As a Five Star Hertz Gold Member, I can say with 100% certainty that this is the worst Hertz…read moreexperience I have ever had. I picked up my one way rental car today, which ended up being a truck, and it had 1/4 tank of fuel, no wiper fluid, the outside looked like it had driven through a locust plague of biblical proportion, and the center console had boogers crusted all over it. I don't think this is a reflection of Hertz corporate, but this specific location is definitely a dumpster fire.

Five Stars Plus from this car rental business! Called and got quotes from Hertz and the only other…read morerental place in Quincy and Hertz quote was by far lower. They were fast, friendly and I got a vehicle that looked detailed and was great on gas where once again I saved a lot of money. So happy Hertz is in Quincy!

They will let you make reservations online and through call but when you arrive there, they won't…read morehave any cars available. it happened to me twice and both times our plans got cancelled because of it. when asked, they will say our reservation department and us is completely different and they would let you make a reservation even if they haven't any availability. please beware before booking a reservation with them. so disappointed.

All working great here for sort of Plan B stop at Kirksville Airport. I'm into a new 2019 Dodge…read more1500. Just right. Great staff and service of pickup to their office shortly after our call for help.

reserved a minivan a month ago. went in person to confirm rental and payment. they don't take…read moreadvance payments so confirm my card and availability was told that was good and car was available and payment with Chime Credit was fine. get a a call this week confirming I was still needing car said yes and again confirmed payment type and deposit and pick up time. get there this morning and was denied pickup because of payment with chime credit. and we are out of state. wow confirmed ok twice to be told by a anyway that we do not accept that and the person who told you that was wrong. thank you for reining my trip to my granddaughters birthday.. would have been nice if you would have tried to find us somewhere where could have rented from.. I was crying when I walked out.. we took my daughter's aging Trailblazer.. guess what we almost made it. Had to wait for a tow and find a mechanic that works on the weekend

the enterprise here in jacksonville is the biggest joke and most unprofessional rental place i have…read moreever seen! my friend had rented and reserved a band so she can go on a very special trip going down to south carolina and whenever she made the reservation the band was supposed to have been reserved until 4:00 p.m. she gets there at 1:45 approximately and she walks in and the band the band got rented out from underneath her to a church that walked in and decided that they needed a band wow i'm telling you guys go to urgent car rental this enterprise here in jacksonville illinois is the biggest joke most unprofessional and it is so hard to get a hold of them i'm telling you run for the hills run for your life stay away from the enterprise car rental in jacksonville illinois it does not even deserve a one-star