I walked in for waxing and since they were busy, they asked if I wanted to do my nails while I waited. I thought it was a good opportunity to do a pedicure. The pedicure was partially started, and included a foot soak, a salt exfoliation and nail trim, nail file, and scraping of the nail bed. But then I was told I'd be stopping the pedicure to do the waxing and I'd resume later. When I returned, I waited about 10-15 minutes for the technician to be available because she was doing a manicure for another client. I decided that I didn't want to paint my nails because it was taking so long, and she offered a brief massage before putting a base coat on my nails. My feet still have dead skin on the heels that was never buffed off, perhaps because of the interruption. So for the price and time spent, it didn't feel like I came out of the experience with a great pedicure. The technician was sweet and I do appreciate how detail oriented she was in the nail clipping. That is important and always a risk that someone might cut the skin, and she did do an accurate job with the nail cutting. But my feet just still feel rough so that's disappointing. Also the pedicure seating arrangement is pretty sparse. There are other places where you can sit in a proper chair and this was kind of like sitting on a hard bathroom tile step. The waxing - which is hard wax, not strips- was quite painful on my legs and many of the hairs were broken. I came in with long hair which does absolutely make it more difficult but that shouldn't make it impossible to wax with the right technique. I've actually been waxing my whole life, have blond hair and it isn't very course, and this was one of the most painful leg waxes I've had. I have high pain tolerance as well. Even with long hair (which may need strips instead of hard wax to be more effective), I know the difference between a good wax and one where many of the hairs simply haven't been pulled from the follicle/out by the root. The technician also waxed my right foot and then asked me after she had done so if I wanted the tops of my feet waxed. Of course it made sense to do so, but it is an additional charge that I should have been asked about before she proceeded and assumed I wanted it. So she did a very successful job at up-selling me to take more services (that's good for business!) but it also left me feeling like I'd paid a lot and it wasn't such a successful spa experience. I don't think I can recommend this business if you want consistent quality. It wasn't relaxing. I chose to come here over bodyminute because it looked more like a spa environment from the reviews, but I think I made the wrong choice. read more