I am extremely disappointed by my experience with Lisa Endicott and Endicott PR, particularly because Lisa and I have known each other since we were 14 years old at The Hockaday School.
Lisa actively recruited me as a client. I entered the relationship believing that our long history meant that if there were ever concerns about performance or billing, we could simply pick up the phone and work them out.
Instead, after only about one month of service--while I was already concerned about deliverables and whether the work I expected was actually being completed--I was shocked that collections were already being raised.
The situation has since escalated to VeriCore and Carrie Johnson. I continue to dispute portions of the billing, including additional hours that I do not believe I authorized and charges relating to work or deliverables that I contend were not completed as expected.
What bothers me most is that I have repeatedly tried to resolve this directly with Lisa. I have sent her several emails asking to talk and work things out. Rather than having that conversation with me, I have been directed back to her collection company.
As a longtime friend and client whom Lisa personally recruited, I find that extraordinarily disappointing. I wasn't asking her to simply erase a legitimate bill. I was asking to sit down, reconcile what was promised, what was delivered, what additional work was authorized, and what amount was actually owed.
There is also a disagreement regarding the 60-day termination provision. My understanding is that services continue during that notice period. If I am being asked to pay for those 60 days, I believe the corresponding contracted services should be provided.
Most recently, VeriCore informed me that it was conducting what it described as an "asset and liability investigation," including contacting the Texas Secretary of State. I found that escalation extraordinary for a bill that I have been actively trying to discuss and resolve.
Collections should not become a substitute for resolving a legitimate disagreement between a business and its client. In my experience, the aggressive collection approach has made an already difficult situation far worse and has destroyed much of the goodwill that might otherwise have allowed us to resolve this directly.
For anyone considering Endicott PR, I strongly recommend getting everything in writing: exactly what will be delivered, how additional hours must be authorized, what happens when deliverables remain outstanding, how the 60-day termination provision works, and how disputed invoices will be handled before they are referred for collection.
This is my personal experience and reflects an ongoing good-faith dispute about services, deliverables, authorization, and billing. I sincerely wish Lisa had simply been willing to sit down with me and work through those issues directly. read more
