You don't get your tickets., they don't reply, they don't send immediate confirmation, you have to wait 3 days to find out if you even have a ticket. Waiting to find out if they are a scam read more

Weeks before event had something come up so I emailed their support to get an exchange. Their reply says in two days you will get reply but I didnt so I sent another email days before, they finally replied two days before the event and apparently you HAVE TO exchange before event. They don't[ have to follow their rules, but heaven forbid you are an overwhelmed mother who works and takes care too much so you don't stare at your personal email. No exchange no refunds. Just SOL. Thanks etix. read more

Not at all good. I purchased 6 very expensive tickets to the Canby Rodeo from Etix. I thought they would be great seats. I paid over 3 times a much as I would have if I had gotten to the Fair Website. Instead I understand Etix has a pop-up ahead of the Fair site. There were many angry people at the Rodeo. read more

Do NOT purchase tickets through e-tix. Their customer service is nonexistent...they don't answer the phone and the website only generates errors. If there is the SLIGHTEST issue with your tickets you are completely out of luck. read more

Said there was a problem with my card so I double checked and ordered again then it charged my card twice. Terrible system and service

If I could give negative stars, I would. Purchased tickets for my daughter and the artist informed everyone that the venue cancelled the concert. I confirmed with the venue, eTix even said they had it noted, but waiting for the booking company to let them know what to do. Fast forward, three phone calls, 4 emails, the booking company has only an email which was undeliverable, and zero communication from eTix for my online request for a refund. I paid them, not the booking company. eTix is responsible for my refund at the end of the day. Oh, and of course I can't dispute with my credit card because is is past the time frame to submit one. Will never purchase from this company again. read more

Only because 0 stars is not an option. Top prices and bad customer service. find any other way to get tickets and avoid Etix.

I purchased tickets for Blueridge Rockfest in 2023. Purchasing tickets was easy. I understand that they have a no refund policy, but they sold tickets that were not even on sale yet by the event. Then when I asked for my money back they said it was a no refund policy. Then the event was totally canceled. That is one stipulation where they will return your money. I again asked for my money back and they said it will be a bit before a refund is issued. It's now August 2024 and I still do not have my money back. No customer service, and they hold your money to gain interest while you wait. Then you wonder why these small companies can't compete.. it's because they are terrible. 7 months for a refund. Shawn M. read more

Worst online ticketing service in America. High fees. No customer service. No refunds. Terrible experience. I will NEVER use Etix again and I beg everyone else not to as well. read more

Do not use this service The worst customer service because it does not exist. High fees for non existing service. Please save yourself the trouble. Promoters do not use this as your ticket administrator or people like me will not support your event! read more

$5 ticket fee plus $7.50 "delivery fee." What for? Who knows? Paypal or credit card were payment options but could not get Paypal to work. No delivery of any kind. Only option was Will Call and ToS says you must present photo id AND the credit card you used to purchase the tickets in order to pick them up. This means I cannot give tix to someone else if I want to. Also highly inconvenient to ensure I have the same credit card. Cant wait to stand in line to pick up my "convenient" tickets! Rip off just like the leading ticket processor. read more

Was very easy to use and navigate to purchase tickets for Winston salem open. We also used etix to purchase ticket for the Baltimore estate tour read more

when I purchase tickets on their website, I pulled up the seating chart to make sure that I purchased a end seat. I am disabled and didn't want anyone on my right side. When I arrived at the venue and the usher seated us, I was informed that I was in the middle of the row. I pulled up my seating chart and my ticket numbers and showed them that I was an end seat. They said I had to go and talk to the ticket box which I did and showed them and they said there was nothing they could do because the show was sold out and they had no other available seats. So I had to stand for the show which does not help with the pain of my disability. I contacted ETIX customer service. Explain the situation to them the very next day and asked for a partial refund since I did enjoy the show, but yet I did not get the seats that I had chosen. and they said per agreement they offer no refunds I said per your agreement you broke because you gave me incorrect seats. they have not responded and probably won't. read more

Every time I have been forced to use etix for tickets, I receive an error code and am never able to purchase tickets. Their AI assistance bot is useless. It's 2024, how do they not have an app that offers Apple Pay for payment. I hope they go out of business so I never have to use this terrible site ever again. read more

