is an enormous time suck, unless you're a masochist who likes playing negotiation games with car dealers. Nelson and Elmano @ Graham Kia were the only ones who were straightforward, providing me with a detailed breakdown of the pricing right away and even throwing in added discounts, even before I started negotiating. The other two dealers were less transparent and were more interested in getting me into the dealership to talk in person.... Thanks, but no thanks. It was relatively painless for my mother-in-law to walk in, sign the papers, and drive away with her new car. The only pain point was that their finance department added an unexpected $497 "Placement fee", but as soon as I pointed it out to them a few days later, they sent us a cheque to compensate us. Overall, Nelson and Elmano are straight shooters and easy to deal with. If you're in the market for a Kia and don't want to waste hours at the negotiating table, I highly recommend them.