10/23/19 My husband and I decided to sign up for ESPN+ August 31st 2019.  We were unable to watch the first football game of our favorite college team for the season on regular TV/cable.  ESPN+ seemed like an excellent option. Offering not only the game we needed, but also other options such as UFC fights and boxing.  When we looked at our sign up options, we saw we could pick between $4.99 a month or $49.99 for a year. The obvious choice on that is to sign up for the year.  Let me tell you, that was a BIG mistake. We signed up for the year and proceeded to get ready to watch college football. Unfortunately we still couldn't watch it.  Since the game was on a cable network, you have to sign into your provider to be able to watch. Guess what? We do not have a cable provider. I then immediately went to cancel.  Unfortunately they do not make it easy to cancel. I was finally able to cancel by sending an email about an hour after we signed up. I wanted to make sure there would be no problems with cancelling, so my husband called the next day.  He was told they would review everything and we would hear back from someone in 48 hours and a refund would be processed within 5-10 days. Nothing ever came. So we called again. We were given the same information. We called a total of 6 times over the course of one and a half months getting the same results every time.  We continued to tell them we signed up, realized it wasn't going to work for us and we cancelled an hour later. ESPN+ also does offer a 7 day free trial, so obviously we brought that up, again since we cancelled an hour later. Today we finally got a response. They denied any refund. My husband and I are both at the point where we do not want to fight any longer.  It really is just the principal. I called today when I got off work to put in an official complaint. I told the gentleman exactly how I felt. I really do not understand a business that will not follow through with what they "offer". Is this not some sort of false advertising when they offer a 7 day free trial but then won't give the money back after cancelling within one hour?  They also advertise that you can watch ANY game, which is true, as long as you have cable. The gentleman on the phone informed me that they can not reverse the no refund once that has been decided, but I should go ahead and use ESPN+ since I have paid for a year. Great, thanks! We will keep this in mind for all other ESPN options, including Disney and its affiliates. With this kind of customer service, we would be hard pressed to recommend ESPN and any Disney affiliates to any family, friends, and loved ones.  It is kind of sad that it came down to $50 and a 7 day free trial that was not honored. As I told the gentleman on the phone, and all business owners are aware of, a positive review will only reach so many, however a negative review will have long lasting effects that will pass on and on and on. read more

I recently signed up for the ESPN+ service to watch college basketball games on my iphone and tv at home. The games come in and out and are unwatchable. I have 500MB internet service at my home. I bet a lot on the games, so it's nice being able to view them. I called into ESPN+ customer service within a the week I ordered the service and the rep said I could not get a refund because I had too many minutes on the account. LOL, what a joke! I told her I had to watch the service to be able to find out the service sucked. I signed up for monthly service and had the following reoccurring service canceled. read more