If I could leave a 0, I would. I have tried etix many times to purchase tickets for different events and receive an error every time. Their bit says it is some information that can't be verified. I've tried every combination of my name, address, email and phone # and multiple credit cards and receive the same error every time. I called and was on hold for a very long time only to have them tell me they would submit a support ticket...no help with actually purchasing the tickets I wanted. I received an email response stating that they believed they found and fixed the problem and to try again. If it didn't work, call the same #, wait on hold forever and get the same answer. The only option that they gave me for a solution was to purchase tickets onsite at the event...which was sold out long before it happened. There is nothing wrong with my cards, they work anywhere else. Very disappointed customer! read more

Company site is misleading, showed only one type of ticket available the. After I bought it a second type beckon available but they don't want to change mine or let me cancel it and resubmit so even though I got tickets nearly a year before the even. And paid over 1500 for it it isn't what I want and I can't change it. I wouldn't recommend this company to use for any event or show after this extremely port service. read more

Do not buy tickets from Spectacle Live or Etix. If the artist has to cancel a show, they book a sub and they will not notify you until after the refund deadline if they notify you at all. Shady! read more

On 6/11/2020 I purchased tickets through Etix for an event that was scheduled to occur on 9/26. That event was canceled due to COVID in early July. Per the event holder's instructions, I contacted Etix to request a refund. I was told there's a "huge backlog" for refunds but I was told at that time that if my event "does not take place in the next 5 calendar days" my refund would be processed within a month. The end of July passed with no refund. On 8/21 I called on inquiring as to when I'd be receiving my refund. At that time I was told my request was "in queue to be refunded" and the earliest I'd see the statement credit on my card would be "the first week of September." I was told to call back after Labor Day if I hadn't received it by then. I called back this morning and was told that Etix is just a broker & they don't issue refunds directly - "some other company does." WHAT? I told the agent that nearly two months was an unacceptable timeline for a refund and got told "that's how it is due to COVID." I feel like at this point they're just using COVID as an excuse to hold onto people's money! Further, Etix continues to insist they're just the "contracted ticket company servicing the event." The venue confirmed to me that I should have received my refund no later than Sept 1! I'm seeing complaints on Twitter of people who have been waiting 3-6+ months for a refund. I called my credit union, explained the situation, & asked what they recommended I do. They recommended disputing transaction and are sending me paperwork to fill out and provide them with my records of each time I called and spoke with someone from Etix and when they said I would get my refund. read more

I bought 2 VIP tickets costing me almost 300 dollars through Etix after it being advertised on my Facebook. The name of the venue was the same name of the city over from me causing me to assume it was located in that town. (Stupid me I should have investigated further) but I was really excited to surprise my bf with tickets to this concert. AS SOON as the tickets were purchased the address pops up on the screen and it says Illinois. Well I live 6 hours from there in Kansas, so imagine my horror when I realized I wasted almost 300 dollars on something I can't possibly attend. I immediately contacted customer service to ask for a refund, as it states it can be done on a base by base case. Unfortunately, tricking people into spending a quarter of their rent on shows far away isn't a good enough to approve me for a refund. So here I am with two very useless tickets and kicking myself. That's not a very cool thing to do to people. read more

I recently attempted to purchase tickets through their site only for it to give me a repeated error. When I phoned them they stated the error was due to information that could not be verified and they needed to input a ticket. When I asked if I could just purchase the tickets over the phone I was told no. How long did the ticket turn around take you may ask? 2 days before the show and guess what? The tickets I wanted were gone because they took almost 2 weeks to do something. It's their system that messed up but I end up missing a show I wanted to see. They don't care about helping just shuffling you into a corner. It angered me to the point of disbelief for them to make it impossible for me to get the tickets I really wanted. Avoid them if you can read more

This is a scam. Will take your money, change dates last minute, never answer the phone and refuse refunds for their issues in scheduling. AVOID. read more

