They know that we weren't completely thrilled with their work. First, we were told they were local…read more The workers were not even from the company, they were subs from Billings. There was NO supervision by the sales staff, but only by a "manager" who was obviously over-burdened, and so our interactions weren't even with the sales guy, who supposedly owned the company, but was, at best, not the only partner. The brother was in Salt Lake, as were the materials that now cover our roof. They did give us a discount for our satisfaction but we are still left with a less than satisfactory roof covering. It was lucky we had another company do a review of the work, finding unsealed areas and ripples in the covering, plus, no hose clamps on the pipes coming out of the roof.
Finally, the guy who had sold us with all sorts of great promises, did manage to go up to see the finished product - once, only after many complaints and obvious dissatisfaction. I still have photos of the work done, again, unsupervised at the moment. Consequently, we still live with a negative memory that was half-heartedly resolved. I thought it would be useful to post photos that are the actual finished roof that I think should have been done better, so that other people can be aware and perhaps demand that the promises be fulfilled. We are told that the roofing materials are guaranteed for life. We know what that means: until whoever is responsible in the future is there to complain to. If they're gone, a "lifetime guarantee" means little. Especially when the work is not top notch to begin with.
All that said, I think aware customers who know what to look for and what to demand CAN get a decent roof job. Just be sure that they claim responsible for the edges, which they also denied in our case. "Fascia? Oh, we're not responsible for that..." Perhaps record the initial sales pitch, so it's easier to hold the salesman accountable.
