I received my proposal ring and, after ONLY 3 days of wearing it, a diamond fell out. Instead of taking responsibility, the staff tried to blame me and even suggested I had done it on purpose. This is extremely insulting - I had been waiting for this ring from my partner for such a long time, and it was supposed to be a special moment. Why would I ever want to damage it? I returned the ring to their workshop, and they told me it would take 2 weeks to fix. Those 2 weeks passed, and when I tried calling multiple times for an update, nobody even bothered to answer. On the rare occasions I managed to speak with someone, the customer service was rude and dismissive - especially at the start of this whole issue. This entire experience has completely ruined such an important and special moment for me. I was so excited to wear my first ring, and now it has been gone for weeks without any updates! At this point, I don't even remember how it looks anymore. I rarely ever leave negative reviews, but this experience has completely shattered what should have been one of the happiest moments of my life - and I am still left without my ring or any updates. I will never shop at Ernest Jones again, and I would strongly advise others to avoid them as well. Terrible quality, terrible service, and no care for their customers. read more

We were recently looking for a platinum eternity ring, and for some reason this is something that you just can't buy in Scunthorpe - apparently there just isn't much of a market for platinum in the town compared to larger towns and cities where it's the most popular. Ernest Jones were, however, the closest thing we found to a decent jewellers and they did have a small selection of platinum. They're probably the most upmarket of the jewellers in the town centre, although they'd probably be classed as 'average' elsewhere. But they do have a nice little shop, the staff are really friendly and the prices are pretty much on the money. I got a watch battery changed there and they didn't so it properly so the watch wouldn't work afterwards as water got in - for that reason I'm marking them down to 3/5! read more

This is a very good jewelers in Scunthorpe, offering a more unusual selection than some of the other high street chains. The prices are a little higher but then so is the quality. The staff are very friendly and keen to make sure they sell you the right piece for your needs. The shop is quite small but well laid out and it rarely gets busy. read more