I just moved to the area and was excited to try this salon after my mom recommended it, but…read moreunfortunately this was one of the worst experiences I've ever had. I made an appointment online ahead of time with Julie. When I arrived, I told them I had an appointment and was asked to sit down. About 10 minutes later, they told me they *didn't have my appointment*. I even showed them my confirmation and confirmed the address, and instead of taking responsibility, they asked if I was at the right salon. At that point, they asked if someone else could do my nails since my appointment "wasn't there." I agreed, but honestly, I should have left. I was seated with Mai. I came in with long, natural nails that I really loved. She asked if I wanted them shorter and I said, "just a tiny bit shorter." Before I could even clarify, she immediately grabbed the clippers and cut one of my nails way too short without checking. I was shocked. When I told her how upset I was, she just said "sorry" and continued cutting the rest of my nails down basically in half. I was honestly devastated. Then came the color issue. I originally picked a yellow but changed my mind because with my nails now so short, I wanted something I felt better about. I asked for a purple shade. She brought over a color board, I picked one, and then suddenly I'm told it's $5 extra. Why bring me an upcharge option without saying anything, especially after everything that already happened? The colors weren't even anything special. I declined and picked something similar that wasn't extra. The quality of the service just kept going downhill. The polish was messy, getting into my cuticles, and she didn't clean it up before curing. She also applied two coats of top coat on one hand and only one on the other. Overall, this experience was incredibly disappointing from start to finish. The lack of communication, poor technique, and disregard for what I asked for was unacceptable. Also, for the record - I *did* have an appointment, as I received both a confirmation and a follow-up "please leave a review" text afterward. I will not be returning. I would strongly recommend going somewhere else unless you're specifically seeing Julie, and even then, don't count on your appointment being honored.

The workers here are not good at their jobs. I went in for a dip set on my natural nails (no tips),…read moreand within one day my nail had already cracked. The technician admitted she saw the crack but "thought the dip would hold it." That's unacceptable. I shouldn't have to come back because something was knowingly done incorrectly the first time. A few days later, two more nails cracked. When I returned, the original technician wasn't there, and another worker (with a bob haircut) helped me. She tried to tell me one of the nails "wasn't cracked" and that it was "just a line." That was honestly insulting because I can clearly see the difference between a crack and a natural line. I said "okay I'll just have to come back I guess to get it fixed" and she responded with "okay". The NERVE. She only fixed one nail and while she was had the audacity to try to convince me to get acrylic next time. She claimed that dip isn't strong enough for my nails, even though I've been getting dip on my natural nails for years without any issues at other salons. I've now had to come back twice for the same problem, which I've never experienced anywhere else. At this point, it feels like either poor technique or low-quality products. Either way, I would NOT recommend this place.