On the phone and in person they are efficient and friendly. But they gave me a used beat up car…read morewith 65k miles. That is not the worst part. This car has been smoked in lots. They tried to cover it up with horrible perfumes spray. I'm driving around with all the windows down and it's in the 90s. So nice people forced to deal with substandard cars.

Not my first time dealing with enterprise, so far the best service i get from the branch manager…read moreand people who works there, always made sure they put me in the right ride for the right price ! They are very professional and nice ! And they do care about customer feedback, thank you Cheryl and Mat

Great service, always professional and willing to go the extra mile to make sure I was satisfied…read morewith the repairs to the front of my pickup. Bob Martin Clyde, Ohio

Our experience with Fitzgerald Body Shop has always been exceptional in the past. When a rock was…read morekicked across the highway, scraping the hood of my car, shattering the windshield, and damaging the roof, I knew that's where I wanted my vehicle to go to be repaired. What I didn't know is that Caliper Collision had bought them out. No big deal, it's a preferred repair shop for my insurance company, so I'm sure it will be fine. Boy, was I wrong. My car was damaged on 8/4/21. L&M Towing in Vermilion came to get it that day and it was towed to Caliper in Monroeville that afternoon. All of the photos from the scene were sent to my insurance and I discussed in detail with the collision shop as to what damage was done. Payment was issued on 8/6/21 and repairs started to happen. It took longer than usual to get the windshield as it had to be OEM and I understood that because everything is taking some time with COVID. On 8/19/21 my car was finally completed and my husband went to pick it up. Not only had they not done the repair to the damage on the roof of the car, they had over sprayed my bumper and windows. The roof was pointed out and we had a picture from the accident scene yet they just didn't do it? Completely unacceptable. He was told that they would get it fixed and that it would be ready for pick up again soon. On 8/23/21 I was called and told that the overspray was taken care of and that the roof had been repaired. Again my husband went to pick it up. This time the paint was beautiful but the interior of the car still has glass pieces in it and there were black greasy handprint on the tan headliner and sun visor. He was told they would get it cleaned up, again, and it would be ready in the morning. I went to day, 8/24/21 to attempt to pick the car up again. The body work is perfect and the interior is clean but they decided to put my EZ pass and dash cam back on the windshield. This would be fine if they had put them where they belonged but they just put them wherever they wanted to put them. The EZ pass is not up and behind the mirror as I had it but in my line of vision. The dash cam placement now catches the block box behind the rearview mirror so I won't have a clear view of the road on camera. Yes, these can be moved but they should have never been put back on without being crystal clear as to where they went. I shouldn't have to scrape them off of a brand new windshield and remove the glue and place them again. The lady in the office offered to have them fix it but I didn't have the time or patience to wait any longer for my vehicle. Overall I am frustrated and exhausted with this experience. Work that was done was done lazily and some work was just skipped, and although all issues were fixed, it should have never happened like this. The EZ pass and dash cam are frankly not a big deal, but after dealing with issues for almost 3 weeks I am a little more than annoyed that I have to take the time to remove them, clean the windshield, and put them where they belong. I most definitely would not recommend this repair shop to anyone.

Lady at customer service counter was rude and unhelpful. I had a low tire due to a nail and no cars…read morewere available, but Sears automotive, which is in the same building, could check the tire. When I asked for clarification on something, she repeated back what she said with attitude. One of those customer service types that is irritated that customers even exist and that they have to tolerate them. I was going to discuss the fact that the delay would cause me to extend a day and I'd like to not pay for that, but knew she would be unwilling to help, so I called the Avis desk where I originally rented and he helped me. Too bad there's not many options in this location, because I would avoid this location if possible. By the way, the Sears Automotive people that fixed the tire were great.

If I could leave zero stars it would be appropriate. First of all the customer service may as well…read morebe in Egypt because nobody in this country would consider their service acceptable. After the trip from OH to MN...they decided they would add .25/mile for everything over 1000 miles when we rented the vehicle PER DAY! We were charge over $280 over what we agreed to and now the corporate office will not speak to us. Read the feedback they have on other sites as it's incredible this company still exists. We are filing with the BBB and seeking legal action against this company. AVOID LIKE THE PLAGUE! 7-14-16 UPDATE: The company insists that I CHOSE to pay for a mileage based rental EVEN THOUGH it would mean that when I RENTED the care I KNEW I would be paying double the cost of a per day rate! It is unbelievable that this company can stay in business with this type of deception to their customers...I'll update you all on the outcome. It even gets better...the company was going to credit us $100 but then decided not to and refused to adjust the billing. Rented from Enterprise twice since then...they made the comment that they get ALL the best customers from Avis because of the VERY poor customer service. Please reconsider your choices when renting...

