ATTENTION A EVITER A TOUT PRIX Ce loueur de voitures a des pratiques frauduleuses. Ils facturent des dommages fictifs sur le véhicule loué prétextant que ceux-ci n'étaient pas présents au moment de la location. Ils laissent en blanc les dommages existants sur le contrat et vous transfèrent la responsabilité d'identifier chaque petite marque dans un parking sombre. Ils vous facturent des dommages arbitraires sans en fournir le détail es espérant que vous allez laisser passer et que vos assurances vont payer... VOUS ETES MAINTENANT AVERTIS. A VOUS DE FAIRE LE BON CHOIX read more

The rental experience was ehhhh. Fair. There were two agents at the desk at BRU Airport. One dealing with a pair of travelers who obviously had some sort of issue, and another who appeared to be doing some sort of sorting. When I approached the available agent, he told me that he was unavailable, and I would need to wait for the other guy. I waited 15 minutes, and a line formed behind me. As the line started to get restless, sorter-guy decided that perhaps he ought to do something productive. He helped me, and evidently some folks behind me, since the first guy was still with the problem children. Could have done that from the outset and created some good-will. Wrote down the wrong stall number with absolutely ZERO employees in the rental area to assist. Sigh. I walked up and down each row until my fob clicked on one of the cars, two rows away. The Skoda itself was fine (although I had reserved a manual, and ended up with an automatic SUV ... bleah ... we have tons of SUVs here in the States). Return was better: after locating a fuel station near Brussels MIDI Train Station where I would not be in fear of my life, and getting the car back though the gates on Viktor Horta, and figuring out that Europcar is the only agency on Level -5, the man who checked me in was actually pretty helpful. On the whole, I would avoid Brussels all together moving forward, and get my rental in Amsterdam instead ... and probably use Enterprise in the process. read more

Literally the WORSE customer service.Popped a tire while renting (had insurance) and was told to get a refund when i returned the car, and not to file a claim. Five months later i'm still arguing with the claims reps who claim that I have no insurance (even though i have proof). Since i never filed a claim the insurance won't do anything. I have been calling people for over five months, and each time I either get re-routed to a new department where none knows what i'm talking about, or to a voicemail service.AVOID EUROPCAR AT ALL COSTS, go with Avis read more

Worst company experience of my entire life!! I had a parking ticket which I immediately paid online, however for administrative reasons the city authorities also informed Europcar as the license plate was registered on their name and few months later Europcar contacted me and asked me to pay a second time which I did. However another 5 months later Europcar hired a lawyer trying to make me pay a third time as well as legal costs. But that wasn't the only negative experience as upon arrival I lost a lot of time as the staff had no clue where the car they attributed to me was and we had to literally walk the whole rental car parking lot to find the car and due to that I could not avoid rush hour anymore and got stuck more then one hour in a traffic jam. One recommendation: never book with EUROPCAR and tell your friends and colleagues never to book with them either to avoid they risk the same misadventures I had. read more