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    Evergreen Medical Group

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm
    Updated 3 months ago

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    1 month ago

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    New Jersey Foot and Ankle Center - Dr. Alandra Greenlee

    New Jersey Foot and Ankle Center

    3.2(70 reviews)
    1.7 mi

    I cannot be happier than with the care I receive from Dr. Greenlee. She is compassionate,…read moreknowledgeable and more importantly she cares about you as a patient and a person Not only is the staff a caring one, but you meet some really nice people that help you though your visit. Given my current situation, I have a visit scheduled each week and this doctor visit I actually look forward to. A special thanks to Corrine, who even if she is not assisting me, she always stops by to say hello. The best cast remover going! Thank you again for all your help, you have gotten me from not walking to walking again.

    I strongly recommend avoiding this practice. They will try to get your money no matter what. That…read moremeans if you happen to make an appointment with them, you will not be able to get out of it. You either have to see the doctor even when you no longer need medical help or pay a cancelation fee even if you try to cancel the appointment early way beyond their so-called 'policy'. Here is my predicament. I hurt my foot during the weekend. At the time I thought I would need medical help, so around 5PM May 12, Monday, I called this office and made an appointment. They gave a 12PM appointment the next day, Tuesday, May 13. Note that this is within their 24 hour window of cancelation. There was no communications from their office regarding a cancelation fee. If I knew, I would not proceed with one. I don't want to be financially trapped like that. The next morning, Tuesday May 13, I knew I couldn't come, so I called and asked to cancel the appointment. To my surprise, they told me I cannot cancel it because it was within their 24 hour window. I was not told about this fee when the appointment was given. They told me I either had to reschedule or pay that fee. Facing with no other options, I thought I might need to be seen, I rescheduled to Friday May 16, 9:15 appointment. Over the next day, my foot improved, there was no more pain, and no swelling. So I called this office on Wednesday to cancel the appointment. Note that this is way before their 24 hour cancelation window. They said I cannot cancel it, if I do, I will be imposed a fee of $50. THIS IS ANOTHER WAY OF TELLING ME THAT I HAVE TO SEE THEIR DOCTOR WHEN I NO LONGER NEED MEDICAL CARE. THIS IS VERY UNFAIR PRACTICE AND AMOUNTS TO SCAM. Fifty dollar is not a big amount but principal is principal. They cannot just charge people if they like. People pay when service is rendered. I received no service. As a matter of fact, with the first appointment, I was given no chance to cancel my appointment because they did not inform me of this potential fee and the appointment was give within their 24 hour. The second appointment was effectively forced on me. I still tried to obey their so-called 'policy' by contacting them as soon as I can to cancel. Now they don't honor their own policy and told me they will send me a bill for that fee. I will refer this matter to the New Jersey Ministry of Consumer Affair for investigation of my complaint.

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