My experience started out with very friendly service. My appointment was for 10:30, I arrived at 10:35. But then told they would need to take the car to get an oil change, about 15 min. I agreed to wait. About 11:20 the car still not back but it was next in line! They offered me a smaller car as I was to have an SUV. I decided to just go ahead and take the smaller car. So paid my deposit signed the papers went out to the car. Wow, there was water marks on it like it had been sprayed the windows front and back were completely filthy. I couldn't even see out the back window. And overall the car was dirty mostly outside but some inside I took pictures. I took a rag and wiped it off myself, and then decided to go in and tell them. What I was told was they don't detail the car they just spray it off! Really! And not one person apologized for my wait! This is the only rental service in town. No one has a choice! I guess that's the customer service that you get. read more

This is the worst company I have ever dealt with in all of my life. No exaggeration. Not even a little. I am currently recovering from surgery (invasive spinal fusion) I had performed in Michigan. We reserved a rental car to take me back to Michigan for the post-op appointment from this location, far in advance. The morning we go to pick it up, there are NO VEHICLES at all. The lady running the store said "We're getting some in this afternoon, I'll call you." Did we get a call? NO Did she shut the phones off during business hours? YES My sister and I both tried to get through for 2 hours, and the phones were shut off (like an office would for lunch break). TWO hours of hearing "Your call cannot be handled at this time. Please try later." Mind you, this scenario had already happened twice prior to us with this location. It's a small town though, and it's the only car rental service around. So, I decided to call customer service corporate. I spoke to Becca, who seemed to be very concerned with all the times we'd been inconvenienced. She typed copious notes of all the experiences, said she escalated to management, and said a manager would call in 1-3 hours or sooner. (Never received a call). She also revised the reservation to pick up a vehicle at an alternative location- the airport in Champaign. I told her we had tried this before, and they wouldn't rent to us because we weren't using the airport in Savoy. She explained as long as we paid the $300 additional deposit for using a debit card, they HAVE to rent to us. So we went ahead with this option, received a confirmation to pick up that evening. Becca took our email address to send the confirmation, and gave us the confirmation number over the phone as well. We never received the email, so I called customer service back and spoke with Stephanie, who again, confirmed we were good to go get a vehicle at the Airport. She sent the e-mail, AND then transferred me to Sandra, who ALSO confirmed our reservation to pick up the vehicle at the Airport, and she showed me where to find Enterprises policy about the $300 additional deposit for using a debit card, so if we had any pushback at the Airport like last time, we could show them the policy. Everything seemed to be rectified. We spent over $70 getting a ride to the airport (Lyft) only to find THEY ALSO HAD NO VEHICLES!!! AND told us that none of the car rental services at the airport would accept a debit card at all, as their card readers wouldn't read them. (In 2026?!?!) What good is a confirmation number if they are not confirming there are available cars??? What is even the point of having one if they don't have any vehicles available? And how does a car rental service just have NO cars, especially when they know they have confirmed reservations? How do you confirm having a product without having said product?? We still have not received a call from management. No apologies, no "how can we make your experience better", No one checking to even see if vehicles are available- which makes NO COMMON SENSE AT ALL. No effs given by this ENTIRE company. They do NOT treat their clients with any mere, decent civility, as you can see not just from my review, but other reviews as well. Closing up the store early and still getting a full paycheck? Shutting the phones off so clients cannot call? Blatantly lying to clients? I've never seen or experienced a worse business than how Enterprise runs theirs. AVOID AT ALL COSTS IF YOU CAN!!! read more

Went to pick up car Called first to find out they didn't have a car available was told by the lady I was speaking to they would call if they found one they never called me back! They I spoke to said that the number i called dose not know what is going on at their rental business. I'm done with this rental business not happy no stars from me read more

Echoing what I see in the reviews. Terrible service IF they even have the car they were supposed to reserve which they didn't this time. Last time and there will not be a next time, I rented a car itsmelled, was dirty, low on gas and covered in snow. read more

They DO NOT care about their customers..They say the will take care of the situations and a regional manager will get back with you. I'm now months in and NOT 1 person has reached out to me. Even after i have spoken with customer service with promise that i would hear from someone..Sad... they just tell you what you want to hear then brush you off.. read more

Only rental car place In town so they can operate how they want. They won't come pick you up. They make you wait a long time even if you have a reservation read more

Customer service was good but the car I received smelled of smoke, which has been air freshener to cover up. Car was not well taken care of and had over 50k miles, which isn't a big deal to me, just odd for a rental car. Car was given to me filthy on the outside but decently cleaned in the inside. Had less than a half tank of gas, that is what I returned it with so hope I didn't get penalized since I didn't get any paperwork when I dropped off. For that matter i didn't have any rental paperwork (but called to confirm that was normal) she confirmed I was all good to go. read more

Absolutely horrible service. They initially changed my pickup time at the auto body shop. Then when I got there they were not even on location. One of the auto body guys had to drive me to their location. When I got there they had me sit down for a while then finally proceeded to tell me they still do not have a vehicle for me and they were going to have to drive me home and bring me a car later in the day. After 20 more minutes of sitting someone finally came to drive me home. Once they finally brought me a car later that day they didn't even bring me the right car. We requested a hatchback because we have kids and strollers. Instead they brought us a small sedan. read more

Incredibly unprofessional. I understand a wait time, but there's no need to get a nasty attitude. Then, when I say there's no need for a rude attitude, they cancel the reservation that was placed by my insurance. The manager is incredibly rude and denies having an attitude. She was rude to others while I was there too. Several were promised a vehicle and kept getting the run around and when the customers asked, she would snap at them. Save yourself the hostile treatment and go to Hertz. read more

Website is worthless, lets you reserve cars that don't exist. Now we are scrambling to find a ride for my father being released from rehab two hours from home. Do not use this location. read more

My experience with this Danville location got worse, when the Regional Manager, who was one of the original people I complained about being incompetent and insensitive, called me in response to my post. His energy was negative and condescending. When I explained my gripe with him, his reply was "well we've done all we're gonna do". I encourage anyone who agrees that the staff at this location needs serious customer service training, or to find another job, to file a complaint with the BETTER BUSINESS BUREAU. I'm hoping that the Corporate Office takes a close look at this operation and take action to put people in place who give a darn about Enterprise's reputation and about the people they serve. Kem Poke read more

I would like to start the review by stating that the person who helped me at this location when I was physically there was great. Unfortunately, Enterprise's main marketing strategy is that they pick you up. Once I arrived in Danville, I tried for two hours to get someone on the phone to have someone pick me up and no one would ever answer at the local location. I eventually had to make other arrangements after spending two hours trying to get through. Once I arrived, I was overcome by the smell of something similar to cat urine, which the other customers standing in line were commenting on, as well. I had no issues with my rental car, but had agreed to return it at 2:30 Saturday and decided to try once again for a pickup. They did not answer once again, but this time it was because they close early on Saturdays....I wish they would have informed me because I would have either had them pick me up earlier (Although I probably would not have been able to get a hold of them) because I would have liked to go over the checkout of the car with them since I had to leave a $200 deposit. I will definitely know to check next time, but I've never experienced this in renting a car in the past. I then left my keys in the drop box, but soon realized I had left a gift for someone in the car. It is now Monday morning, I'm trying to board a plane and I have been on the phone for over an hour trying to get a hold of them once again, with no one answering my call. I finally called Enterprise customer service and they were unable to get through to the local Danville location, as well. They informed me that all they could do was file a report and I will hear back in 3 to 5 days whether or not they found the item. This was my first time to rent with Enterprise and since I write a monthly travel article for a magazine, I will definitely let others know about my experience. PLEASE BE WARNED! read more

I've been trying to get ahold of someone at Enterprise in Danville, IL for a week now. I cannot get anyone to answer the phone. I'm stuck using Enterprise after I was rear ended and the insurance company the person who hit me uses insisted I use Enterprise. I waited on hold again today for 10 minutes and nobody picked up. I called a bit later and waited for another 15 minutes and then heard someone pick the phone up like they were going to answer and hang it up. I have a pickup scheduled in a month but am afraid they won't pick me up if I can't even get ahold of them to confirm an hour prior to pickup. I ended up calling the main Enterprise number and pressing two to schedule a new reservation just so I could get someone at corporate to help me with my existing reservation since no one answers the phone at the Danville, IL location. read more

I have rented from this location at least once a month for the past 2 years, the staff is very friendly and strive to have a good relationship with all clients from what I have seen. They make the honest effort to go above and beyond the normal level of service compared to other locations. read more

Long story, my wife had an accident and her car was taken to the service department over the weekend. Our insurance agent contacted the Danville Enterprise to reserve a car on Monday morning, and Enterprise called my wife to confirm the reservation. The Enterprise agent said the car would be ready at 3PM and my wife said she would be there after 3 to pick up the car. I got off work at 4:30, went home and picked my wife up to take her to get the rental. We arrived at Enterprise at 4:50 PM. We waited for the employee to finish with another customer, and at 4:55 she asked if she could help us. My wife said I have a car reserved. The employee was extremely curt and said "We don't have any cars left. We're closed." We again said we have a car reserved and she replied "That was for 3 o'clock. We only hold cars for an hour." Then she locked the door and walked to her car. We were left standing there with no car and no employee. My wife was never informed of a 1 hour hold policy, or that the 3:00 time was an appointment. She was just told the car would be ready at 3:00. There were also 12 cars with fleet license plates or out of state plates with Enterprise stickers on them in the parking lot at the time. A quick search online showed cars available for rent at the Danville Enterprise first thing the following morning. It appears to be a case of an employee that wanted to leave right at 5:00 PM and just wasn't willing to help us. Thanks to a rude and selfish employee, my wife, who is in the Air Force, doesn't have a car to get to work in the morning. This is unacceptable, Enterprise! read more

Great customer service, and always look forward to renting from them.

We would like to thank Mr. Will Gianelli, who handled our check-in with professionalism and courtesy. He is an outstanding asset to your company and deserves any perks given to excellent sales associates. We will be renting from the Danville, IL., location on a regular basis due to this employee. The car we rented was a Chrysler 200, and had a slight smokey odor, other than that, the ride was great. Thank you for your time. Respectfully, The Clouses read more