I have held off writing this review, wanted to give Essence the benefit of the doubt, but my issues with the build quality and unit has still gone unchecked for about 6 months.
I have continuously had issues since the first week of owning the property. Ground leveling issues, baseboard heater issues, dishwasher, front door, balcony tiles, balcony doors. A number of issues, the biggest concern for us though was the fact that these issues would not be tended to in a timely manner. I am still waiting for a number of these things to be fixed - currently my front door does not lock or unlock as it is stuck - this request has not been answered. The strata company and the developer will both seem to defer responsibility. The building manager seems to be annoyed every time you bring her an issue or text or call her and at times I have had to call/ email/ or text someone part of the development over 10 times to get even a response to an issue - not a fix - a response. At the time of writing this review - I am still waiting for a response on issues that I have reported during the first week of living in this unit. I do want to make note that not ALL the issues have gone unresolved - minor fixes have been taken care of, but it seems most of these were requests that were made very early on in the possession of the unit.
I hope this is just an experience I am receiving, but if it is not - buying a home is a huge deal for most - go with a different developer that will cause less headaches and make you feel more comfortable with the long term service and communication you will receive.
UPDATED:
Do not listen to the replies from Essence themselves on these reviews, they are just doing them for optics and the public. I have still not heard at all from them for my front door and am now paying a third party out of pocket to fix my door even though I am under warranty. I also received an email from the developer saying that an issue with my patio gate was fixed even though no one came, or contacted me about it. Ironically the most I've heard from them about my homecare issues are from their one reply to this review.
The information regarding the flooring issue that the developer has mentioned in this reply is also false, they claim they are waiting on the warranty provider, however the warranty company when I contact them states that Essence Properties and Sanaz have not replied to them or sent any documentation. I had an individual come to check my unit and was told he would come back a week after, it has been over a month and no word.
Will never recommend this developer to anyone I know, and I suggest you invest elsewhere. read more