Very poor service! I had a week wait for the appointment and 5 days later for the review to be compiled. I needed my pre purchase house done urgently with special conditions attached as it was a government loan, i was assured by Tom that they mett said requirements, come to find out after they issue the report they didn't have required insurance!so i cannot use their report and have to engage someone else, they literally wasted 2 weeks of my time, now seller is looking for return of contracts and because of this hold up we could lose our house!!! Don't engage them! read more