Worst experience ever! We stopped in the store (in Florence train station) to get some Chapsticks…read morefor my two daughters. In the line there are lots of items and testers. My daughter tried a lipgloss on her hand thinking it was a tester and they harrassed us because they said it was not a tester. It was an opened box on the display so she honestly thought it was! We tried to explain that she thought it was a tester and they made a big scene and embarrassed us until we purchased it.....for $20. Also the workers laughed at us and mocked us in Italian from behind the counter as we tried talking to a manager (after we were forced to buy something that had already been opened by someone else!!!) It was terrible experience and very upsetting to my girls to be taken advantage of as tourists and we will never again shop at Sephora!!!

Way smaller than the Sephora's found in North America. It is probably a quarter of the Sephora in…read morePacific Centre. This location carries the Sephora brand, as well as other brands, but all with a smaller selection. The ingredients and instructions are in Italian of course...so either buy something you are familiar with, or know Italian. ;) But it's okay if you are in dire need of mascara, a spicy perfume, perhaps a new shade of red lipstick to seduce a Italian man...like I was. ;o