If I could give Eternity Modern a zero-star rating, I would. My husband and I were gifted the Kaia Marble Plinth Coffee Table as a wedding present, and we were excited to add this beautiful piece of furniture to our home. However, when it arrived, it was cracked all around. I attempted to resolve the issue with their customer service. I sent photos and engaged in multiple exchanges, but they kept insisting that the damage was "normal" and part of the "marble characteristics." Having grown up in a family with a construction business for over 30 years and having done several home remodels myself, I recognize the difference between something that is broken, cracked, or simply part of the natural look of the material. After much back and forth, they eventually agreed to allow me to return the coffee table--but I was told I would be responsible for the return shipping costs. Considering that this coffee table weighs 600 pounds, the return shipping costs would have amounted to nearly the same price as the table itself. This left me with no choice but to keep the damaged product, which is now sitting in my living room, cracked. What was supposed to be a sentimental wedding gift has turned into a source of frustration. I am extremely angry, disappointed, and disgusted with how they conduct their business. I hope nobody else has to go through this experience. See photos for reference and you tell me if this is normal. I didn't think so. read more

I'm severely disappointed with this sofa(Freeform Sofa in Green Velvet). I really wanted to like this sofa. It looks good in a space, but the quality and comfort level are far below the quality of even IKEA. To start, it's impossible to sit comfortably on this thing. Either you sit straight up and rigid or your at a weird angle. Either way, your back is going to hurt(I'm young and have no back problems). To add insult to injury after 3 weeks of use, this sofa is uneven in the middle. This product has gone from an exciting anticipation to a piece of junk that we can't get rid of no matter how hard we try. I also want to add that I have submitted 2 reviews on this couch to the Eternity Modern website and both times they were taken down. What a joke. A company that can't take constructive feedback from its consumers lacks class and has no business advertising themselves as luxury. Judging by all the negative reviews I see on here, it seems I'm not the only one. The answer is simple. Start by improving your customer service and accepting criticism from your consumers and maybe your products wouldn't be so lackluster. read more

I purchased a reclaimed wood table from Eternity Modern and shortly after delivery a large crack developed along the full length of one of the table legs. This is not a small cosmetic hairline crack -- it is a deep split running down a load-bearing part of the table and raises concerns about the structural integrity of the piece. When I contacted customer support, they dismissed the issue as a "natural characteristic of reclaimed wood" caused by humidity and temperature changes and suggested using a touch-up kit. However, the crack continues down the entire leg and appears to be separating along the grain. Given the price and expectations of quality furniture, a structural split in a primary support component is not acceptable. I provided photos and explained the severity, but the company has refused to provide a repair or replacement and continues to characterize the defect as normal wood movement. I am extremely disappointed with the quality of the product and the company's unwillingness to properly address what appears to be a clear defect. read more

Naomi, Michelle and staff... I would like to thank you all for an excellent shopping experience. Both my son (Ryan) and I were very impressed with your storefront and it's beautiful, modern furniture, and it was a pleasure to discover the unique pieces you offer. We had an issue with a sideboard we bought that was delivered in the wrong color we chose. After contacting their sale staff, they rectified the situation within a few days and delivered the correct sideboard. Connor and the warehouse manager (sorry I didn't catch his name) were wonderful and very helpful and I cannot thank you and your team enough at Eternity Modern for your excellent problem solving solution. You have an amazing staff that care about their customers. Very very few others care as much, if not at all. The selection of furniture was quite unique and eclectic. Pricing was amazing and very affordable compared to other businesses with similar (or exact) pieces. Keep up the good work. I will certainly be back for other purchases. Ralph, Vancouver, BC read more

My online purchase of a chair from Eternity Modern was a fantastic experience from start to finish. The website was intuitive and featured comprehensive product details that made selecting the right chair a breeze. What truly set this experience apart was the exceptional service provided by Emily. She was incredibly responsive and knowledgeable, answering all my queries with patience and expertise. The order process was straightforward, and I truly appreciated the regular updates with progress photos/videos as well as the delivery status. When the chair arrived, it was perfectly packaged and in flawless condition. Thanks to Eternity Modern and the extraordinary help from Emily, this was the best online shopping experience I've had. Highly recommended! read more

Overall, I'm satisfied with my purchase. I ordered several swatches to decide which looked best with my walls and decor. I received my swatches the very next business day, so they're quick about that. Purchasing was fast- they have multiple options. Shipping and tracking were accurate. The delivery service had great communication and I had no trouble, it was a simple call to let me know they were on the way and that was all. The chair pairs really well with a sheepskin rug and the back is elevated enough for maximum comfort. I like to read in mine. My only negative takeaway was that the shipping was a little bit too long. I wasn't happy with the automated replies telling me it was coming, but I guess that's the price you pay for quality furniture. read more