I've used etix before and everything was fine but recently I bought La Dispute tickets for Kansas off of the bands website and it took me to etix to buy them. Its now the day of the show and I look at my ticket and it says my tickets are for los angelas. If you go to the Kansas show on etix it takes you to etix but if you go to the los angelas show on the website it takes you to a different ticket distributor as well as I went to my etix account and saw I never searched for the La Dispute so now I am 100 percent sure that they just sent me the wrong tickets and that it was not a mistake on my part. I contacted them and they basically just told me I should have Noticed it sooner and they cant refund me so that's 70 bucks just down the drain because they messed up and now I have to spend another 30 bucks on another ticket. read more

Absolutely criminal. Refusing refunds for blue ridge rock fest after the festival was shut down due to stage crews walking off for a multitude of reasons, overselling tickets by over 15000 (approved for 45k people, sold 60k tickets) avoid at all costs. I'm out over 8000$ (2VIP Passes , glamping pass, flights etc) don't let it happen to you. read more

This company operates a bait and switch method. You agree to their terms including no refunds. And once the actual ticket arrives the actual cost is less than half what etix charges. No go back. No consideration. A total rip-off. read more

I had never purchased tickets through Etix before and I never will again. I had bought two tickets to see Jim Gaffigan. When the confirmation email came for the tickets I was given the option of downloading them as a pdf or a mobile download. I chose the mobile download. A family emergency came up that prevented my wife and I from attending the performance so I went to sell the tickets on StubHub. The tickets sold and I went to begin the process of transferring them to the new buyer. Well, you can't transfer these mobile tickets. I just got of the phone with Etix and their representative went into a long explanation as to how they can't do anything when a third party sale is around. I told the guy, okay, forget about StubHub. Can I get you to send me my tickets as a pdf.... answer "no". read more

I found myself with a few hours to kill on a recent trip to Phoenix. The day before I was scheduled to arrive, I booked tickets for an afternoon production because it fit into my schedule perfectly. Early in the morning of the show, my flight was canceled. I had to rebook a flight for later in the day. I immediately emailed eTix, the ticket processor, to request a refund. I received a confirmation of my refund request immediately and did not hear from them again. I emailed them again a few weeks later. They told me my "request could not be approved." The said the Terms and Conditions I agreed to during the purchase (tickets are non-refundable and non-exchangeable) must be upheld. They went on to say "these are policies set in place by the venue or promoter." The box the online eTix order made me check included a "Purchase Policy" which states: "Policies set forth by our clients may prohibit Etix from issuing exchanges or refunds after a ticket has been purchased." *May prohibit* It wasn't clear that the tickets I purchase were non-refundable and non-exchangeable because I agreed to conflicting terms. I asked eTix how a customer is to know whether their client may (or may not) prohibit eTix from issuing exchanges or refunds, and I was unable to locate this information from Orpheum Theater. I asked if they had inquired from their client if they could issue a refund - or if I could inquire about it. They responded that they sent the theater an inquiry the day I requested my refund and they claim it was forwarded to me the same day. "We'd be happy to get him into the 6:30pm show tonight. There are no refunds/exchanges." In the first sentence they indicate they will admit me into the 6:30 show despite my ticket being for the matinee. And the second sentence contradicts the first by claiming there are no refunds/exchanges even though they are essentially exchanging my ticket from an earlier show to a later show. The email eTix claims to have forwarded the day of the show was a screenshot indicating it came from an individual, not from support@eTix.com, as all other emails have been. The timestamp highlighted on the screenshot of the email they claim to have forwarded does not line up with other text, rather it straddles the lines of the to and from email addresses, which is quite unusual - like maybe someone fabricated the whole thing. I have asked for the original email to be forwarded because a search of my inbox, spam, and deleted messages does not find any messages with this individual's email address, signature line, pronouns, etc. The whole situation leaves me with a very bad impression of the service provider, and by extension, the Theater that hired this service provider. If you can avoid purchasing through eTix, do that. read more

Etix - What email program puts the date/timestamp on a line that doesn't align with other text? - Raleigh, North Carolina

i got tickets for the 80s hairband drag show. i ordered them about a month in advance. then 2 days before the show i get a email saying i had to be moved to the 12:30 spot. i was upset and said i unable to make it but i will figure something out. without any word they refunded me my tickets! read more

Pointless middlemen who make it so that reasonable requests are impossible, and so that tickets purchased at top dollar go to waste.

