Easy to get appointments, don't usually have to wait long between arriving and being seen by a dentist.
My family has been going to enhance for many years, unfortunately I don't feel the service is as good as it used to be.
I called and made an appointment in Aug because I thought I felt a tooth break while eating and a week later had really bad tooth pain.
I explained all of this to reception, so when I went in for my appointment I assumed they would fix the tooth. I was wrong. I was given X-rays and a lecture on proper care, I was given a 'plan' to showing all the teeth they figured needed to be fixed. One of which was not the tooth I thought the pin was coming from. I was mislead into believing that there were three fillings and a root canal to be done on one side, so I booked an appointment for the fillings. When I went in for the fillings, the girl who put in the freezing needles was inexperienced and unsupervised. Unfortunately I felt every needle prick and move while she was inserting the freezing. Then the dentist came and she guilted me the whole time about flossing. A few days later I was still in a lot of pain, it actually felt worse, so I called and asked them to look at the work. I was fortunate to get in right away and seen a different dentist. He told filled a cavity that had been left as a hole in the side of the tooth that the previous dentist had filled, and checked the tooth that I felt the pain was coming from. Again I was told there was a root canal needing to be done and that there was one other tooth that may need a root canal in the future. After healing from the needle holes, I noticed I still had the initial tooth pain and throbbing so I made an appointment to do the root canal. (Insurance maxed out by this point so this was coming out of my pocket). I get in and see another dentist (owner) who tells me I need more fillings and another root canal done, I told them they did the fillings already and so he had a dental assistant explain to me things I apparently had already been told - but I had not been told about the additional fillings they seen needing to be done on that side of my mouth. Thankfully, the root canal went well and seems to have healed, but I will be going to a dentist who listens in the future. It seems one of the fillings needing to be done is on the tooth that has been aching for almost three months now. I'm sad that I had this experience, but I don't feel I can continue to go here any longer.
(Also, no direct billing or payment plans avail unless you pay in advance and have a credit on the account). read more