Hot garbage quality and customer service. I would rate this negative if I can - I signed up Yelp just to warn you all. Lounge chair broke within first few months because it's such a bad quality. The chair is held by cheap plastic that broke off or is defective. I've been going back and forth between the customer service for like 3 months, trying to get information on how to send the chair back for defective replacement. Their "Logistics Staff", that they keep mentioning, is non-existent as far I know since they went cold and has not provided any info what-so-ever on how and where to send it back. If this is not scam, IDK what is. Save your money and buy your mid-century furnitures elsewhere. Wasted $2000. read more

Again I reached out to Eternity Modern to speak with a customer service manager to discuss the broken bed frame we received. Scheduled two phone appointments and no one called me. What is wrong with this company? After reading the other reviews posted over the past two weeks, it seems that more and more people are voicing their complaints. I wish I had read these reviews before I ordered from them. Do your due diligence and find another company who will actually answer their phone and speak to you. Eternity Modern- instead of spending time responding to these YELP comments, why not contact the people who posted them? That would be good customer service. read more

I ordered 6 Executive Saarinen arm chairs with wood legs in woven merit chrome. They are beautiful! honestly the most comfortable and clean looking chairs! they arrived well packaged and in perfect condition. Customer service was great to deal with as they helped with fabric choice and durability questions I had. They also managed my delivery date as I was on vacation when my chairs were supposed to arrivel so they modified that for me. I am so impressed with the quality of these chairs and the great customer service I will be looking to order other items in the future. read more

I bought a chair from them 1 years ago. This was an expensive chair. I used it very gently, and not frequently at all. the wood of the chair separated while sitting in it. I reached out to the team but they said that warranty expires within a year and there's nothing they can do. I would strongly recommend against using them. The items look nice but they don't last and they really do not help if any issues arise. terrible company with awful customer service read more

This company is a complete joke. I have never experienced such incompetence and lack of professionalism in my life. I have wasted so much time and energy trying to get answers about my order, only to be met with vague responses and constant runaround. It is absolutely ridiculous that they have the audacity to treat their customers this way. Do not waste your time or money with this company. Stay far away and save yourself the headache. read more

The epitome of style and furniture. I saw the cute Japanese "white box" delivery vehicle in their parking lot(anyone that's really into Japanese stuff would know what I mean: imagine a Honda Civic sedan without the trunk but a 4 passenger square on wheels). There's a showroom that's quite hip with a variety of pieces, that is to say it definitely isn't the store your parents furnished their house from. read more

I purchased a chair and footstool and I love it! The quality is amazing and the style is perfect. It's modern and the leather is soft and supple. Customer service with this company is great too. I was informed when my item had shipped and got updates on a regular basis. Delivery was on time and my chair arrived in perfect condition. I highly recommend this chair and this company! read more

My Noguchi Ottoman Arrived! I ordered a purple Noguchi ottoman and I am so pleased with how it turned out. Fantastic quality and the curves and details were on point. They were excellent in assisting with all my questions and helping me select the right fabric for my space. I couldn't be happier with my purchase. Totally recommend Eternity Modern. read more

delivery was fast well done and they placed the coffee table exactly where I wanted it. They were very professional. The marble coffee table is beautiful. matches as it crosses over the corners and the piece itself is very elegant and beautiful. I got an email with a 12% off offer which made the price. He more attractive to me. It's a good value. read more

Eternity Modern ripped us off for $20k. They sent us the wrong color sofas and when we asked for an exchange or refund they cut off all communication with us. They do not warrant their refund policy and don't acknowledge their mistakes. Refunds are not granted in practice. Be careful buying from them. Eternity Modern is not an honorable company. read more

Went in looking for a low back management chair and was nearly bowled over by a huge slobbering dog whom I was told is a pet of one of the staff. Anyway it looked like their crew kept on top of everything and my chair was delivered without a dent on it. When I went upstairs to pay my invoice I was taken aback by the hip atmosphere. read more

Just received our beetle chairs and egg chair today!! WE ARE IN LOVE!! I ordered 8 Beetle dining chairs in White leather and a Vintage Egg Chair in Cashmere snow white. Every detail exceeded our expectations and we are so very happy with our order. Thank you again.. we will definitely be ordering from Eternity Modern again. read more

First time customer here, never heard of Eternity Modern before but decided to go for it and buy my dream coffee table. It came very well packaged, their customer service has been great, and shipping was normal. Can't complain, you do really get what you pay for! Will be buying more products in the future :) read more