I have rented cars several times and every time I make the mistake trying to rent from avis I…read moreregret it. I was charged $485 and upon arrival to pick up the car , I'm subject to a " soft credit check" that not only wasn't highlighted or mentioned prior to deducting almost $500 from account but was determining if I would receive a rental. Seems to be an unfair business practice deduct the money for the rental of other factors not mentioned ,in the call customer service I previously had or at the time of rental confirmation, will decide availability. I was stranded waiting for a ride and again No mention that pick ups are only available 24 hours prior to reservation. If these restrictions and requirements are valid they are not highlighted or mentioned intentionally in ways to mislead customers. I do not recommend this company in particular this location.

I reserved a rental online through priceline.com excellent price and booked for a week as my car…read morebroke down, of course on a Friday evening. No where on priceline, or in the rental office at Avis was I advised of a security deposit ( which I won't get back until the car is returned) I am a limited income handicapped senior citizen, who's grocery and gas money is now being held hostage by a company that doesn't need it. I called customer service to no avail. My receipt shows what I thought I would pay, but check my bank account, and they took an extra $200 dollars... how can this be legal?? I didn't sign anything that says they would do that.

be careful, take the car elsewhere and have it inspected before buting from here. my girlfriend…read morebought a car here and its junk, burns oil, the parts for the parking brake are non existent, amongst other issues

Beyond disappointed with a recent experience. I reserved a full size van to rent, several months…read moreago, to transport guests to and from my wedding reception. Made a personal visit to American a month before the wedding to confirm the reservation, all good. 12 days prior to the wedding, I received a call from Zip, the rental boy, informing me that the van was overbooked and I was not going to have the van I reserved for my wedding reception. I was beyond upset and disappointed with this, and made this known to Zip. Thankfully I was able to secure a full size van from a different rental agency. Later, the dealership owner called and apologized for the incident. She told me that the van would now be available for me, and was gracious enough to offer at no cost. I'm sorry....too little, too late....don't want or need any other surprises.

The most unhelpful despicable customer service I've ever encountered. Avis needs to fire the…read moreManager and employees or take away their franchise. I had a van with engine light on and running 45 mph max and they were unwilling to switch my car out even though they had cars available. They were more concerned with leaving at 5:30 than helping me with my safety. Instead they want me to continue driving a vehicle that barely

If I could leave 0 stars I would, I have never dealt with a less professional company in my entire…read morelife. I made a reservation for a car because I have a road trip for a wedding, they call me TWO HOURS BEFORE PICKUP and tell me they won't have a car for me. The customer service is god awful and rude. Not to mention the worker messed up his "mental math" when putting in my reservation in the first place. I can't say enough bad things about this place. ABSOLUTELY RIDICULOUS, DO NOT TRUST THIS PLACE. LOOK ANYWHERE ELSE IF POSSIBLE!!!

Worst car rental experience I have ever had! I have rented from Enterprise before and never been…read moretreated like this. I drive a SUV and they put me a Chrysler 300 that had not been cleaned. The last person's information was still in the vehicle, the vents were dusty. The customer service was terrible, I signed all my paperwork before even looking at the vehicle. Told if I didn't return it with a full tank of gas, I would be charged 10.00 a gallon for the gas they have to put in.

Thank You for helping Make My trip to Ohio & Michigan Wonderful…read more I Made a Reservation with Marcy about 2 weeks prior to my visit in November 2017, we went over what my preferences were and she assured me I'd have a car ready upon my arrival in Ohio. I had concerns because I was visiting from California and only carried A Cali Insurance policy & Cali License. As well as a Regular VISA debit card. Many other places I called had criteria I didn't meet coming in from out of state and they wanted a couple hundred dollars more for the rental. So I made the reservations and hoped for the best, when I arrived I was Greeted with a Friendly Hello, Paperwork that was Already prepared and keys to a new 2018 car =) I signed on the X and was ready to go in less than 5 minutes. I kept the car for 2 weeks it ran perfectly, and made my long road travels quite comfortable. Thank You Marcy & Associate for providing such Great customer service, perhaps we will do business again in the future.

Stacy was very willing to help find a local resource for the vehicle we needed. She was gracious…read morewith her time and knowledge. thank you, thank you!

These guys do everything. Always courteous and helpful. I get all my oil changed and alignments…read morehere. Just put a set of tires on the wife's vehicle here. Always clean it well too!