Never......Ever.....Ever attend a venue that requires tickets to be purchased through Etix

This has got to be the worst ticketing service there is! It is frequently jammed, and you waste hours trying to get tickets. Especially frustrating for trying to get tickets to the National African American Museum Complete garbage!! read more

Never responded to messages I sent in early May 2021 for a refund already authorized by the event promoter. Terrible customer service. I don't know why any company uses this business to sell tickets for their events. They treat the customers terribly. read more

Never picks up the phone. Tried to reschedule my ticket but they never pick-up the phone. I tried the call back option, I'm still waiting and it's been a whole day. read more

We purchased tickets for a show in advance that was eventually turned into a free event. I emailed and called but was given no assistance. They decided it was my job to get my refund. And when I pushed back, they told me that I needed to relax. I played nice for a week with no clear resolution in sight. Horrible company!! read more

Will not use this service again. I went to print at home tickets, it says in my email I will have a User ID and Password. On the email, it shows an "Order ID" only. Calling them only gets you on hold, after the second recording reminding you that you are holding, it asks for your number and hangs up on you. I had a small window period to handle this issue that day, they called 3 hours later when I was away from the computer and the office. I am going to the facility and let them know what an incompetent service they have. What a mess. read more

They will not refund money when a concert is cancelled but will continuously tell you they refunded the money when you have the bank statements to prove they did not. read more

Never using Etix again. Ordered tickets over two weeks before a small local play, and received them today, only four hours before the play. The last week was spent trying to contact through email and phone, but we kept getting sent to a voicemail that said they'd call us back when an operator was available. I just received a call back today. Half an hour after the play had already started. read more

I somehow got routed to them for a ticket purchase when I followed a performer link for a presale. I used the presale code. Etix showed the correct price but charged me full price. I have repeatedly tried to contact them for 4 months to adjust the price. The form they prefer you use gets you a email that they will respond, but they never do. Calling their customer service puts you on hold and eventually you are told you must leave a call back number but they never call back. I did get my tickets for double the correct price. I just hope they work Sunday. I would NEVER use this service again. read more

Ordered tickets for Rob Thomas from this company a few days ago and realized that I had mistakenly ordered tickets for a concert on the same day that I was scheduled to be out of town. Stupid on my part, I know. So I immediately call Capital One to see if they can work with this company to stop the purchase from going through, they couldn't as the purchase had been approved and the purchase was not deemed a fraudulent charge. Fair enough. So I call the customer support number for Etix, thinking I can just ask that they cancel my order since the purchase was still pending. I called them 8 times using all the available options given by the Automated Phone System and each time I was told by the robot to leave a phone number for them to call me back. (SPOILER ALERT: They never called back). I leave my phone number and emailed them explaining what the problem was and I get an email back saying they'll process my problem in an estimated 2 business days. ESTIMATED. This company's customer service is absolute GARBAGE, and I would not recommend buying your tickets from them. Even airlines give you the option to cancel within 24 hours and SubHub gives you the option to resell, this company just takes your money and sends fake apologies through email. My best option now is to just try and sell the tickets on StubHub and shower Etix with terrible reviews on as many sites as I can. read more

Easily the worst customer service for a company I have ever seen. Will never use this company again, I would rather pay a 150% premium. I purchased tickets for PJ Mask Live for my two year old son, order # 171783237 -- My son now has the flu, and we had to cancel our travel plans to Milwaukee this week. Was told by customer service to pound salt, and when asked if I could get the tickets electronically to perhaps resale, again was told no. I guess the company policy at etix is to have children with influenza in attendance, because they will not even try to help the problem. I also enjoy this slogan "Service, Simplicity, Tenacity, Results." Should read - "Useless, Painful, Rude, Incompetent." read more

Absolutely terrible. I bought tickets for a show shortly before national lockdown over COVID19 was put into place. Because I was sick I chose not to risk getting hundreds of other people sick and did not attend. When I requested a refund I had to wait two weeks for a reply to multiple emails to which the answer was that it was the "client"'s policy to not issue refund. I asked who the client was so I could ask them directly and they ignored my question, just stating again there was nothing they could do. Ticketmaster immediately refunded all tickets so apparently this kind of service is what you get when you try to support small and local business. read more