These guys are amazing. My normal Forklift repair guy came here to diagnosis my TCM Forklift. It wouldn't start. He spent hours trying to figure it out, tried a few things and without luck, told me he had to do some more homework. Returned again and spent another 2-3 hours and told me to try a TCM approved company like Empire. Instead I called a company a little bit closer to me (Empire is an hour away) and they sent out a Tech. Their tech spent 2 hours, and told me i needed Coils, Sparks Plugs and a relay because the machine was getting no spark. I spent $300 on parts, and the tech came back two days later. He also spent two hours the first time, and another two hours the second time, and still could not get it started. He wanted to tow my forklift into their service center and tear it down and figure out the issue. I also had my normal Forklift guy come in and talk with the second tech and try to brainstorm together. They believed it was a computer ECM related issue ($800 module by the way). So now i'm pretty frustrated and worried that this machine is going to cost me a lot of money to fix. So I finally called Empire, and spoke to Guy in service. He said he had a tech who was finishing up a job close by, and he would send him over to me in an hour. I told Guy that his tech will need a scan tool, because the other two techs think its computer related. Guy was confident in his mans work and said "don't worry, my tech doesn't need a computer, he'll have it running for you" I was reluctant at this point, but what do i have to lose? Well Tim showed up and after less THAN AN HOUR HAD MY MACHINE RUNNING AGAIN!!!! I was amazed to say the least. Tim listened to my issues and I explained what the other two techs had told me and what I knew from watching. He went to the basics, checked the vaporizer, made sure there was fuel, and when he saw new coils and plugs, he went to Crank and Cam Sensors. Installed the new sensors (he had them in his work truck) and BOOM! Machine was running again! Just like that. read more