Poor Quality of Lighting and Manager is Unfair
I bought a floor light but when I got home to set it up I found that the casing of the plastic switch was loose. Lightly, I turned it clockwise to tighten but the casing came off along with the plastic switch. I brought the lighting back to the store but the manager, possibly also the owner or franchisor, won't agree to refund my money. He only wanted an exchange but not a refund. This is despite he admitted himself that the switch is no good as it is made of plastic. Also, a saleswoman in the store had said she thought I should get a refund if I didn't want the product. It was futile to argue with the manager and I agreed to a exchange though I was unhappy with the product, the quality not up to standards. I don't think I'll come to this store again.
Al M.
Sydney read more