I am really sad to be writing this review but since changing owners we have not received 5 star…read moreservice. We have been with AFI for 17 yrs. We have 3 vehicles, a home policy and an umbrella policy. We didn't know the business was going to change hands. Before it did, we decided to make one large payment once a yr instead of 5 different policies on a monthly basis. We thought everything was taken care of and then one day we get a bill for another $600 . It turns out the previous owner, according to Adlers, didn't include one of our vehicles in the yearly payment. How they got everything else but missed one policy is up for debate. I don't know whose error it really was. But it wasn't our error. Inflation is sky high. It's Christmas time, tax time etc and now they want another $600 when we thought we were done for a yr. The new owner, Bob, didn't bother to pick up the phone and introduce himself, apologize for the error or see what assistance he could offer. We were told that if the policy would have been added to the others we could have paid around $418 instead of the $600. Alisa said she would try her best to get us the $418 price. This wasn't our error but theirs. She calls us the day before its due and says we will have to pay the $600. So much for being a good neighbor huh! Oh, that's State Farm Insurance. Wrong insurance group. Looks like it's time to find a new neighborhood. One that will be "there."

From the owner: Life's Better When You're Protected Under Our Roof…read more As your local American Family Insurance agent, I'm dedicated to helping you protect your dreams. My team and I are residents of your community, so we understand the importance of building strong partnerships with our friends and neighbors. Our unique background, training and experience allows us to provide personalized coverage for everything that matters most, including:- Auto- Home - Life - Rentals - Contractors - Home and Condo Association- Business Owners Package - And more Services

Been with them since 1989 and now have a claim for storm damage and they claim it is not covered. I…read morewill be switching my insurance to someone else as soon as I can.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams.