The service at this location was magnificent and the manager couldn't have been more helpful in a…read moredifficult situation for the rental required. The vehicle was more than adequate and did the job as required, considering it snow heavily, most of the time, I had it; so it did more than an adequate job. Overall, I couldn't have been happier with my experience! Thank You to the staff at Bristol Car and Truck Rental!

From the owner: We Provide Ontario's Best Rental Experience…read more Bristol Rentals Ltd. has been offering car and truck rentals in the Greater Toronto Area since 1992. Owned by the Kesten family, it has fostered a reputation for honesty, integrity, customer service, and vehicle reliability. Originally a truck rental business, it expanded to add car rentals at many of its 13 operating locations, along with a full line of commercial and moving truck rentals, refrigerated trucks, trailers and passenger vans. Bristol is a neighbourhood vehicle rental supplier, serving local communities throughout the GTA. Our managers are long-term employees that are experienced, capable and friendly, and pride themselves on participating in their communities and getting to know their neighbours. We look forward to you driving with us, whatever your vehicle need.

I was told by the branch I originally rented from that I could complete an after-hours return at…read morethe Barrie location, but when I arrived there was no after-hours drop box and no way to finish the return. I tried calling this branch for several days to resolve the key handoff, but no one answered the phone or returned any calls, even after corporate documented the situation and instructed this location to reach out. Corporate confirmed my return and noted everything on my file, but the Barrie branch still provided no communication whatsoever. I had no transportation to bring the keys in person, and the lack of response from this location made a simple issue far more difficult than it should have been. When the branch finally did contact me, they asked for information I had already provided multiple times and offered no reasonable solution despite the situation stemming from their own lack of availability and communication. The customer service here was astonishingly poor, and the level of disorganization was shocking. Overall, this was an incredibly frustrating experience. If you need a dependable or responsive rental location, I would strongly recommend choosing a different company.

I rented a truck from this location, returned it and forgot my seeing glasses on the dashboard…read morewithin an hour. I was back at that location. They already had rented out the truck and didn't even bother to give it a brief search of any content from the previous renter... they said they will get in contact with me .. it's been weeks . Very poor customer service

The worst rental car experience ever. Please do not use this rental company. If I could have used a…read morenegative star I would have but your forced to give them a star. I was scammed by the tow truck who got a kick back from this company. My car was towed from an accident in Pickering/Scarborough border where I live in Pickering. The rental car was delivered to my home. I asked will they pick it up when the rental is over and they said yes. When the rental was over I was asked to return the car on Christmas eve. I asked can they not pick up the car since it was delivered the same way. They said no. When I realized this company was located off Hwy 400 north of Finch I called back but they closed early at 2 pm for Christmas eve. I then realized the reason they went out of the way, a 1 hour drive to my house, they did so to get my business. Who rents a car that is a 2 hour round trip and pays the gas to do so when I could have got a local car rental. The car was older for a rental a 2021 Toyota Corolla with dents and scratches all over. I talked to Jason and he said there is nothing he could do not even giving me a 50 dollar credit for the gas I had to use for 2 cars to drop off the car and the fact that I was lied to about them picking up the car. This company scams people. Please be careful and do not use them

They rented me a car with bald tires as advised by a mechanic when I had to get the oil changed on…read moretheir car which as of today I havent been reimbursed for. When I confronted them about it they said because I had the car for 4000K the tire tread went from 70% to 40%. Will never rent from them again.

A few things weren't quite right with our experience here…read more 1) I phoned to let them know we were running late (so they didn't give away our rental) and the person on the other end of the phone was very gruff. They asked me what class of rental I had booked. I have no idea! I'm in the middle of a forest driving my car. Why don't they know? They've got my name and my booking - why don't they know what I booked? It's probably a computer thing - but fix it! 2) Luckily my husband remembered the class of car. So next I'm told they don't have what I booked, I'll have to take something smaller. Huh. why did they let me book if it they don't have it? Typically with my regular rental place, they upgrade me for no charge. (Avis did also downgrade the price to go with the smaller car - but there were lots of other cards available for in the lot. Luckily for us, my in laws were not feeling well enough to go out - so this smaller car sufficed.) 3) They *appear* to charge by the calendar day - not what I'm used to. I'm used to being charged by the 24 hour period. I wanted a car for 48 hours, and I was told at checkout that this was three days. (check out 2p Sat, return 2p Mon) 4) The contract only provided for 100Km/Day - typically I get unlimited local miles (i.e. - within the province). Our total bill for a small car was $148 for 2 days (36 hours - ended up returning late Sunday afternoon via key drop) which is quite a bit more than I typically pay at my regular vendor. I don't know how much was mileage vs Km as I did not get a receipt emailed to me. 5) The person serving us on Saturday bordered on rude when we first got there. They did eventually warm up but it was a hard sell. If you don't like your job, get a new one. No reason to be unhappy especially if you are in customer service. I feel bad for them; it's hard to go to work everyday when you don't enjoy the work. 5) The car was not as clean as I would have liked both inside and out. I cleaned the inside to the point where it was no longer distracting me. Overall, not what I'm used to or expected. We had no choice due to the timing - they were the only car rental open Saturday afternoon. So it is what it is. Would I return: I will try really hard to arrange my schedule next time to arrive in the A.M. if at all possible to avoid dealing with them again. I may not have a choice though. Would I recommend: No.

The vehicle was ready, nice and clean but the service was absolutely brutal. I reserved online but…read morewhen we got on location at the time we said we would be they wanted to charge us for 2 days instead of one because our pick up time was not within the 24 hours. The reservation online showed us the time we requested and the rate but once on location they weren't willing to honour what we had printed from the site. Lady said online is corporate and doesn't match in-store so too bad, nothing they can do or wanted to do! She couldn't have cared less! She was rude, unapologetic, didn't smile once and made very little attempt to even acknowledge us! We had to leave and come back 4 hours later! I will absolutely not rent from them again. There are other options.

The so called Branch Manager here named Tom is seriously lacking any knowledge of customer service…read more He is rude, arrogant and condescending. Do yourself a favour and rent from somewhere else to avoid dealing with this guy.

1 Star (wish I could give 0 stars) Booked a truck at Budget…read moreTruck Rental on Bryne and was not told anything about a required deposit or the need for a credit card at the time of booking. When I arrived to pick up the truck, I was informed that a credit card was mandatory, which I wasn't prepared for since this was never mentioned. To make matters worse, the employee laughed in my face instead of being helpful or professional. I left and took my business elsewhere. U-Haul accommodated me immediately without a reservation and had a truck available on the spot. Budget staff didn't seem to care at all that I walked out and lost their business. So unprofessional. I will never recommend this location to anyone and will be sending everyone I know to U-Haul instead--their customer service is ten times better.

Needed a last minute rental. Called and they said they couldn't pick me up as he was alone…read more Understandable. Rented the car for about 3 hrs. Attendant said he would give me a discount because of short rental period. I said " great thanks ". No discount given. Ok no problem. I then ask if I could get a ride home. (2.8km). Attendant said sorry but he was alone. There was an employee sitting down behind the desk making a comment on how she had nothing to do so they exercise at work. I could understand everything up until the refusal to give me a lift home. I slipped on the icy sidewalk and aggravated a pulled hamstring. Collecting money Customer service

Super nice people! they went above and beyond to help us with our windshield wipers. Thanks guys!read more

From the owner: Our family-owned business is dedicated to achieving complete customer satisfaction by offering…read moreservices including detailing, window tinting, and auto glass. With over a decade of experience serving Barrie, our team consists of trained and certified professionals who use high-quality products to ensure the best results for our clients.