The ordering process was easy, BUT I was told that I would receive my transmission in 7-10 days. Great, right!!?? A few days went by and I called to get an update where I was told that my tranny would be SHIPPED in 7-14 days!!! NOT HAPPY and neither is my customer. I was told that my order would be expedited. That was an outright lie. No one picks up the phone and you are on hold FOREVER!!! When you do get someone, they are rude and not willing to help you. I hope that I don't experience what other folks have once I get this transmission. NEVER. AGAIN. read more

I orderted an engine back in Sept 2025. They sent and engine that was pure crap, worse thaan the one I was replacing. I have talked with the several times qith BS pronises. They had agreed to replace eengine and pay my labor losses. I have received absolutely nothing but lies, I am getting an attorney involved now, Do NoT Do BUSINESS with THESE PEOPLE ******* read more

Edit We purchased a transmission. When we received it 3 weeks later, it was a crap transmission and never left the shop. We decided to go through the warranty process. It was promised to me by Alan (extension 2061 when you call 888.344.8044) that the labor to put in the second transmission would be covered. We waited another two weeks to receive the replacement transmission and paid the mechanic for the second time $1,100. At this point, we paid $2,200 for labor plus $1,300 for the transmission. A grand total of $3,400 and 2 months without the vehicle. When it came time to get the money back for labor, we were given the runaround. Alan lied to me, cussed at me, yelled at me, and hung up on me more than once. I am beyond livid. They just told us today that we are getting $250 toward labor and that's it, which we haven't received and don't even know if that's true. We were told to talk to Samantha, but she won't be in until Wednesday. We were also told by Alan via email that we have lost the privilege of their customer service (so I don't know how calling Samantha on Wednesday is gonna go) and they will no longer speak to us. Please never buy anything from them, and if you get the chance, call Alan and ask him what exactly his job title is. Because at this point, I've been told he's in accounting, he's the manager of warranty, the manager of customer service, and he also answered the phone when we tried to talk to someone in sales. So please just ask him. He really hates that question because when I asked, he yelled, cussed, and hung up on me. Let me know how it goes for you. He also is screening our calls and refuses to answer until I dialed *67, and wouldn't you know, he answered. I'll let you know what Samantha says on Wednesday read more

Horrible experience, rude customer service when calling for assistance. Order transmission waited 2 weeks to receive it and was sent the wrong transmission. When called regarding it was told that it would take 48 hours for the warranty to review it and after that another 2 weeks if I wanted a replacement or 5-7 days for a refund to be sent back. To say the least we are still not able to fix our vehicle and are still waiting on the money to be able to fix it. Clear to say will never be ordering from them again or referring anyone. read more

This company is very bad. They have not honored their own warranty policies and have just left me in the dark. When I made my warranty claim I made sure that I did it all correctly and on time. I did my best possible to keep it all professional, but this company made it very hard. I have tried to contact them many times and they never responded. I called them and they told me that they couldn't honor the warranty, because I had done it too late. This is very false, as I did everything within the timeframe that they had given me. It seems like they have done the same thing to many others, based on others reviews. There are reviews on other websites, like pissedconsumer, trust pilot, and Better Business Bureau, that all talk about their true experience. It seems like myreputation.com can be easily manipulated to show only positive reviews. I am very dissatisfied with this company and my experience. I will never buy from this company again, as this is a very bad business. I wish I could upload pictures and videos on here so you guys could see just how bad my engine was, when it arrived. It has many metal pieces inside the oil pan and it even had a loose bolt inside it as well. They already knew that it was a bad engine, and they still decided to send it to us. This is the worst experience I have ever had with a company. I lost more that $2000 doing business with this company. I would definitely give it zero stars if I could. read more

I would like to share the worst mistake I have made on 8/2/2025 I trusted the Engine & Transmission World company I bought a transmission for my car I used my credit card to pay but here comes my nightmare they told me that the transmission was going to arrive between three business days and nothing ever arrived I called them and they told me it was already ready in their truck I asked them for a tracking number but the answer was we don't have one call us in two days I called again for several business days, and it was the same answer, your transmission is in the truck and we don't have any tracking number and I never received anything. I called again and wanted to contact the seller who I spoke to the first time when I bought the transmission, and it was impossible. They never answered my calls, they always sent me to the shipping department. Here comes the robbery, be very careful with this company, they are thieves, scammers. I paid them $2045.00 for the transmission and shipping. When I saw that I never received anything, after several business weeks I decided to cancel my order, and I contacted my credit card, and they told me that they had only returned $1425.00. I contacted Engine & Transmission World because they had charged me $620.00 dollars. They told me it was for shipping and restocking fees, but I told them that you never sent anything, and I never received anything. Their response was that we never sent anything, but you cancelled the order. Now you must pay. For shipping and restocking fees Now I have to pay my credit card balance of $620.00. Be very careful with these thieves. If anyone knows a lawyer or a way to file a lawsuit against them, please put it in the comments. Let's join all of us who have been robbed and file a lawsuit. read more

Purchased a transmission from this company received and paid to have transmission installed. The transmission had no reverse and second gear was no good. Called and they sent out another transmission when asked about labor cost was told they normally don't cover the uninstall portion of the labor but would pay for the reinstall. According to Allen who apparently has many different titles within the company with this being an outstanding circumstance they would fully reimburse for having the second transmission installed. I payed the 1100 dollars to have the 2nd transmission installed. After 5 to 7 days me and my wife simply called to find out about our labor warranty status. We were given the runaround and were mis informed on who we were to talk too. When asked what his title was within the company because we were told he was accounting he asks my wife " are you f#$&ing crazy" then hung up the phone. After several attempts to find out when we could be expected to be reimbursed for the second labor charges accused the refunded only 250.00 of the cost which I still have not received. This company is deceptive in their tactics and do not honor their terms and conditions whatso ever they have now black listed us from filing a complaint with anyone above Allen I can only assume he runs the show. As a business owner I could never get away with treating my clients this way nor would I ever. Do not buy anything from this company. They are crooks and give other parts suppliers a bad reputation read more

Would never use or recommend! They sent me an engine in May, did the oil changes like I need to do, and Engine started to knock. I told thme and they did not honor the warranty. I also bought a transmission from them and as soon as it was installed it was rattling and they blamed us for it, not wanting to cover the warranty. When i went to speak with the manager they had me on hold for 2 Hours, eventually I had to hang up. I would give it Negative stars. read more

I ordered an engine months ago and they sent the wrong one. I requested a replacement and they didn't have one so I asked for a refund. We are about 2 months in and I get nothing but a run around on the phone, the warranty email is no good. I paid $3300 and have nothing to show for it and cannot get past the operator to talk to any one else. DON'T BUY FROM ENGINE AND TRANSMISSION WORLD!!! read more

I bought an engine from these people and it was the wrong one. Took weeks to get them to come get it. I requested a replacement and waited. Nothing. Finally asked for my monet back and have been waiting 6 weeks! I call every Friday and get the run around. I am several months into this and $3300 and still have a broken down car. Unhappy customer read more