I have been with Tripp insurance for about 25 years now. We have had business insurance through Bob…read moreand Tom. KKC had a fire once and the next morning Bob was at my door with a check so we could still move forward. Now that is service! The ladies in the office are great at answering most questions and I highly recommend this business.

From the owner: N.M. Tripp Insurance Agency is an independent insurance agency. Meaning, we represent many…read moredifferent insurance companies. This gives us the flexibility to offer you affordable prices and individualized options. Our exceptional staff has the skill and know-how to recommend the personal or business insurance that may be best for you.

I have been a customer with the Zac Mcgrogan State Farm team for 2 years, and their service…read moreconsistently exceeds expectations. I wanted to share my positive experience, especially regarding my recent interaction with Zac. What sets this office apart is their commitment to clarity and true customer advocacy. Recently, I had purchased a new home. Everyone in the office was incredibly helpful, taking the time to thoroughly explain the difference between policy coverage. They didn't just sell me a policy; they ensured I had the right coverage, which ultimately gave me peace of mind and, in my case, even helped me to understand how to navigate a confusing situation easily. The entire office staff is highly professional, responsive, and genuinely friendly. If you are looking for an insurance agent who prioritizes personalized service and expert advice, I highly recommend visiting the Zac Mcgrogan State Farm office. (:

If I could give him less than one star right now, I would. I bought a new car in Spring of 2021 &…read moreswitched from Allstate to State Farm because of premium price. I have no idea why State Farm assigned Mr. McGrogan as my agent. He's anywhere from 2 to 2-1/2 hours round trip away from me. I later found out that there are agents only about 10 minutes round trip from me. I won't make that mistake again. I'll check location online first. I have a Safe Driver gadget that connects via blue tooth to an app on my phone. The gadget never has worked properly. I haven't heard from Mr. McGrogan since I first got the insurance in 2021. Each time I've contacted him about the gadget not working, his assistant is the one who emails me, promising to send me a new gadget. And I receive nothing. All I need in the way of insurance is renter's & auto. It seemed like once Mr. McGrogan realized he wasn't going to sell me any other insurance, he's only interested in selling, not customer service, so my account fell by the wayside in his mind. I have no idea how he would respond in the case of an accident or theft. In all my 70 years, I've never had any accidents, tickets, thefts, etc. But if this is his customer service with handling a small thing like a Safe Driver gadget, I'll either be looking to State Farm to give me a new agent, or I'll switch insurance companies altogether.

My AC stopped working and I had mechanical breakdown coverage, I was not very hopeful on getting…read moresomething for broken AC. I called the customer service and filed a claim, within few hrs of filing the claim Christina called and made sure everything is Ok and if there is any issue with the claim process. She followed throughout the process (which took just 2 days from filing to payment) and made sure i was informed during the process Great Customer Service Christina!

From the owner: Life's Better When You're Protected Under Our Roof…read more As your local American Family Insurance agent, I'm dedicated to helping you protect your dreams. My team and I are residents of your community, so we understand the importance of building strong partnerships with our friends and neighbors. Our unique background, training and experience allows us to provide personalized coverage for everything that matters most, including:- Auto- Home - Life - Rentals - Contractors - Home and Condo Association- Business Owners Package - And more Services

Mr. Bentley gave excellent service! I started a new business I needed insurance. I called around…read morefor weeks and got a few quick empty knowledge quotes or no call backs. Mr Bentley was differen, he knew all the ins and outs, was informative and knew where to look to get me the best premium. Yes it took a few days, and in the end my business is properly insured, Plus now I have a great relationship with a great insurance agent that has decades of experience. I 100% recommend him!

After several weeks of attempting to get my insurance premiums reviewed by Tom Bentley. I received…read morethe below email from Tom Bentley. I consider him to be rude, unprofessional, unresponsive and should be avoided. Mr Bentley's email response: What happened to switching to Shawn Johnson, he seems to be "closer to you" and he also seemed like a very nice agent? So now that you are hopping over to Steven Hay, did you tell him once that he has shown you how he can help that you are going to take his numbers and "shop the market"? I'm sure he will appreciate how he has wasted his time on you!

Nicole's team helped me save so much money on my insurance rate. I was beyond shocked on how much…read moremoney I was over paying! Very family oriented. What I loved most was the honesty of having good reliable insurance and understanding my coverage.

Formal consumer complaint officially filed with the Illinois Department of Insurance (IDOI Case…read more#01126957) regarding benefit misrepresentation. Based on my reviews on other sites, you can probably expect an immediate outpouring of positive reviews following this one. Clearly Hupp has tapped into her network to assist with damage control. I guess that points to how much intelligence she thinks consumers have by assuming they cannot see thru such a stunt. REVIEW: Worse than terrible. I have been an Allstate customer for over 25 years, and after my longtime agent left Allstate some time a few years ago, my business was apparently automatically re assigned to Nicole Hupp. In the past, I have had minor customer service gripes about Nicole Hupp, but I made no changes because that's a big hassle that I did not want to take on, especially after decades of loyalty. Admittedly, in hindsight, any hassle would have been worth it to avoid having to depend on Nicole Hupp. Recently, my wife's vehicle was totaled when she was hit from behind at a stoplight. As a result, I filed a claim with Allstate who I have used to insure my home, vehicles, and motorcycles for my entire adult life. A simple customer service need came up, so my wife contacted the general Allstate customer service phone number and was advised by an Allstate representative that this request of ours was common and something the agent could take care of. When I called Nicole Hupp's office, I spoke with presumably her assistant, who told me that Nicole was unavailable to speak with me, but she did manage to communicate with Nicole in real time to advise me that my request was denied and not possible. I requested a phone number to speak with an escalated resource because I was getting conflicting information from Allstate employees. The assistant put me on hold, presumably to discuss with Nicole, before returning to the line to advise me that there is no escalated contact option and I am free to contact the general Allstate customer service phone number. Instead, I reached out to the CEO of Allstate in addition to several senior level executives. Within an hour, my entire issue was resolved, my customer service request was granted, and many, many apologies were offered by the corporate level fixer who called me. Currently I am working with Allstate to reestablish our relationship, and I am working towards consumer protection and regulatory complaints against this agent and possibly Allstate too. This was not what I hoped to be doing with my time as a customer of over a quarter century, but I feel strongly about protecting people from this terrible level of "service" provided by Nicole Hupp. I have ways to get my problems noticed, but not everyone does. I would caution you to take whatever damage control response may be added to my review with a grain of salt. I have plenty of documentation to support my claim, including acknowledgement by Allstate that this situation was brutally handled by Nicole Hupp. I'd say hire any agent you can find before this one. What a shame.

Elizabeth is absolutely wonderful to work with!! She is always looking to help me find the best…read morequotes for my insurance! I also got my life insurance from them which originally I didn't realize they even had that service. My cars, house and life insurance is all with them! Elizabeth is Always there to answer any questions I have and Rick is great as well. Call Elizabeth and get great advice, insurance ( my prices are really good), house and cars all have good prices! Elizabeth is a great person!! Super friendly, very knowledgeable and so nice to talk to!!

Rick staff always respond to my questions quickly I appreciate it great service thank you !read more