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    EP Luxe

    1.0 (2 reviews)
    Closed 9:00 am - 6:00 pm

    Services - EP Luxe

    Equipment rental

    Party equipment rental

    EP Luxe Photos

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    11 months ago

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    In Tents Events

    In Tents Events

    (9 reviews)

    Excellent service. Every person I had contact with was so nice and helpful - from Sam and Kristen…read morewho helped with the booking and recommended which items we needed for our event to the guys who set everything up. Highly recommend.

    Completely disgusted with this company. Don't rent anything from this company. There's absolutely…read moreno customer service, especially on the weekends. I'd you have a weekend event, use another organization. Their main phone number has a message that says they aren't there on the weekends, but if you have an emergency, leave a message and they'll return a call 'IMMEDIATELY '...I called 4 times and sent 2 urgent emails. Guess what? Yep, not a single response. They provided an email advising they'd deliver my items by 10:15am. No call saying they'd be late, no follow up to my urgent calls and when they arrived 21/5 hours late with the wrong tent I discussed with Kristen (20x40).. unfortunately, I didn't catch the mistake on the quote, and they overcharged for another item, I was stuck with a 20 x 20 tent. When the delivery guys finally showed up, they forgot poles at the shop, so they left for an hour to pick up the missing poles. The guys were nice, just caught up in a bad situation. They called the 'boss' who clearly never learned how to actually act like a boss. A complete ignorant buffoon. She had no explanation for the lack of response to my many calls, or why Kristen didn't pay attention to what she wrote. The Boss tried to resolve the situation by saying ' let me see if we can bring an additional smaller tent, can we put that on your card...I couldn't hardly believe it. We're 3 hours late now and this giant fool tells me she'll try to help and give me your credit card so I can screw you again...well, hell no, that's not going to happen. You've already ruined my event with your 3 hour delay, the wrong tent, and your unprofessional, rude attitude. I would fire someone so inept if they worked for my company. So, I was being generous with the 1 star review. Nobody even checked with me to see if they could do anything more. Just left. No goodbye, no hope it goes well, no I'm sorry, or I apologize for the boss being an idiot, nothing. Got in the truck and left. Good riddance. I will never hire this bunch of unprofessional people ever again.

    EP Luxe - partyequipmentrentals - Updated May 2026

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